HP EliteBook User Guide
9 Memory modulesAdding or replacing a memory module in the expansion memory module slot ... 109Upgrading a memory module
11. Lift the hard drive (3) out of the hard drive bay.To install a hard drive:1. Insert the hard drive into the hard drive bay (1).2. Pull the hard dr
6. Tighten the hard drive cover screws (3).7. Replace the battery.8. Turn the computer right-side up, and then reconnect external power and external d
Replacing a drive in the upgrade bayThe upgrade bay can hold either a hard drive or an optical drive.Replacing a hard driveCAUTION: To prevent informa
9. Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2).10. Remove the hard drive from the upgrade bay.Replacing a drive
To install a hard drive in the upgrade bay:1. Insert the hard drive into the upgrade bay.2. Tighten the upgrade bay screw.92 Chapter 6 Drives
3. Replace the hard drive screws (1), and then replace the protective screw caps (2).4. Replace the battery.5. Turn the computer right-side up, and th
8. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2).9. Remove the optical drive from the upgrade bay.94 Chapter 6
To install an optical drive in the upgrade bay:1. Insert the optical drive into the upgrade bay.2. Tighten the upgrade bay screw.3. Replace the batter
7 External devicesUsing a USB deviceUniversal Serial Bus (USB) is a hardware interface that can be used to connect an optional externaldevice, such as
CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device.To stop and remove a USB device:1. Double-click the S
Recovering the operating system and programs ... 14213 Computer SetupStarting Computer Setu
Using a 1394 deviceIEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to thecomputer. Scanners, digital ca
Using an eSATA deviceAn eSATA port connects an optional high-performance eSATA component, such as an eSATA externalhard drive.Some eSATA devices may r
Using external drivesRemovable external drives expand your options for storing and accessing information. A USB drive canbe added by connecting the dr
Using the docking connector The docking connector connects the computer to an optional docking device. An optional docking deviceprovides additional p
8 External media cardsUsing Media Card Reader cardsOptional digital cards provide secure data storage and convenient data sharing. These cards are oft
2. Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated.You will hear a sound when the device has been d
Using ExpressCards (select models only)An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.Like standard PC Cards,
2. Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated.You will hear a sound when the device has been de
Using Smart Cards (select models only)NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™Cards.A smart ca
▲Grasp the edge of the smart card, and pull it out of the smart card reader.Using Smart Cards (select models only) 107
9 Memory modulesThe computer has two memory module compartments. The primary memory module compartment islocated under the keyboard. The expansion mem
Adding or replacing a memory module in the expansionmemory module slotTo add or replace a memory module in the expansion memory module slot, follow th
NOTE: If the expansion memory module slot is not populated, bypass step 9 and proceed to step10.a. Pull away the retention clips (1) on each side of t
c. Gently press the memory module (3) down, applying pressure to both the left and right edgesof the memory module, until the retention clips snap int
Upgrading a memory module in the primary memorymodule slotTo upgrade a memory module in the primary memory module slot, follow these steps:1. Save you
10. Gently lift the top edge of the keyboard (2) and tilt the keyboard over until it rests on the palm restof the computer.11. Remove the memory modul
12. Insert a memory module:a. Align the notched edge (1) of the memory module with the tab in the memory module slot.CAUTION: To prevent damage to the
17. Tighten the 3 keyboard access screws.18. Replace the battery.19. Turn the computer right-side up, and then reconnect external power and external d
Increasing hard drive space for the Hibernation fileWhen Hibernation is initiated, the operating system stores your information to a Hibernation file
10 SecurityProtecting the computerNOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent aproduct from being mis
1 FeaturesIdentifying hardwareTo see a list of hardware installed in the computer, follow these steps:1. Select Start > My Computer.2. In the left
Using passwordsMost security features use passwords. Whenever you set a password, write down the password andstore it in a secure location away from t
BIOS administrator passwords FunctionDriveLock user password Protects access to the internal hard drive that is protected byDriveLock, and is set unde
Managing a BIOS administrator passwordA BIOS administrator password is set, changed, and deleted in Computer Setup.To set or change this password in C
Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa
Setting a DriveLock passwordTo set a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while the “P
Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device or externalMultiBay).At th
Changing a DriveLock passwordTo change a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th
Using Computer Setup security featuresSecuring system devicesYou can disable or enable system devices from the following menus in Computer Setup:●Boot
