Hp Officejet Pro 8500 User Manual Page 181
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When the quality of printouts deteriorates, follow the steps below:
1. Check the health of the printheads. For more information, see
To check printhead
health.
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate
any problem areas, and perform the recommended actions. For more information,
see
To print the print quality diagnostic page.
3. Clean the printheads. For more information, see
To clean the printheads.
4. Replace the printheads if the problems persist after cleaning. For more
information, see
To replace the printheads.
This section covers the following printhead maintenance tasks:
•
To check printhead health
•
To print the print quality diagnostic page
•
To align the printheads
•
To calibrate the linefeed
•
To clean the printheads
•
To clean the printhead contacts manually
•
To replace the printheads
To check printhead health
Use one of the following means to check the printhead health. If any printhead has a
Replace status, then perform one or more of the maintenance functions, or clean or
replace the printhead.
• Self-Test Report: Print the self-test report on a clean sheet of white paper, and
check the printhead health section. For more information, see
Understand the self-
test report.
• Embedded Web server: Open the embedded Web server. For more information,
see
To open the embedded Web server. Click the Information tab, and then click
Ink Supplies in the left pane.
• Toolbox (Windows): Open the Toolbox. For more information, see
Open the
Toolbox. Click the Information tab, and then click Printhead Health.
To print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
will help you decide whether to run any maintenance tools to improve the print quality
of your printouts. You can also view the ink level information, and the printhead health
status on the page.
NOTE: Before printing the print quality diagnostic page, make sure you load
paper. For more information, see
Load media.
Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
cartridges until prompted to do so.
Maintain the printheads
177
- OFFICEJET PRO 8500 1
- HP Officejet Pro 8500 (A909) 3
- All-in-One Series 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 15
- Accessibility 17
- Understand the device parts 17
- Front view 18
- Printing supplies area 19
- Back view 19
- Control panel 20
- Two-line display 24
- Turn off the device 25
- Eco-Tips 25
- Chapter 1 26
- 22 Get started 26
- Install the accessories 27
- Chapter 2 28
- 3 Use the device 29
- Change device settings 30
- Text and symbols 31
- Chapter 3 32
- 28 Use the device 32
- Use the HP software 33
- 30 Use the device 34
- Load the originals 35
- Select print media 36
- Set minimum margins 43
- Load media 44
- 42 Use the device 46
- Configure trays 47
- 44 Use the device 48
- Print borderless 49
- 46 Use the device 50
- Change print settings 51
- Change settings (Mac OS X) 52
- Print a Web page 53
- Cancel a print job 54
- Scan an original 55
- Chapter 5 56
- Edit a scanned original 58
- Change scan settings 58
- Cancel a scan job 59
- 6 HP Digital Solutions (some 61
- Requirements 62
- HP Direct Digital Filing 63
- Set Up Scan to Network Folder 64
- Use HP Scan to Network Folder 65
- Set Up Scan to E-mail 65
- Chapter 6 66
- Use Scan to E-mail 67
- Set Up HP Digital Fax 68
- Using HP Digital Fax 69
- 7 Work with memory devices 71
- Connect a digital camera 72
- Connect a storage device 74
- Print DPOF photos 75
- View photos 75
- Print selected photos 76
- Save photos to your computer 78
- Send a fax 79
- Send a basic fax 80
- Send a fax from memory 82
- Schedule a fax to send later 83
- Send a color original fax 84
- Receive a fax 87
- Set up backup fax reception 88
- Poll to receive a fax 90
- Block junk fax numbers 91
- Change fax settings 96
- Set the dial type 99
- Set the redial options 99
- Set the fax speed 100
- Set up speed-dial entries 101
- Chapter 8 102
- Set up speed-dial entries 99 103
- Test fax setup 104
- Use reports 105
- Print fax error reports 107
- Print and view the fax log 107
- Clear the fax log 108
- Cancel a fax 109
- Copy 107 111
- Change the copy settings 112
- Set the number of copies 112
- Set the copy paper size 112
- Set the copy paper type 113
- Change copy speed or quality 113
- Chapter 9 114
- 110 Copy 114
