Hp Color LaserJet 2550 Printer series User Manual

hp color LaserJet2550 seriesuse

Environmental Product Stewardship program ...141Protecting the environment ...

Message Solution"General Protection Fault""Exception OE""Spool32""Illegal Operation"Restart the computer and t

Resolving the control panel messagesPrinter status is indicated by light patterns on the control panel. Two sets of lights are on thecontrol panel: Su

Supplies Status lightsThis section describes the meaning of the patterns for the lights in the Supplies Status area.Information about supplies also ap

Light pattern Recommended actionBlack print cartridge is empty or missingThe black print-cartridge light is blinking. The printer stops printing.The p

Light pattern Recommended actionBlack print cartridge is a non-HP print cartridgeThe black print-cartridge light is blinking and the Attention light i

Light pattern Recommended actionYellow print cartridge is a non-HP print cartridgeThe yellow print-cartridge light is blinking and the Attention light

Light pattern Error and recommended actionReadyThe Ready (green) light is on and the printer is ready to print. No action isneeded. Pressing (GO) pri

Light pattern Error and recommended actionAttention with Ability to ContinueThe Attention light is blinking and the Go light is on. The printer stops

Secondary light patterns for Printer Status lightsThis section describes the secondary light patterns that you can display when youexperience an Acces

Clearing jamsOccasionally, paper or other print media can become jammed during a print job. Somecauses include the following events:● The input trays

1Printer basicsThis section provides information about the following topics:●Quick access to printer information●Printer configurations●Printer featur

2. Remove the imaging drum by pushing it away from you and lifting it out of the printer.You cannot reach jams by removing the print cartridges.3. Com

2. Complete one of these steps:● If the jam has already partially entered the printer, see To clear jams from inside theprinter.● If the jam is only i

To clear jams from output areasCAUTIONJams in these areas might result in loose toner on the page. If you get toner on your clothesor hands, wash them

5. Rotate the locks on the fuser to the unlocked position.6. Grasp the fuser handles and pull to remove the fuser from the printer.WARNING!The parts o

Solving print-media problemsFor best results, make sure that the paper is of good quality, and free of cuts, nicks, tears,spots, loose particles, dust

Solving print-quality problemsIf your document is printing but the quality is not what you expected, start by using the print-quality checklist.Print-

Light print or fade Toner specks Dropouts Vertical linesGray background Toner smearLoose toner Repetitive defects onthe frontRepetitive defects onthe

Light print or fadeA vertical streak or an incorrect or faded color area appears on the page.● The print media might not meet HP specifications (for e

DropoutsFaded areas, generally rounded, occur randomly on the page.● A single sheet of print media might be defective. Try reprinting the job.● The mo

Gray backgroundThe amount of background toner shading becomes unacceptable.● Perform a calibration. See Calibrating the printer.● Use a different pape

Quick access to printer informationUser guide links● Printer parts●Control panel features●Problem solvingWhere to look for more informationSeveral ref

Loose tonerThe toner smears easily when touched.● In the printer driver, select the Paper tab and set Type is to match the type of media onwhich you a

Repetitive defects on the backMarks repeatedly appear at even intervals on the unprinted side of the page.● Internal parts might have toner on them. T

Curl or waveThe printed page is curled or wavy.● Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees in theinput tray.●

Wrinkles or creasesThe printed page contains wrinkles or creases.● Make sure that paper is loaded properly.● Turn over the stack of paper in the input

Random image repetitionIf an image that appears at the top of the page (in solid black) repeats farther down the page(in a gray field), the toner migh

NoteWhenever you are experiencing color-related issues, calibrate the printer before trying anyother steps. See Calibrating the printer.Only black pri

Missing or incorrect colorOne or more colors are not printing, or are inaccurate.● Perform a calibration. See Calibrating the printer.● You have chang

Colors do not matchThe colors on the printed page do not match the colors as they appear on the screen.● Perform a calibration. See Calibrating the pr

118 Chapter 7 Problem solving ENWW

AAccessories and orderinginformationThe following list of accessories was current at the time of printing. Ordering information andavailability of the

Using the printerUser guide—Contains detailed information for using the printer and troubleshootingproblems. This guide is available on the CD-ROM tha