Component Description(3) Right pointing stick button* Functions like the right button on an external mouse.(4) TouchPad scroll zone Scrolls up or down
To view this general system information in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press
Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you expose the computer tocomputer viruses. Computer v
Using firewall softwareWhen you use the computer to access e-mail, a network, or the Internet, unauthorized persons may beable to gain access to the c
Installing critical updatesCAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from securitybreaches and computer viru
Using HP ProtectTools Security Manager (select modelsonly)HP ProtectTools Security Manager software is preinstalled on select computer models. This so
Installing a security cableNOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer frombeing mishandled or stole
11 Software UpdatesUpdating softwareUpdated versions of the software provided with your computer are available either through the HPSoftware Update ut
To update the software using the HP Web site, follow these steps:1. Identify your computer model, product category, and series or family. Prepare for
Updating the BIOSTo update the BIOS, first determine what BIOS version you currently have, and then download andinstall the new BIOS.Determining the B
Downloading a BIOS updateCAUTION: To prevent damage to the computer or an unsuccessful installation, download and installa BIOS update only when the c
LightsComponent Description(1)Wireless lights (2)†●Blue: An integrated wireless device, such as a wireless localarea network (WLAN) device and/or a Bl
The BIOS installation begins.5. Complete the installation by following the on-screen instructions.NOTE: After a message on the screen reports a succes
Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w
12 Backup and recoveryTo protect your information, use the Windows Backup utility (select models only) to back up files andfolders or create recovery
Backing up your informationRecovery after a system failure is as complete as your most current backup. You should create yourinitial backup immediatel
Performing a recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recovery tools
13 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not work
To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th
File menuSelect To do thisSystem Information●View identification information for the computer and thebatteries in the system.●View specification infor
Select To do thisSetup BIOS Administrator Password Set up a BIOS administrator password.User Management (requires a BIOS administrator password)Create
Select To do thisLanguage Change the Computer Setup language.Boot Options●Set a Startup Menu delay (in seconds).●Set the Multiboot Express Boot Popup
Component Description(7) TouchPad light●Blue: TouchPad is on.●Amber: TouchPad is off.(8) Caps lock light On: Caps lock is on.(9) Num lock light On: Nu
Select To do thisNOTE: Availability of the options above varies bycomputer model.●Enable/disable secondary battery fast charge (enabled bydefault).●En
Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele
Select To do thisPort Options NOTE: All port options are enabled by default.●Enable/disable the serial port.●Enable/disable the parallel port.●Enable/
14 MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility,which is e
NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, dependingon the format of the boot CD.The following list descri
Enabling boot devices in Computer SetupThe computer will boot to a USB device or a NIC device only if the device has first been enabled inComputer Set
Considering boot order changesBefore changing the boot order, note the following considerations:●When the computer restarts after the boot order has b
Choosing MultiBoot preferencesYou can use MultiBoot in the following ways:●To set a new boot order that the computer uses each time it is turned on, b
Your changes go into effect immediately.Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startu
15 Management and printingUsing Client Management SolutionsClient Management Solutions software provides standards-based solutions for managing client
Component Description(1) Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button to
Managing and updating softwareHP provides several tools for managing and updating software on client computers:●HP Client Manager for Altiris (select
●Help desk and problem resolution◦Management of help desk tickets◦Remote troubleshooting◦Remote problem resolution◦Client disaster recovery●Software a
HP CCM (Client Configuration Manager) (select models only)HP CCM (Client Configuration Manager) automates the management of software such as operating
HP SSM (System Software Manager)HP SSM (System Software Manager) lets you remotely update system-level software on multiplesystems simultaneously. Whe
Using Intel Active Management Technology (select modelsonly)Intel® Active Management Technology (iAMT) allows discovery, repair, and protection of net
iAMT ConfigurationSelect To do thisHost Name Assign a host name to the computer.TCP/IP Disable/enable network interface or DHCP (assigns an IPaddress
Using the HP Universal Print Driver (select models only)The HP Universal Print Driver Series for Windows is a single intelligent driver that replaces
IndexSymbols/Numerics1394 cable, connecting 981394 devicesconnecting 98stopping 981394 portidentifying 8AAC adapterconnecting 70identifying 13Active M