- 112 Copy 116
- Collate a copy job 117
- Two-sided copy jobs 118
- Cancel a copy job 118
- 10 Configure and manage 119
- Monitor the device 120
- Administer the device 121
- Use device management tools 122
- Use the Toolbox (Windows) 123
- Use the Embedded Web server 125
- Chapter 10 128
- 124 Configure and manage 128
- 126 Configure and manage 130
- Configure network options 131
- 128 Configure and manage 132
- Set up faxing for the device 133
- 1 Telephone wall jack 141
- 142 Configure and manage 146
- 144 Configure and manage 148
- 146 Configure and manage 150
- 152 Configure and manage 156
- Serial-type fax setup 157
- Direct connection 158
- Network connection 160
- 158 Configure and manage 162
- 160 Configure and manage 164
- 164 Configure and manage 168
- Change the connection method 170
- 168 Configure and manage 172
- 170 Configure and manage 174
- 172 Configure and manage 176
- 174 Configure and manage 178
- 11 Maintain and troubleshoot 179
- Maintain the printheads 180
- To check printhead health 181
- Chapter 11 182
- 178 Maintain and troubleshoot 182
- To align the printheads 183
- To calibrate the linefeed 183
- To clean the printheads 184
- To replace the printheads 186
- 3. Lift the printhead latch 187
- Store printing supplies 188
- Clean the device 188
- Clean the scanner glass 189
- Clean the exterior 189
- 2 Rollers 190
- 3 Separator pad 190
- 186 Maintain and troubleshoot 190
- 188 Maintain and troubleshoot 192
- Solve printing problems 193
- 190 Maintain and troubleshoot 194
- 192 Maintain and troubleshoot 196
- Meaningless characters print 197
- Ink is smearing 198
- Wrong colors are printing 199
- Solve paper-feed problems 200
- Solve copy problems 202
- Size is reduced 203
- Copy quality is poor 203
- Copy defects are apparent 203
- Solve scan problems 204
- Scanner did nothing 205
- Scan takes too long 205
- Text cannot be edited 206
- Error messages appear 207
- Scanned image quality is poor 207
- Scan defects are apparent 208
- Solve fax problems 209
- 206 Maintain and troubleshoot 210
- 210 Maintain and troubleshoot 214
- 216 Maintain and troubleshoot 220
- 218 Maintain and troubleshoot 222
- 220 Maintain and troubleshoot 224
- 222 Maintain and troubleshoot 226
- Solve network problems 227
- Solve wireless problems 228
- Solve wireless problems 225 229
- 226 Maintain and troubleshoot 230
- 228 Maintain and troubleshoot 232
- Solve wireless problems 229 233
- 230 Maintain and troubleshoot 234
- 232 Maintain and troubleshoot 236
- Clear jams 238
- Clear paper jams 239
- 236 Maintain and troubleshoot 240
- Errors (Windows) 241
- Printhead(s) Missing 242
- Incompatible Printhead 242
- Printhead problem 242
- Fax Memory Full 242
- Device Disconnected 242
- Replace Cartridge(s) Soon 243
- Cartridge Problem 243
- Paper Mismatch 243
- Paper Jam 244
- The printer is out of paper 244
- Incompatible Cartridge(s) 244
- Printer Offline 244
- Printer Paused 245
- Document failed to print 245
- General printer error 245
- 242 Maintain and troubleshoot 246
- HP supplies and accessories 247
- Supplies 248
- HP media 249
- Appendix A 250
- Support and warranty 251
- Warranty 252
- Obtain HP telephone support 254
- HP support by phone 255
- Phone support period 255
- Telephone support numbers 256
- Placing a call 257
- Additional warranty options 257
- HP Korea customer support 258
- Pack the device 263
- Device specifications 265
- System requirements 266
- Print specifications 268
- Copy specifications 268
- Fax specifications 268
- Scan specifications 269
- Environmental specifications 269
- Electrical specifications 269
- Supported devices 270
- Memory card specifications 270
- • xD-Picture Card 271
- Appendix C 272
- Regulatory information 273
- FCC statement 274
- Notice to users in Korea 275
- Appendix D 276
- Australia wired fax statement 278
- Aviso aos usuários no Brasil 279
- Notice to users in Taiwan 280
- Regulatory model number 281
- Declaration of conformity 282
- DECLARATION OF CONFORMITY 283
- Paper use 284
- Plastics 284
- Material safety data sheets 284
- Recycling program 284
- Power consumption 286
- Chemical Substances 286
- Third-party licenses 287
- OpenSSL 288
- Third-party licenses 285 289
- Third-party licenses 287 291
- Third-party licenses 289 293
- Symbols/Numerics 295
- Podręcznik użytkownika 306
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