Hp PHOTOSMART PLUS B209 User Manual download pdf (Page 80)

Check cartridges

Follow these steps.

•

Step 1: Make sure you are using genuine HP ink cartridges

•

Step 2: Check the ink levels

Step 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

Step 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the cartridges until print quality becomes unacceptable.

For more information, see:

“

Check the estimated ink levels” on page 61

Cause: The ink cartridges might have insufficient ink.

Check paper

Follow these steps.

•

Step 1: Use the correct paper type

•

Step 2: Load the stack of paper correctly

Step 1: Use the correct paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product. Make sure only one type of paper is loaded at a time.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Cause: The paper type was incorrect or more than one type of paper was loaded.

Print troubleshooting 77

Solve a problem

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Hp PHOTOSMART PLUS B209 User Manual Page 80