Troubleshooting
Solving Hardware Problems
Chapter 11210
DVD Drive Doesn’t Play DVD Video
DVD drivers are not preloaded at the factory. The DVD uses the
CD-ROM driver, which is part of the operating system. To use special
DVD features, such as reading DVD video, you must install separate
software.
You Forgot Your Password
Clearing the User Password
If you forgot your User password and remember the Administrator
password, you can clear the User password through the setup menu.
To clear the User password:
1. Start the Setup Program.
2. Enter the Administrator password when prompted.
3. Navigate to the Security menu.
4. Select Clear all Passwords.
5. Enter and confirm a new User password if needed.
6. Press ESC to leave the Security menu.
7. Select Exit Saving Changes to save your changes.
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