HP Compaq Presario,Presario 5203 Specifications download pdf (Page 23)

Compaq.com - Compaq Presario Maintenance and Service Guide - 5200 Series

United States December 10, 2002

Maintenance and Service Guide

Compaq Presario 5000, 5100, and 5200 Series Computers

MSG index Product Description Troubleshooting Illustrated Parts Catalog

Home Removal & Replacement Jumper & Switch Information Specifications

Clearing CMOS

Power-On Self

Test (POST)

Configuration

Diagnostic error

codes

Troubleshooting

without

diagnostics

TROUBLESHOOTING

Troubleshooting Without Diagnostics (continued)

Hard drive

Problem Probable cause(s) Possible solution

Hard drive error

occurs.

Hard disk has bad

sectors or has failed.

Run

Computer Setup.

Reformat the hard disk.

Drive not found.

Cable could be

loose.

Check cable connections.

Disk transaction

problem.

Either the directory

structure is bad or

there is a problem

with a file.

From the desktop click on the Start menu. Choose

Program

Accessories System Tools

Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix

errors" box at the bottom to correct the problems.

If a large number of lost allocation units is found,

click on the Start menu. Choose Program

Accessories

System Tools Disk Defragmenter.

Nonsystem disk

message.

The system is trying

to start from a

diskette that is not

bootable.

Remove the diskette from the diskette drive.

The system is trying

to start from the

hard drive but the

hard disk has been

damaged.

Insert a bootable diskette into the diskette drive

and restart the computer with Ctrl+Alt+Del.

Diskette boot has

been disabled in

Computer Setup.

Run Computer Setup and enable diskette boot.

Hard drive

operation seems

slow

Hard drive

activity light is

not on,

or stays on

without blinking.

The hard disk files

may be fragmented.

From the desktop click on the Start menu. Choose

Program

Accessories System Tools

Scandisk to check for problems. If problems exist,

run Scandisk and checkmark the "Automatically fix

errors" box at the bottom to correct the problems.

If a large number of lost allocation units is found,

click on the Start menu. Choose Program

Accessories

System Tools Disk Defragmenter.

Hardware installation

Problem Probable cause(s) Possible solutions

A new device is

not recognized

as part of the

computer

system.

When the system advised you of

changes to the configuration,

you did not save the changes.

Reboot the computer and follow the

instructions for saving the changes.

The system may not have

automatically recognized the

new device.

Run

Computer Setup and identify the

new device.

The cables for the new external

device are loose, or the power

cables are unplugged.

Check all cables.

The power switch for the new

external device is not turned on.

Turn off the computer, turn on the

external device, and then turn on the

computer to integrate the new device

with the computer.

Power

Problem Possible Solution

Computer will not turn on. Ensure that the computer is connected to a power

source.

Computer does not automatically

display the date and time.

The real-time clock (RTC) battery may need to be

replaced.

Click here for replacement procedures.

Computer does not beep during

POST.

The speaker volume may have been turned down. Select

the Volume option from the Control Panel and adjust the

volume.

Computer powered off

automatically.

The unit temperature may have been exceeded. Check

the fan for function and blockage.

USB

Problem Probable cause(s) Possible solution

USB device

does not

work with

the system.

The USB device and the

system may use

different USB

architectures.

Ensure that the USB device and the system share

the same USB architecture. (UHCI-compliant

devices will only work with a UHCI-compliant

system, and OHCI-compliant devices will only

work with a OHCI-compliant system).

Diskette Drive

Problem Probable cause(s) Possible solution

Diskette drive

light stays on.

Diskette may be damaged.

From the desktop click on the

Start menu. Choose Program

Accessories

System Tools

Scandisk to check for problems.

Diskette may be installed

incorrectly.

Remove the diskette and reinsert.

Software program may be

damaged.

Check the program diskettes.

Diskette drive

cannot write

to a diskette.

Diskette is not formatted. Format the diskette.

Diskette is write-protected. Either use another diskette that is

not write-protected or disable the

write protection on the diskette.

Writing to the wrong drive. Check the drive letter in your path

statement.

Not enough space is left on the

diskette.

Use another diskette to write the

information.

Diskette drive

cannot read a

diskette.

Diskette is not formatted. Format the diskette.

Using the wrong diskette type for

the drive type.

Use a diskette that is compatible

with the drive.

Reading the wrong drive. Check the drive letter in your path

statement.

Diskette drive has been disabled

by Computer Setup.

Run

Computer Setup and enable

the diskette drive.

SuperDisk Drive

Problem Probable cause(s) Possible solution

SuperDisk

drive light

stays on.

Diskette may be damaged.

From the desktop click on the

Start menu. Choose Program

Accessories

System Tools

Scandisk to check for problems.

Diskette may be installed

incorrectly.

Remove the diskette and reinsert.

Software program may be

damaged.

Check the program diskettes.

SuperDisk

drive cannot

write to a

diskette.

Diskette is not formatted. Format the diskette.

Diskette is write-protected. Either use another diskette that is

not write-protected or disable the

write protection on the diskette.

Writing to the wrong drive. Check the drive letter in your path

statement.

Not enough space is left on the

diskette.

Use another diskette to write the

information.

SuperDisk

drive cannot

read a

diskette.

Diskette is not formatted. Format the diskette.

Using the wrong diskette type for

the drive type.

Use a diskette that is compatible

with the drive.

Reading the wrong drive. Check the drive letter in your path

statement.

Diskette drive has been disabled

by Computer Setup.

Run

Computer Setup and enable

the diskette drive.

VGA Monitor

Problem Probable cause(s) Possible solution

Characters are

dim.

The brightness control is not

set properly.

Adjust the brightness control.

Screen is

blank.

A screen-blanking utility could

be installed.

Press any key. If the display

reappears, you have a screen-blanking

utility installed.

The brightness needs

adjusting.

Adjust the brightness control.

Screen save has been

initiated.

Press any key or move the mouse to

light the screen.

Garbled

characters on

the screen

are mixed with

text.

The ANSI.SYS driver is not in

the CONFIG.SYS file.

Add the ANSI.SYS driver to the

CONFIG.SYS file by adding the

following line:

DEVICE = C:\ANSI.SYS

Monitor

overheats.

There is not enough

ventilation space for proper

airflow.

Leave at least 3 inches (7.6 cm) of

ventilation space. Also, be sure there

is nothing on top of the monitor to

obstruct air flow.

Cursor will not

move using the

arrow keys on

the numeric

keypad.

The Num Lock key is on.

Press the Num Lock key. The Num

Lock light should not be on when you

want to use the arrow keys.

There is a possible application

error.

Restart the computer.

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HP Compaq Presario,Presario 5203 Specifications Page 23

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