HP G510a User Manual download pdf (Page 115)

The device cannot send faxes, but can receive faxes

Solution:

• The device might be dialing too fast or too soon. You might need to insert some

pauses in the number sequence. For example, if you need to access an outside

line before dialing the phone number, insert a pause following the access number.

If your number is 95555555, and 9 accesses an outside line, you might insert

pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,

press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)

appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the

phone line as you dial. You can set the pace of your dialing and respond to

prompts as you dial. For more information, see

Send a fax using monitor

dialing.

• The number you entered when sending the fax is not in the proper format or the

receiving fax machine is having problems. To check this, try calling the fax number

from a telephone and listen for fax tones. If you cannot hear fax tones, the

receiving fax machine might not be turned on or connected, or a voice mail service

could be interfering with the recipient's phone line. You can also ask the recipient

to check the receiving fax machine for any problems.

Fax tones are recorded on my answering machine

Solution:

• When you have an answering machine on the same phone line you use for fax

calls, try connecting the answering machine directly to the device as described in

Case I: Shared voice/fax line with answering machine. If you do not connect the

answering machine as recommended, fax tones might be recorded on your

answering machine.

• Make sure the device is set to receive faxes automatically and that the Rings to

Answer setting is correct. The number of rings to answer for the device should

be greater than the number of rings to answer for the answering machine. If the

answering machine and the device are set to the same number of rings to answer,

both devices answer the call and fax tones are recorded on the answering

machine.

• Set your answering machine to a low number of rings and the device to answer

in the maximum number of rings supported. (The maximum number of rings varies

by country/region.) In this setup, the answering machine answers the call and the

device monitors the line. If the device detects fax tones, the device receives the

fax. If the call is a voice call, the answering machine records the incoming

message. For more information, see

Set the number of rings before answering.

The phone cord that came with my device is not long enough

Solution: If the phone cord that came with the device is not long enough, you can

use a coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can be

a standard phone cord that you might already have in your home or office.

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HP G510a User Manual Page 115

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