HP Compaq Presario,Presario 5203 Specifications download pdf (Page 22)

Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series

United States December 10, 2002

Maintenance and Service Guide

Compaq Presario 5000, 5100, and 5200 Series Computers

MSG index Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self

Test (POST)

Configuration

Diagnostic error

codes

Troubleshooting

without

diagnostics

TROUBLESHOOTING

Troubleshooting Without Diagnostics

This section describes some simple, preliminary tests and guidelines for troubleshooting the

computer.

Checklist For Solving Minor Problems

If you encounter some minor problem with the computer or software application,

go through the following checklist for possible solutions before running any of the diagnostic utilities:

■ Is the computer connected to a working power outlet?

■ Is the computer turned on and the power light illuminated?

■ Are all cables connected properly and seated?

■ Are all of the necessary device drivers installed?

■ Is the CONFIG.SYS file correct?

■ Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?

■ Was a nonbootable diskette loaded in the diskette drive at power-up?

■ Are all switch settings correct?

■ Was Computer Setup run after installing options (memory, disk drives, etc.)

and before installing industry standard architecture boards?

Quick checks and possible solutions for problems related to these topics:

CD drive hard drive VGA monitor

diskette drive hardware installation

SuperDisk drive (on select

models only)

DVD drive power

flat-panel monitor (on

select models only)

USB ports

are provided in the tables below. The procedure for

resolving hardware conflicts is also described.

Flat-panel monitor

Problem Probable cause(s) Possible solution

Screen is

blank.

Your computer may

not support flat-panel

monitors.

See your authorized dealer or reseller about CPU

support for the Digital Video Interface (DVI) needed.

Cannot find

video

connector on

rear of CPU for

flat-panel

monitor.

Your computer may

not have a digital flat-

panel port (DFPP).

See your authorized dealer or reseller about CPU

support for flat-panel monitors.

The display

only fills part

of the screen.

The monitor does not

support your

resolution setting.

FP400 and FP500 Series flat-panel monitors only

support 1024 x 768 resolution mode. Change your

resolution setting in the Display dialog box:

Click on Start

Point at Settings and click on Control Panel

Double-click on Display

Click on the Setting tab, and move the sliding

pointer to give 1024 x 768 pixel resolution.

Green power

light is

flashing.

Your flat-panel

monitor does not

support the video

resolution or refresh

rate.

FP400 and FP500 Series flat-panel monitors only

support 1024 x 768 resolution mode. Connect a VGA

monitor temporarily and change your resolution

setting in the Display dialog box:

Click on Start

Point at Settings and click on Control Panel

Double-click on Display

Click on the Setting tab, and move the

sliding pointer to give 1024 x 768 pixel

resolution.

CD drive

Problem Probable

cause(s)

Possible solution

Cannot read

compact disc.

CD is not properly

seated in the drive.

Eject the CD, then re-insert it, pressing down

on the CD firmly to correctly seat it in the

drive.

CD has been loaded

upside down.

Eject the CD, turn it over, then reload.

CD may be dirty or

scratched.

Clean the CD or load another CD.

Cannot eject

compact disc

(tray-load

only).

CD is not properly

seated in the drive.

Turn off the computer, insert a straightened

paper clip into the emergency eject hole, then

push firmly. Slowly pull the tray out from the

drive until the tray is fully extended, then

remove the CD.

CD drive devices

are not

detected.

Power cycle delay. After turning the computer off, wait 30

seconds before turning the computer on again.

CD drive is not

connected properly.

Open the computer and check to see that the

drive cable is connected properly.

Proper driver is not

loaded

Restart the system and make sure the CD

drive drivers are loaded.

DVD drive

Problem Probable cause(s) Possible solution

Cannot

read DVD

disk

DVD or CD is not properly

seated in the drive.

Eject the DVD or CD, press down on the DVD or

CD firmly to correctly seat it in the drive, then

reload.

DVD or CD has been

loaded upside down.

Eject the disk, turn it over, then reload.

DVD or CD disk may be

dirty or scratched.

Load another DVD disk.

DVD does

not work in

the DOS

mode.

Proper drivers are not

loaded.

Restart the system and make sure the DVD

drive drivers are loaded.

Cannot

eject DVD

disk.

The system is in the

Sleep mode.

Press the Power button to bring the system back

to full power, then eject the DVD.

The DVD, diskette, or

hard drive was active

when attempting to eject

the DVD.

Wait until all drive activity ends (the CD/hard

drive light and diskette drive light will go out),

then try to eject the DVD.

DVD disk is not properly

seated in the drive.

Turn off the computer, insert a straightened

paper clip into the emergency eject hole, then

push firmly. Slowly pull the tray out from the

drive until the tray is fully extended, then

remove the DVD disk.

DVD drive

devices are

not

detected.

DVD drive is not

connected properly.

Open the computer and check to see that the

drive cable is connected properly.

Incorrect driver is

installed.

Ensure the correct driver is installed in

CONFIG.SYS.

Drive has been changed. Make sure the jumper setting is set for "Slave."

Proper drivers are not

loaded.

Restart the system and make sure the DVD

drive drivers are loaded.

Resolving Hardware Conflicts

Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware

resources. I/O addresses, interrupts, and DMA channels are the most common hardware resources

used by peripheral devices. For example, the factory default settings for the MIDI port audio interface

are:

Base I/O address 220H

MIDI Port Base I/O address 330H

Interrupt IRQ 5

8-bit DMA Channel 1

When different peripheral devices use the same hardware resources at the same time, the devices

and/or the system may not function properly. You can resolve hardware conflicts by ensuring that no

devices are configured to use the same hardware resources. These resources can either be dipswitch

or jumper settings on the peripheral card or software configurable resources. The Computer Setup

selection of your Compaq Utilities allows you to view and modify the settings for the peripheral

devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards

you wish to install for information on how to view and select their settings.

To resolve hardware conflicts:

1 Change the hardware settings of your audio card or other peripheral card in your

system if the peripheral card is using any settings used by the factory-installed

devices.

2 If you are unsure of the settings of the peripheral cards, you can isolate the

source of the problem by temporarily removing all cards not manufactured by

Compaq, or resetting the default settings and running Compaq Utilities. After

that, add the cards back one at a time until the card that is causing the conflict is

found.

Also see: System

privacy statement

legal notices

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