SuppliesProduct name Description Part numberBlack print cartridgeLife of 5,000 pages at 5percent coverage.Q3960ACyan print cartridgeLife of 4,000 page

MemoryProduct name Description Part numberMemory upgrades (DIMMs) The standard 64 MB ofmemory in the printer can beexpanded to up to 192 MBusing the a

Cable and interface accessoriesProduct name Description Part numberHP Jetdirect external print serverHP Jetdirect 170x Ethernet(10Base-T, RJ-45); para

Paper handling accessoriesProduct name Description Part numberOptional tray 2250-sheet input tray forstandard sizes. Only one 250-sheet tray can be in

Paper and other print mediaProduct name Description Part numberHP LaserJet paperPremium HP-brand paper foruse with HP LaserJet printers.HPJ1124 (lette

Product name Description Part numberHP High Gloss laser paper High-gloss finish coating onboth sides. Use for brochures,catalogs, photographs, andwhen

User-replaceable partsProduct name Description Part numberFuserReplace when print-qualityissues remain after you havecleaned the engine and tried allt

Supplementary DocumentationA printed copy of this user guide is available in the following languages.User guidesLanguage Part numberEnglish Q3702-9090

128 Appendix A Accessories and ordering information ENWW

BService and supportHewlett-Packard limited warranty statementHP PRODUCTHP color LaserJet 2550L, 2550Ln, 2550nDURATION OF LIMITED WARRANTY1 year, Retu

Printer configurationsThank you for purchasing the HP color LaserJet 2550 series printer. The printer is availablein the following configurations.HP c

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE

Print Cartridge Limited Warranty StatementThis HP Print Cartridge is warranted to be free from defects in materials and workmanship.This warranty does

Availability of support and serviceAround the world, HP provides a variety of service and support options for purchase.Availability of these programs

HP Express Exchange (U.S. and Canada only)This service, available for an additional fee, is an alternative to the standard warranty andentails returni

Repacking the printerIf HP Customer Care determines that your printer needs to be returned to HP for repair,follow the steps below to repack the print

c. Remove each print cartridge, rotating the carousel as necessary. Be careful nottouch the rollers on the print cartridges.CAUTIONIt is extremely imp

Service information formWHO IS RETURNING THE EQUIPMENT? Date:Person to contact: Phone:Alternate contact: Phone:Return shipping address: Special shipp

CSpecificationsPrinter specificationsPhysical specificationsProduct Height Depth Width WeightHP colorLaserJet 2550Lprinter withoutoptional trays325 mm

Electrical specificationsItem 110-volt models 220-volt modelsPower supply 115 to 127 V (+/- 10 %) 220 to 240 V (+/- 10 %)50 to 60 Hz (+/- 2 Hz) 50 to

DRegulatory informationIntroductionThis section contains the following regulatory information:●FCC regulations●Environmental Product Stewardship progr

HP color LaserJet 2550nThe HP color LaserJet 2550n printer has the same features as the HP color LaserJet2550Ln printer and also includes tray 2. This

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. T

Environmental Product Stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millionsof used HP LaserJet print cartridges that otherwise may have

Material safety data sheetMaterial Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJetSupplies website at http://www.hp.com/hpinfo

Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard CompanyManufactu

Country-/region-specific safety statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdminis

Finnish laser statementLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP color LaserJet 2550L, 2550Ln, 2550n -laserkirjoitin on käyttäjän ka

EWorking with memoryThis section provides information about the following topics:●Printer memory●Installing memory and font DIMMs●Checking DIMM instal

Printer memoryThe HP color LaserJet 2550 series printer has one dual inline memory module (DIMM) slotfor upgrading the printer capabilities with the f

Installing memory and font DIMMsYou can install more memory for the printer, and you can also install a font DIMM to printcharacters for languages suc

Printer featuresFeature HP color LaserJet 2550 series printerColor printing ● Provides laser printing in full color by usingthe four process colors: c

6. Remove the DIMM from the antistatic package.7. Holding the DIMM by the edges as shown in the illustration, align the notches on theDIMM with the DI

Checking DIMM installationCheck that the DIMMs are installed correctly and working.To check DIMM installation1. Turn the printer on. Check that the Re

Enabling memoryIf the printer has a new memory DIMM installed, all Windows users of the printer must setthe printer driver to recognize the newly adde

