HP 470 series User Manual download pdf (Page 62)

Error messages

Before contacting HP Customer Care, read this section for troubleshooting tips or go

to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the

instructions to resolve the problem.

Error message: Paper jam. Clear jam then press OK.

Solution To clear a paper jam, try the following:

● If the paper came part way through the front of the printer, gently pull the

paper towards you to remove it.

● If the paper did not come part way through the front of the printer, try

removing it from the back of the printer:

– Remove the paper from the In tray, then pull down on the In tray to open

it fully to a horizontal position.

– Gently pull the jammed paper to remove it from the back of the printer.

– Lift the In tray up until it snaps back into paper-loading position.

● If you cannot grasp the edge of the jammed paper to remove it, try the

following:

– Turn off the printer.

– If the optional HP Photosmart Internal Battery is not installed in the

printer, unplug the printer power cord. Wait about 10 seconds, then plug

the power cord back in.

– Turn on the printer. The printer checks for paper in the paper path and

will automatically eject the jammed paper.

● Press OK to continue.

Error message: Automatic paper sensor failed.

Solution The automatic paper sensor is obstructed or damaged. Try moving

the printer out of direct sunlight, then press OK and try printing again. If this does

not work, go to www.hp.com/support or contact HP Customer Care.

Error message: Cartridge is not compatible. Use appropriate HP cartridge.

Solution Replace the print cartridge with one that is compatible with the printer.

For more information, see Inserting print cartridges.

Error message: Print cartridge cradle is stuck. Clear jam then press OK.

Solution Follow these steps to clear any obstruction in the path of the print

cartridge cradle:

1. Open the print cartridge door.

2. Clear any obstruction in the cradle path.

3. Close the print cartridge door, then press OK to continue.

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HP 470 series User Manual Page 62