Contacting Support
Hewlett-Packard Support and Information Services
Chapter 12236
Operating System
Original
operating system?
Are you using the original operating system
software that came preloaded on your
Workstation?
If not, what is the
operating system
version?
Select Start > Settings > Control Panel from the
and double-click on the System icon. The
operating system version is displayed in the
General tab.
Any operating
system-generated
error messages?
Write down the exact text of error message.
Any errors during
boot (Power-On
Self Test)?
This test checks all installed components. Any
POST errors are displayed on your monitor
screen or on your Diag LEDs. Record the exact
error message and any Diag LED patterns.
Table 12-1 Collecting Information for Support
Information
needed
Details Your information
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