Enabling the language-font DIMMIf the printer has a new language-font DIMM installed, all Windows users of the printer mustset the printer driver to r

154 Appendix E Working with memory ENWW

IndexSymbols/Numerics250-sheet tray. See tray 24-Color option 65500-sheet tray. See tray 3Aaccessorieserrors 97, 98part numbers 120Adaptive Halftoning

settings, changing 64sRGB 66troubleshooting 114Configuration pageprinting 52configurations, printer 4connecting cables 9consumablesavailability 143lif

environmentalfeatures 141paper specifications 18printer specifications 138EPS files, troubleshooting 84error messagesaccessory 98consumables status li

installingmemory 148interface portscables, ordering 122connecting to 9locating 9troubleshooting 79, 84types included 7Internet Explorer, versions supp

memoryadding 148DIMM slot errors 98enabling 152installing 149part numbers 121verifying installation 151mercury specifications 142messagesaccessory err

Feature HP color LaserJet 2550 series printerFlexible paper handling● Adjustable tray 1 (multipurpose tray) forletterhead, envelopes, labels,transpare

personalitiesfeatures 7phone numbersHP fraud hotline 70HP Printing Supplies Returns and RecyclingProgram 142support iiipick-up rollers, ordering 126pl

resizing documents 39resolutionHP ImageREt 2400 62settings 40specifications 6troubleshooting print quality 105restoring default settings 40resuming pr

Ttechnical supportHP Express Exchange 133maintenance agreements 132, 143part numbers 120repacking printer 134service information form 136telephone num

USB portconnecting to 9locating 9troubleshooting 84type included 7user guideaccessing 58part numbers 127user replaceable parts 126Vvertical lines, tro

164 Index ENWW

Q3702-90952*Q3702-90952**Q3702-90952*© 2004 Hewlett-Packard Development Company, LPwww.hp.com/support/clj2550

Feature HP color LaserJet 2550 series printerNetworking ● Accepts an optional HP Jetdirect externalprint server (HP color LaserJet 2550Lprinter). The

Printer partsBefore using the printer, familiarize yourself with the parts of the printer.34512671 top (face-down) output bin2 power switch3 optional

NoteBecause an HP Jetdirect print server is not included with all models, it is referred to as theoptional HP Jetdirect print server in this documenta

SoftwareSoftware and supported operating systemsFor easy printer setup and access to the full range of printer features, HP stronglyrecommends that yo

Feature Windows98, MeWindows2000 andXPMacintoshOS 9.1MacintoshOS XUNIX®,LinuxOS/2IBM drivers1Modelscripts21Available on the HP website.2Available on t

The following software is available to all users of the printer, whether you connected theprinter directly to a computer by using a parallel cable or

Starting HP Web JetadminAfter you install the HP Web Jetadmin software, you can start it in a supported Web browseron any computer by typing one of th

To uninstall software for Windows 98 and laterNoteTo uninstall the software from Windows 2000 or XP, you must log on with administratorprivileges.1. C

For Mac OS 9.1: The PPDs are located in Macintosh HD\System Folder\Extensions\Printer Descriptions.For Mac OS X: The PPDs are located in Macintosh HD\

Print-media specificationsThis section contains information about specifications for the quality of print media,guidelines for print media usage, and

For complete print-media specifications for all HP LaserJet printers, see the HP LaserJetPrinter Family Print Media Guide. To download the guide in PD

Type of address Top margin Left marginReturn address 15 mm (0.6 inch) 15 mm (0.6 inch)Delivery address 51 mm (2 inches) 89 mm (3.5 inches)● For the be

hp color LaserJet 2550 series printerUser Guide

Double side-seam construction has vertical seams at both ends of the envelope rather thandiagonal seams. This style might be more likely to wrinkle. B

Transparencies that are used in the printer must be able to withstand 210° C (410° F), whichis the printer fusing temperature.CAUTIONTo avoid damage t

Optional tray 2 specificationsOptional tray 2 (250-sheettray)Dimensions1WeightCapacity2Letter 216 by 279 mm (8.5 by 11inches)60 to 105 g/m2 (16 to 28

2Control panelThis section provides information about the control panel features.Control panel featuresThe printer contains the following lights and b

