HP D5100 User Manual Page 44
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- Table of contents
- TROUBLESHOOTING
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The Attention indicator light flashes red after I give a print command from the
software.
Solution This is normal. The printer is waiting for you to insert the CD/DVD holder
in the CD/DVD tray. For information on loading the CD/DVD tray, see Loading the
CD/DVD tray.
The CD/DVD holder is not loaded completely.
Solution
● Push the CD/DVD holder slowly into the CD/DVD tray.
● If the problem persists, stick a double stick tape on the underside of the holder,
across the center hole of the holder.
The label does not print on the CD/DVD. The CD/DVD holder almost completely
ejects out of the rear of the printer.
Solution
Physically remove the holder and close the CD/DVD tray. Pull out the power cord.
Plug the power cord after a few seconds. Insert the CD/DVD holder into the CD/DVD
tray to resume printing. For information on loading the CD/DVD tray, see Loading
the CD/DVD tray.
The CD/DVD holder extends from the rear of the printer.
Solution This is normal. The CD/DVD holder extends to about 7.5 cms (3 inches)
from the rear of the printer.
Bluetooth printing problems
Before contacting HP Customer Care, read this section, or go to the online support
services at www.hp.com/support. Be sure to also read the documentation that came with
your HP Bluetooth wireless printer adapter and your Bluetooth device.
My Bluetooth device cannot find the printer.
Solution
● Make sure the Bluetooth device is plugged into the camera port on the front of
the printer. The light on the adapter flashes when the adapter is ready to receive
data.
● You may be too far from the printer. Move the Bluetooth device closer to the
printer. The maximum recommended distance between the Bluetooth device
and the printer is 10 meters (30 feet).
● Make sure that your Bluetooth device is compatible with the printer. For more
information, see Specifications.
HP Photosmart D5100 series User Guide 41
- HP Photosmart D5100 series 1
- 1-800-225-528 2
- 800-711-2884 2
- Contents 4
- 2 HP Photosmart D5100 series 5
- Printer parts 7
- Back of printer 8
- Control panel 8
- Printer screen 9
- Chapter 1 11
- 8 HP Photosmart D5100 series 11
- Get ready to print 12
- Load the main tray 13
- Load the photo tray 14
- Using print cartridges 15
- Chapter 2 17
- 14 HP Photosmart D5100 series 17
- Print without a computer 18
- Insert a memory card 19
- Change the default paper size 20
- Decide which photos to print 21
- Select a photo layout 21
- Select photos to print 22
- Print your photos 22
- Remove a memory card 23
- Using a PictBridge camera 23
- Print photos from an iPod 24
- Chapter 3 25
- 22 HP Photosmart D5100 series 25
- Print from a computer 26
- HP Photosmart Studio (Mac) 27
- HP Photosmart Share 27
- Chapter 4 29
- 26 HP Photosmart D5100 series 29
- Print on CDs and DVDs 30
- Finish the print job 31
- Chapter 5 33
- 30 HP Photosmart D5100 series 33
- Care and maintenance 34
- Updating the software 35
- Storing the printer 36
- Storing the print cartridges 36
- Storing photo paper 37
- Handling photo paper 37
- Troubleshooting 38
- Printing problems 39
- Chapter 7 41
- 38 HP Photosmart D5100 series 41
- CD/DVD printing problems 43
- Bluetooth printing problems 44
- 42 HP Photosmart D5100 series 45
- (continued) 46
- 44 HP Photosmart D5100 series 47
- HP Support 48
- Placing a call 49
- Additional warranty options 50
- Chapter 8 51
- 48 HP Photosmart D5100 series 51
- Specifications 52
- Printer specifications 53
- HP Warranty 56
- Chapter 10 57
- 54 HP Photosmart D5100 series 57
- 56 HP Photosmart D5100 series 59
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