HP 721953-251 Datasheet download pdf (Page 115)

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you have

previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent

Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The

image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you

previously created (select models only), you must purchase Windows 8 operating system media to reboot the

computer and repair the operating system. For additional information, see

Using the Windows recovery tools

To recover information you previously backed up:

▲

Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support

Assistant app.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you

have created and any software installed on the computer are permanently removed. When reformatting is

complete, the recovery process restores the operating system, as well as the drivers, software, and utilities

from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition and the Windows partition.

From the Start screen, type e, and then click File Explorer.

– or –

From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your

operating system and programs using the Windows 8 operating system DVD and the Driver Recovery

media (both purchased separately). For additional information, see

Using Windows 8 operating system

media (purchased separately) on page 106.

3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows

has loaded, press and hold the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for

these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP

Support Assistant app.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you

have created and any software that you have installed on the computer are permanently removed. The f11

recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.

Software not installed at the factory must be reinstalled.

Performing a system recovery 105

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HP 721953-251 Datasheet Page 115

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