power 5Quick Launch 40QuickLook 5, 40QuickWeb 5, 40TouchPad 2, 5volume 5volume mute 45Wireless 5CcableLAN 33modem 28cables1394 98eSATA 99USB 96cali
ExpressCardconfiguring 104inserting 104removing 105removing insert 104stopping 105ExpressCard slot, identifying 9external audio devices,connecting 48e
KeysComponent Description(1) esc key Displays system information when pressed in combination with thefn key.(2) fn key Executes frequently used system
keyboard 11local area network (LAN) 7mute 4num lock 4power 3, 7QuickLook 3QuickWeb 3TouchPad 4volume down 4volume mute 4volume up 4webcam 11wireless
QuickWeb light, identifying 3Rreadable media 66region codes, DVD 55regulatory informationmodem approval label 13regulatory label 13wireless certificat
description 96removing 96stopping 96USB hubs 96USB legacy support 97, 143,147USB ports, identifying 8, 96User management 146user password 118using t
Component Description(1) Wireless light●Blue: An integrated wireless device, such as a WLAN device,the HP Mobile Broadband Module (select models only)
© Copyright 2010 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Right-side componentsComponent Description(1) Smart card reader Supports optional smart cards and Java™ Cards.(2) Upgrade bay Supports an optical driv
Component Description(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo arraymicrophone, or monaural microphone.(
Bottom componentsComponent Description(1) SIM slot Contains a wireless subscriber identity module (SIM) (selectmodels only). The SIM slot is located i
DisplayComponent Description(1) Internal display switch Turns off the display if the display is closed while the power is on.(2) Internal microphones
Component Description(1) WWAN antennas (2)* Send and receive wireless signals to communicate with wirelesswide-area networks (WWAN).(2) WLAN antennas
Component Description(1) Power cord* Connects an AC adapter to an AC outlet.(2) Battery* Powers the computer when the computer is not plugged into ane
●Wireless certification label(s) (select models only)—Provide information about optional wirelessdevices and the approval markings of some of the coun
2 Wireless, modem, and local areanetworkUsing wireless devices (select models only)Wireless technology transfers data across radio waves instead of wi
Identifying wireless and network iconsIcon Name DescriptionWireless (connected) Identifies the location of the wireless lights and the wireless button
Using Wireless Assistant software (select models only)A wireless device can be turned on or off using the Wireless Assistant software. If a wireless d
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Using a WLANWith a WLAN device, you can access a WLAN, which is composed of other computers and accessoriesthat are linked by a wireless router or a w
When you set up a WLAN or access an existing WLAN, always enable security features to protect yournetwork from unauthorized access. The common securit
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If it is on, the wireless light is on (blue). If
Using HP Mobile Broadband (select models only)HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to accessthe Intern
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.8. Replace the battery.NOTE: HP Mobile Broadband
7. Press in on the SIM (1), and then remove it from the slot (2).8. Replace the battery.9. Reconnect external power.10. Reconnect external devices.11.
Using Bluetooth wireless devices (select models only)A Bluetooth device provides short-range wireless communications that replace the physical cableco
Troubleshooting wireless connection problemsSome possible causes for wireless connection problems include the following:●Wireless device is not instal
Cannot connect to a preferred networkWindows can automatically repair a corrupted WLAN connection:●If there is a network status icon in the notificati
If you are provided with new wireless network keys and SSID for a network, and if you have previouslyconnected to that network, follow the steps below
iv Safety warning notice
Using the modem (select models only)The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In somecountries, a coun
Connecting a country-specific modem cable adapterTelephone jacks vary by country. To use the modem and the modem cable (included with select modelsonl
Adding new locations when travelingBy default, the only location setting available to the modem is a location setting for the country in whichyou purc
Solving travel connection problemsIf you experience modem connection problems when using the computer outside of the country in whichyou purchased it,
7. Clear the check box for Wait for dial tone before dialing.8. Click OK twice.Using preinstalled communication softwareTo use preinstalled modem soft
Connecting to a local area network (LAN)Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If thenetwork
3 Pointing devices and keyboardUsing pointing devicesSetting pointing device preferencesUse Mouse Properties in Windows to customize settings for poin
Function HotkeyDisplay system information. fn+escInitiate Standby. fn+f3Switch the screen image. fn+f4Display battery information. fn+f8Decrease scree
Initiating StandbyPress fn+f3 to initiate Standby.When Standby is initiated, your information is stored in memory, the screen is cleared, and power is
Switching the screen imagePress fn+f4 to switch the screen image among display devices connected to the system. For example,if a monitor is connected
Table of contents1 FeaturesIdentifying hardware ...