Understanding Supplies StatusThe printer contains five lights and one button to indicate and control the status of the printcartridges and imaging dru

Ready lightThe Ready light is on when the printer is ready to print (experiencing no errors that preventprinting) and blinks when it is receiving data

26 Chapter 2 Control panel ENWW

3Printing tasksThis section provides information about common printing tasks.●Loading trays●Controlling print jobs●Selecting an output location●Printi

Loading traysLoad special print media, such as envelopes, labels, and transparencies, in tray 1 only. Loadonly paper in optional tray 2 or optional tr

4. Place print media into the tray with the side to be printed up, and the top, short edge infirst.NoteIf you are manually duplexing, see Printing on

Copyright and License© 2004 Copyright Hewlett-PackardDevelopment Company, LPReproduction, adaptation, or translationwithout prior written permission i

To load optional tray 21. Pull optional tray 2 out of the printer and remove any paper.2. Move the media-width guides to match the size of paper that

5. Make sure that the stack of paper is flat in the tray at all four corners, and keep it belowthe height tabs on the media-length guide in the rear o

2. For letter-size paper, pull the rear stop up. For A4-size paper, push the rear stop down.A43. For letter-size paper, move the media-width guides ou

Controlling print jobsThis section provides basic printing instructions. When making changes to printing settings,follow the hierarchy of how changes

To print from Windows1. Make sure that print media is loaded in the printer.2. On the File menu, click Page Setup or a similar command. Make sure that

8. Set any other settings that you want, such as watermarks. (For more information, seeGaining access to printer driver settings.)9. By default, the p

OperatingSystemTemporarily change settingsfor jobs that are printed nowPermanently change defaultsettings1Change configuration settings(For example, t

● Printing multiple pages on one sheet of paper (N-up printing)● Creating and using Quick Sets● Reducing or enlarging● Printing on different paper for

Printing in grayscaleIf you have a document that you created in color, it will automatically print in color. Or, youcan set the printer to print a col

Printing multiple pages on one sheet of paper (N-up printing)N-up printing is the ability to print multiple pages on one sheet of paper. The pages wil

HP customer careOnline servicesfor 24-hour access to information by using a modem or Internet connectionWorld Wide Web: Updated HP printer software, p

Printing on different paper for the first pagePrinting on different paper for the first page is useful if, for example, you are printing a letterthat

Selecting an output locationThe printer comes with the top output bin and a rear output door for printing to a straight-through paper path. Print jobs

Printing on special mediaPrinting speeds might be automatically reduced when printing on any special print media.Printing on envelopes● Load envelopes

3. Slide the side-width guides in tray 1 outward until they are slightly wider than theenvelopes.4. Place the stack of envelopes into the tray with th

CAUTIONTo avoid damaging the printer, use only labels that are recommended for laser printers. Toprevent serious jams, always use tray 1 to print on l

CAUTIONTo avoid damaging the printer, use only transparencies that are recommended for laserprinters. To prevent serious jams, always use tray 1 to pr

Printing on HP LaserJet Tough paperWhen printing on HP LaserJet Tough paper, follow these guidelines:● Handle HP LaserJet Tough paper by the edges. Oi

Printing on letterhead or preprinted formsThis section shows how to orient letterhead or preprinted forms when you are printing onlyon one side. For d

Printing on both sides (duplexing manually)To print on both sides of the paper, you have to return to the printer and reinsert the papermanually after

3. After the job finishes printing, remove any blank paper from tray 1. Insert the printedstack, with the blank side up, and the top edge leading into

HP service agreementsCall: 1-800-HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221 (Canada).Out-of-Warranty Service: (1) (800) 633-3600.Exten

Canceling a print jobA print job can be canceled from a program, from a print queue, or from the (CANCEL JOB)button on the printer.● If the printer

4Managing the printerThis printer comes with several software tools that help you monitor, troubleshoot problemswith, and maintain the printer. Inform

Special pagesSpecial pages reside within the memory of the printer. These pages help you to diagnoseand solve problems with the printer.NoteIf the pri

4. Page Counts. This section lists the total number of pages printed, the number of colorpages printed, and information about paper jams.5. Product Se

3. Warranty Note. This section contains information about how the printer warranty isaffected when you use non-HP supplies. It also requests that you

