HP LaserJet 5000 User Manual Page 102
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Chapter 4: Problem Solving 91
Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to
determine the problem. If the printer does not pass a step, follow
the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in
this user’s guide, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s
guide.)
Note
Macintosh users: For more troubleshooting information, see
page 97.
1
Does the control panel display READY?
YES
Go to step
2
.
The display is
blank and the
printer’s fan is
off.
The display is
blank but the
printer’s fan is
on.
The display is
in the wrong
language.
The display
shows garbled
or unfamiliar
characters.
A message
other than
READY
is
displayed.
Check the power
cord connections
and the power
switch.
Plug the printer
into a different
outlet.
Check that the
power supplied to
the printer is
steady, and
meets printer
specifications
(page A-17).
Press any control
panel key to see if
the printer
responds. Turn
the printer off,
and then turn the
printer on. If this
does not work,
contact an
HP-authorized
service or
support provider.
(See the HP
Support pages at
the front of this
user’s guide.)
Turn the printer
off. Hold down
[Select]
while
turning the printer
on. Press
[-Value+]
to scroll
through the
available
languages. Press
[Select]
to save
the desired
language as the
new default.
Press
[Go]
to
return to
READY
.
Make sure the
desired language
is selected from
the control panel.
Turn the printer
off, and then turn
the printer on.
Go to page 79.
NO
- HP LaserJet 5000, 5000 N 1
- User's Guide 1
- Hewlett-Packard Company 3
- 11311 Chinden Boulevard 3
- Boise, Idaho 83714 3
- HP Support 4
- HP Support (Continued) 5
- Contents 8
- 3 Printer Maintenance 9
- 4 Problem Solving 9
- 5 Service and Support 9
- A Specifications 10
- B Control Panel Menus 10
- D Printer Commands 10
- E Regulatory Information 11
- Glossary 11
- Printer Basics 12
- Printer Features and Benefits 13
- Expandability 14
- Paper Handling Options 14
- Best Value 14
- Printer Information 15
- Chapter 1: Printer Basics 5 16
- Printer Parts and Locations 17
- Accessories and Supplies 18
- Ordering Information 19
- Chapter 1: Printer Basics 9 20
- Control Panel Layout 22
- Control Panel Keys 23
- TRAY x LOAD [TYPE] [SIZE] 23
- UNEXPECTED PAPER SIZE 23
- MODE=CASSETTE 23
- Printer Software 25
- Printer Drivers 26
- • OS/2 PS printer driver* 27
- Software for Windows 28
- Printer Driver Help 29
- HP ToolBox 30
- HP FontSmart 30
- HP LaserJet Utility 32
- Software for Networks 33
- HP Web JetAdmin 34
- Printing Tasks 36
- Selecting the Output Bin 37
- Figure 6 Top Output Bin 38
- Figure 7 Rear Output Bin 39
- Adjust the Paper Stop 40
- Loading Tray 1 41
- Printing Both Sides of Paper 46
- (Optional Duplexer) 46
- DUPLEX=ON 47
- Chapter 2: Printing Tasks 37 48
- All other trays 49
- BINDING 50
- ORIENTATION 50
- Printing Special Paper 51
- Paper Orientation 52
- Printing Envelopes 53
- Loading Envelopes in Tray 1 54
- Printing Labels 55
- Printing Transparencies 57
- Printing Rotated Paper 58
- Printing Full-Bleed Images 60
- Heavy Paper 61
- Setting Custom Paper Sizes 64
- CONFIGURE CUSTOM PAPER=YES 65
- TRAY 1 MODE=CASSETTE 65
- TRAY 1 SIZE=CUSTOM 65
- Printing Vellum 66
- Advanced Printing Tasks 67
- Customizing Tray 1 Operation 69
- TRAY 1 MODE=FIRST 70
- Printer Maintenance 74
- Managing the Toner Cartridge 75
- Redistributing the Toner 76
- WARNING! 77
- Cleaning the Printer 78
- PRINT QUALITY MENU 80
- CREATE CLEANING PAGE 80
- Problem Solving 82
- Clearing Paper Jams 83
- Solving Repeated Paper Jams 89
- SMALL PAPER SPEED=SLOW 101
- Determining Printer Problems 102
- PRINTING 103
- CONFIGURATION 103
- TRAY 1 MODE 107
- CASSETTE 107
- Macintosh Users 108
- Selecting an Alternate PPD 110
- Renaming the Printer 110
- • Menu Map 111
- • Configuration Page 111
- • PCL or PS Font List 111
- Configuration Page 112
- INFORMATION MENU 112
- PRINT CONFIGURATION 112
- PCL or PS Font List 114
- Service and Support 116
- TONER LOW 118
- Service Information Form 119
- HP Software License Terms 120
- (DeskJet) 122
- (Hardware) 122
- (Onsite) 122
- Specifications 124
- Paper Specifications 125
- Specifications A-3 126
- A-4 Specifications 127
- Specifications A-5 128
- Supported Types of Paper 129
- Guidelines for Using Paper 130
- PAPER REFORMING=ON 130
- FUSER MODE=LOW 130
- Transparencies 132
- Envelopes 133
- Acceptable 134
- Unacceptable 134
- Envelope Margins 135
- Envelope Storage 135
- Card Stock and Heavy Paper 135
- Card Stock Construction 136
- Card Stock Guidelines 136
- Printer Specifications 137
- Specifications A-15 138
- A-16 Specifications 139
- Environmental Specifications 140
- Electrical Specifications 140
- General Specifications 141
- Serial Cable Specifications 142
- 25 to 9 Pin Adapter (C2809A) 143
- DB-9 Serial Cable Pin Outs 144
- DB-25 Serial Cable Pin Outs 144
- A-22 Specifications 145
- Control Panel Menus 146
- Information Menu 147
- Paper Handling Menu 148
- B-4 Control Panel Menus 149
- Print Quality Menu 150
- B-6 Control Panel Menus 151
- Printing Menu 152
- B-8 Control Panel Menus 153
- Control Panel Menus B-9 154
- Configuration Menu 155
- Control Panel Menus B-11 156
- B-12 Control Panel Menus 157
- Control Panel Menus B-13 158
- B-14 Control Panel Menus 159
- I/O Menu 160
- B-16 Control Panel Menus 161
- Control Panel Menus B-17 162
- EIO Menu (5000 N/5000 GN) 163
- Control Panel Menus B-19 164
- Resets Menu 165
- Printer Memory and Expansion 166
- Installing Memory 167
- Checking Memory Installation 170
- Adjusting Memory Settings 171
- I/O Buffering 172
- I/O BUFFER=ON 172
- I/O SIZE 172
- Printer Commands 174
- Combining Escape Sequences 176
- Entering Escape Characters 176
- Selecting PCL Fonts 177
- Common PCL Printer Commands 178
- D-6 Printer Commands 179
- Printer Commands D-7 180
- D-8 Printer Commands 181
- Regulatory Information 182
- Protecting the Environment 183
- Europe Only: 184
- All Other Countries: 184
- U.S. Only: 185
- Regulatory Information E-5 186
- E-6 Regulatory Information 187
- Declaration of Conformity 188
- Safety Statements 189
- Laser Statement for Finland 190
- E-10 Regulatory Information 191
- Numerics 194
- 2 Index 195
- 4 Index 197
- 6 Index 199
- 8 Index 201
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