Viewing battery charge informationPress fn+f8 to display charge information for all installed batteries. The display indicates which batteriesare char
Decreasing screen brightnessPress fn+f9 to decrease screen brightness. Hold down the hotkey to decrease the brightness levelincrementally.Increasing s
Using HP Quick Launch ButtonsThe HP Quick Launch Buttons enable you to quickly open programs, files, or Web sites you usefrequently. You can use the f
Opening the Quick Launch Buttons control panelYou can open the HP Quick Launch Buttons control panel in any of the following ways:●Select Start > C
Using HP QuickLookQuickLook allows you to save calendar, contact, inbox, and task information from Microsoft Outlook tothe hard drive of your computer
Using HP QuickWebQuickWeb is an instant-on environment that is separate from your Windows operating system.QuickWeb allows you to rapidly access a Web
Cleaning the TouchPad and keyboardDirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this,clean the TouchPad
4MultimediaMultimedia featuresYour computer includes multimedia features that allow you to listen to music, watch movies, and viewpictures. Your compu
◦To increase volume, press and hold or tap the volume up button (3) until the desired volumelevel is reached.●Windows volume control:a. Click the Volu
●Creating, editing, and burning audio CDs●Creating, editing, and burning a video or movie to a DVD or video CDCAUTION: To prevent loss of information
Bluetooth and Internet Connection Sharing (ICS) ... 24Troubleshooting wireless connection p
AudioYour computer enables you to use a variety of audio features:●Play music using your computer speakers and/or connected external speakers●Record s
NOTE: For best results when recording, speak directly into the microphone and record sound in asetting free of background noise.▲To confirm or change
VideoYour computer enables you to use a variety of video features:●Watch movies●Play games over the Internet●Edit pictures and video to create present
▲To connect a digital display device, connect the device cable to the DisplayPort.NOTE: If a properly connected external display device does not displ
Optical drive (select models only)Depending on the type of optical drive and software installed in your computer, the optical drive plays,copies, and
BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are the sameform factor as CDs, but have a much higher storage cap
DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the storage capacity of adual-layer DVD at 8.5 GB.Typical uses include the fo
Configuring AutoPlay1. Select Start > My Computer.2. Right-click the device (such as CD-ROM drive), and then click Properties.3. Click the AutoPlay
After the information is copied, the disc you created is ejected automatically.Creating (burning) a CD, DVD, or BDCAUTION: Observe the copyright warni
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Adjusting the volume ... 45Multimedia software .
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.Wipe from the center of the disc to the outer
2. Set Color quality to Medium (16 bit), if this setting is not already selected.◦Disconnect external devices, such as a printer, scanner, camera, or
To use the HP Web site:1. Open your Internet browser, go to http://www.hp.com/support, and select your country or region.2. Click the option for softw
WebcamNOTE: This section describes features that are common to most models. Some features may not beavailable on your computer.Your computer includes
●Saturation—Controls the strength of color in the final image. A higher saturation setting creates abolder image; a lower saturation setting creates a
3. Insert a business card into the business card slot on the front of the computer (1) and slide the cardto the right (2) to center it under the webca
5. If you are capturing multiple business card images, remove the business card and insert anotherone. The webcam light turns on when the card is in f
5 Power managementSetting power optionsUsing power-saving statesThe computer has two power-saving states enabled at the factory: Standby and Hibernati
To exit Standby:▲Briefly press the power button..When the computer exits Standby, the power lights turn on and your work returns to the screenwhere yo
Adjusting webcam properties ... 62Capturing business card im
3. Clear the Always show icon on the taskbar check box.4. Click Apply, and then click OK.To show the Power Meter icon in the notification area, follow
Customizing power schemes1. Select Start > Control Panel > Performance and Maintenance > Power Options.2. Select a power scheme from the Powe
Using external AC powerExternal AC power is supplied through one of the following devices:WARNING! To reduce potential safety issues, use only the AC
3. Plug the other end of the power cord into an AC outlet (3).Using battery powerWhen a charged battery is in the computer and the computer is not plu
To run Battery Check:1. Connect the AC adapter to the computer.NOTE: The computer must be connected to external power for Battery Check to function pr
2. Insert the battery into the battery bay (1) until it is seated.The battery release latch (2) automatically locks the battery into place.To remove t
The battery charges whether the computer is off or in use, but it charges faster when the computer isoff.Charging may take longer if a battery is new,
The computer takes the following actions for a critical battery level:●If Hibernation is enabled and the computer is on or in Standby, the computer in
Resolving a low battery levelCAUTION: To reduce the risk of losing information when the computer reaches a critical battery leveland has initiated Hib
To fully charge the battery:1. Insert the battery into the computer.2. Connect the computer to an AC adapter, optional power adapter, optional expansi
Shutting down the computer ... 806 Drives
Step 4: Fully recharge the batteryTo recharge the battery:1. Plug the computer into external power and maintain external power until the battery is fu
Disposing of a used batteryWARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture a battery; shortthe external contacts
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms:●The computer will not turn on when connected to the A
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try thefollowing emergency procedures in the sequence pro
6DrivesIdentifying installed drivesYour computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-statememory. Bec
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information,observe these precautions:Before you move a computer
Improving hard drive performanceUsing Disk DefragmenterAs you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolida
Using HP 3D DriveGuardHP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either ofthe following conditions:●
To open the software and change settings, follow these steps:1. Double-click the icon in the notification area, at the far right of the taskbar.– or –
Replacing the hard drive in the hard drive bayCAUTION: To prevent information loss or an unresponsive system:Shut down the computer before removing th
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