HP ToolboxThe HP Toolbox is a Web application that you can use for the following tasks:● Check the printer status.● Configure the printer settings.● V

To view the HP Toolbox1. Open the HP Toolbox in one of these ways:● On the Windows desktop, double-click the HP Toolbox icon.● On the Windows Start me

● Supported Media. View information about media that the printer supports, and viewinformation about solving problems related to print media.● Demo Pa

Documentation tabThe Documentation tab contains links to these information sources:● User Guide. Contains the information about the printer usage, war

● I/O. View and change the I/O timeout setting.● Service. Gain access to various procedures required to service the printer.Network windowThe network

Table of contents1 Printer basicsQuick access to printer information ...

60 Chapter 4 Managing the printer ENWW

5ColorThis chapter describes how the printer provides great color printing. This chapter alsodescribes ways to produce the best possible color prints.

Using colorThis printer offers great color as soon as you set it up. It provides a combination of automaticcolor features to generate excellent color

NoteFactors such as the type of monitor you use and the room's lighting can affect theappearance of colors on your screen. For more information,

Managing color optionsSetting color options to Automatic typically produces the best possible print quality for colordocuments. However, in some situa

Neutral GraysThe Neutral Grays setting determines the method for creating gray colors that are used intext, graphics, and photographs.● Black Only gen

Matching colorsThe process of matching printer output color to your computer screen is quite complexbecause printers and computer monitors use differe

6MaintenanceThis chapter contains information about these maintenance topics:●Managing supplies●Cleaning the printer●Calibrating the printerENWW 67

Managing suppliesFor warranty information about these supplies, see Print Cartridge Limited WarrantyStatement.Supplies lifeThe life of the imaging dru

NoteIf the printer is connected to the network, you can set the HP Toolbox to notify you by e-mailwhen a print cartridge is low or the imaging drum is

Printing on labels ...43Printing on transpa

To recycle supplies, place the used supply in the box in which the new supply arrived. Usethe enclosed return label to send the used supply to HP for

Cleaning the printerDuring the printing process, paper, toner and dust particles can accumulate inside theprinter. Over time, this buildup can cause p

Calibrating the printerThe printer automatically calibrates at various times. You can adjust the calibration settingsby using the HP Toolbox.Environme

7Problem solvingThis troubleshooting information is organized to help you resolve printing problems. Choosethe general topic or type of problem from t

Resolving problems that did not generate messagesIf the printer is not responding properly, complete the steps in the following checklist, inorder. If

9. Print a short document from a different program that has worked in the past. If thissolution works, then the problem is with the program you are us

Checking the networkIt is recommended that you use the HP color LaserJet 2550 CD-ROM to install and set upthe printer on a network. Follow these steps

Solving general printing problemsIn addition to the problems listed in this section, see Solving common Macintosh problems ifyou are using a Macintosh

The printer pulls paper or print media from the wrong tray.CauseSolutionThe Source (tray) selection might be incorrect. ● For Windows, ensure that the

The printer does not recognize a DIMM that is installed.CauseSolutionThe DIMM is not recognized in the printer driver. Set the printer driver to recog

7 Problem solvingResolving problems that did not generate messages ...74Troubleshooting chec

Pages print, but not all of the colors print, or the pages are completely blank.CauseSolutionIf one color is completely missing, the sealing tape migh

The printer prints, but the text is wrong, garbled, or incomplete.CauseSolutionIf the printer is connected to a computer, the operatingsystem is malfu

Solving PostScript (PS) errorsThe following situations are specific to the PS language and might occur when severalprinter languages are being used.No

Solving common Macintosh problemsIn addition to the problems that are listed in Solving general printing problems, this sectionlists problems that can

A print job was not sent to the printer that you wanted.CauseSolutionThe print queue might be stopped. Restart the print queue. Open the Printing menu

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple SystemProfiler after the driver is selected.C

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.CauseSolutionThe printer might not b

A print job was not sent to the printer that you wanted.CauseSolutionThe print queue might be stopped. Restart the print queue. Open print monitor and

When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver isselected.CauseSolutionThis problem is ca

Resolving problems that generated messagesThis section helps resolve problems that generated messages on the computer.Messages for both Windows and Ma