HP D5100 User Manual Page 35
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- Table of contents
- TROUBLESHOOTING
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To clean the print cartridge contacts
1. Gather the following items to clean the contacts:
– Distilled water (tap water may contain contaminants that can damage the print
cartridge)
– Cotton swabs or other soft, lint-free material that will not stick to the print
cartridge
2. Open the main cover of the printer.
3. Remove the print cartridge and place it on a piece of paper with the ink nozzle plate
facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate
with your fingers.
Caution Do not leave the print cartridge outside the printer for more than
30 minutes. Ink nozzles exposed to the air longer than this may dry out and
cause printing problems.
4. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
5. Gently wipe the copper-colored contacts with the cotton swab.
Caution Do not touch the ink nozzle plate. Touching the ink nozzle plate
will result in clogs, ink failure, and bad electrical connections.
6. Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab.
7. Insert the print cartridges in the printer, and then close the main cover.
8. The printer automatically aligns the print cartridges. The printer makes noise while
aligning the printer. This is normal.
Updating the software
Download the latest printer software update periodically to ensure you have the latest
features and improvements. To download printer software updates, visit www.hp.com/
support or use HP Software Update. Make sure the computer is connected to the
Internet before performing software updates.
Note In some countries/regions, you can contact HP directly to order
HP Photosmart Premier software updates on CD.
Downloading the software (Windows users)
1. From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > HP > HP Software Update. The HP Software Update window opens.
2. Click Next. HP Software Update searches the HP website for printer software
updates. If the computer does not have the most recent version of the printer
software installed, a software update appears in the HP Software Update window.
If the computer has the most recent version of the printer software installed, No new
updates are available appears in the HP Software Update window.
3. If a software update is available, click the check box next to the software update to
select it.
4. Click Next.
5. Follow the onscreen instructions to complete the installation.
Chapter 6
32 HP Photosmart D5100 series
- HP Photosmart D5100 series 1
- 1-800-225-528 2
- 800-711-2884 2
- Contents 4
- 2 HP Photosmart D5100 series 5
- Printer parts 7
- Back of printer 8
- Control panel 8
- Printer screen 9
- Chapter 1 11
- 8 HP Photosmart D5100 series 11
- Get ready to print 12
- Load the main tray 13
- Load the photo tray 14
- Using print cartridges 15
- Chapter 2 17
- 14 HP Photosmart D5100 series 17
- Print without a computer 18
- Insert a memory card 19
- Change the default paper size 20
- Decide which photos to print 21
- Select a photo layout 21
- Select photos to print 22
- Print your photos 22
- Remove a memory card 23
- Using a PictBridge camera 23
- Print photos from an iPod 24
- Chapter 3 25
- 22 HP Photosmart D5100 series 25
- Print from a computer 26
- HP Photosmart Studio (Mac) 27
- HP Photosmart Share 27
- Chapter 4 29
- 26 HP Photosmart D5100 series 29
- Print on CDs and DVDs 30
- Finish the print job 31
- Chapter 5 33
- 30 HP Photosmart D5100 series 33
- Care and maintenance 34
- Updating the software 35
- Storing the printer 36
- Storing the print cartridges 36
- Storing photo paper 37
- Handling photo paper 37
- Troubleshooting 38
- Printing problems 39
- Chapter 7 41
- 38 HP Photosmart D5100 series 41
- CD/DVD printing problems 43
- Bluetooth printing problems 44
- 42 HP Photosmart D5100 series 45
- (continued) 46
- 44 HP Photosmart D5100 series 47
- HP Support 48
- Placing a call 49
- Additional warranty options 50
- Chapter 8 51
- 48 HP Photosmart D5100 series 51
- Specifications 52
- Printer specifications 53
- HP Warranty 56
- Chapter 10 57
- 54 HP Photosmart D5100 series 57
- 56 HP Photosmart D5100 series 59
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