HP 470 series User Manual download pdf (Page 57)

The optional HP Photosmart Internal Battery is installed in the printer, but it will

not charge.

Solution

● Open the battery compartment cover. Remove the battery and reinstall it. For

more information on how to install the battery, see the documentation that

came with the battery.

● Check that the printer power cord is securely connected to both the printer

and the power source. When the printer is turned off, the On light flashes

green to indicate that the battery is charging.

● Turn on the printer. The Battery Charging icon, a lightning bolt, flashes above

the Battery icon on the printer screen to indicate that the battery is charging.

● An empty battery should fully charge in approximately four hours when the

printer is not in use. If the battery still does not charge, replace it.

The printer makes noises when I turn it on, or starts making noises on its own

after it has been sitting unused for a while.

Solution The printer may make noises after long periods of inactivity

(approximately 2 weeks), or when its power supply has been interrupted and then

restored. This is normal operation—the printer is performing an automatic

maintenance procedure to ensure that it produces the best quality output.

Printing problems

Before contacting HP Customer Care, read this section for troubleshooting tips or go

to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from the control panel.

Cause The borderless printing option may be turned off.

Solution To turn on borderless printing, follow these steps:

1. Press Menu to display the printer menu.

2. Select Preferences, then press OK.

3. Select Borderless, then press OK.

4. Select On, then press OK.

Paper does not feed into the printer correctly.

Solution

● Make sure that the paper-width guide fits close to the edge of the paper

without bending the paper.

● There may be too much paper loaded in the In tray. Remove some paper

and try printing again.

● If sheets of photo paper stick together, try loading one sheet at a time.

Chapter 6

52 HP Photosmart 470 series

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HP 470 series User Manual Page 57