HP PSC 1417 All-in-One Printer User Manual download pdf (Page 48)

c. The recommended paper is properly loaded in the paper tray.

2. Reset your HP All-in-One:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One.

c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

3. For more information, go to www.hp.com/support.

This website offers technical support, drivers, supplies, and ordering information.

4. If you are still experiencing problems and need to speak with an HP Customer Support

Representative, do the following:

a. Have the specific name of your HP All-in-One, as it appears on the control panel,

available.

b. Print a self-test report. For information on printing a self-test report, see Print a self-test

report.

c. Make a color copy to have available as a sample printout.

d. Be prepared to describe your problem in detail.

e. Have your serial number and service ID ready. For information on how to access your

serial number and service ID, see Access your serial number and service ID.

5. Call HP Customer Support. Be near your HP All-in-One when you call.

Access your serial number and service ID

You can access the serial number and service ID for your HP All-in-One by printing a self-test

report.

Note If you cannot turn on your HP All-in-One, you can view the serial number by

looking at the sticker on the bottom of the device. The serial number is the 10-character

code in the upper left corner of the sticker.

Cancel Start Copy Color

To print a self-test report

1. Press and hold Cancel on the control panel.

2. While holding Cancel, press Start Copy Color.

The self-test report prints, containing the serial number and service ID.

Contact HP

Support for the following countries/regions is available at www.hp.com/support: Austria,

Belgium, Central America & The Caribbean, Denmark, Spain, France, Germany, Ireland, Italy,

Luxembourg, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United

Kingdom.

Chapter 10

44 HP PSC 1400 All-in-One series

Get HP support

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HP PSC 1417 All-in-One Printer User Manual Page 48