HP 9800 Series User Manual

Monarch9800 SeriesPrintersTC9850OH Rev. AA 12/00 ©2000 Monarch Marking Systems, Inc. All rights reserved.

AudienceThe Operator’s Handbook is for the person who prints and applieslabels.Unpacking the PrinterAfter you unpack the printer, you should have the

Factory-Installed Optionsu300 dpi printhead (120552)uInternal TwinAx/CoAx Protocol Converter (117532)also Service-installable)uInternal Ethernet Print

GLOSSARYThe following terms will help you use this manual.continuous mode Mode in which the printer prints all the labels in thebatch without stopping

INDEXAabout fonts 7-9accessories B-1adjustingmargin position 4-7print contrast 8-7print position 4-4supply position 4-6supply width 2-13

errorscommon 10-3communication 10-3summary of types 10-3ethernet B-2exiting an option 1-7Fflow controloptions 5-4function, selecting 1-6

port settings 5-1, 5-6power-up modedefining 6-6 - 6-7printadjusting position 4-4batch separators 4-3offline mode 7-7online mode 7-1setting

Ttag specifications A-2tear bar 2-7tear edge 2-6test labelsprinting 9-2troubleshooting 10-2trueType fontsprinting 7-9Uusingverifier 4-12

Connecting the Power CableThe power supply automatically switches between 115V or 230V.No operator settings are required.1. Plug the power cable into

Connecting the Communication CableConnect the communication cable into the appropriate port.Secure the cable with the connecting screws (serial) or sp

Button FunctionsFeed/Cut:uPrints a label in the on-demand mode.uFeeds a blank label if there is no print job.uPrints a label with error information th

l and r In online mode, prints a test label when youpress the buttons at the same time. Hold forone second and release.Display The display shows a th

uWhen the screen displays a left arrow, press l to displaymore options.MAIN MENUl DiagnosticsuWhen the screen displays a left and a right arrow, press

1-8 Getting Started

LOADING SUPPLIES 2This chapter describes how to load:ua roll of supplyufan-fold supplyua roll of tag supply.There are three types of supplies:Thermal

Loading Labels or TagsMake sure the printer is configured for the correct supply type.1. Open the cover.2. Unlock the printhead by turning the retaini

5. Adjust the supply holder guides so the sides barely touch theroll. Make sure the supply roll turns freely.If you are using fan-fold supplies, plac

Each product and program carries a respective written warranty, the onlywarranty on which the customer can rely. Monarch reserves the right to makech

For tag supplies using the optional knife, feed the supplythrough the knife. Make sure at least 0.5 inches of supply ispast the knife.8. Adjust the s

9. Hold the printhead assembly by the printhead tab whilepressing down on the printhead release. 10. Close the printhead by pressing down on the thum

You may need to adjust the wide/narrow knobs depending onthe width of your supply. See "Adjusting the Wide/NarrowKnobs" for more informatio

3. Feed the backing paper over the peel bar.4. Feed the backing paper through the lower opening of the exitcover. Close the exit cover. Pull down on

5. Close the printer’s cover.6. Press Feed/Cut to position the supply under the printhead.Using the Optional Tear BarNote the following change to load

Using Linerless SupplyLinerless printing is an option that must be purchased separatelyon the original printer order. The linerless option is not cus

5. Press down on the exit cover tabs to open the exit cover.6. Pull back slightly on the spring latch with your thumb orfingernail and lift the shelf

7. If inserting the peel bar:Insert the left edge of the peel bar into the side slot at anangle. Then, slide the peel bar to the right and press down

The shelf must be parallel to the platen roller, not at an angle.See the following diagrams.CAUTIONMake sure the shelf is not misaligned with the plat

9. Close the exit cover.10. Load supplies by following the label loading procedures. Youmay notice a different color and texture on the platen roller

If you experience ribbon smudging in cold, dry environments,adjust the wide/narrow knobs to the wide setting.For wide supplies, push down and turn the

LOADING RIBBON 3This chapter describes how to load a ribbon roll.There are different ribbon requirements for the three types ofsupplies:Thermal Direct

Loading RibbonMake sure the printer is configured to use a ribbon.To load ribbon:1. Open the cover.2. Unlock the printhead by turning the retaining la

6. Remove the new ribbon from the package as shown. Do notwrinkle or crush the new ribbon.7. Slide the ribbon onto the back reel as far as it will go

11. Rotate the take-up core until the leader is past the printhead.12. Remove any slack in the ribbon by turning the take-up reelclockwise.13. Hold th

The high energy setting is lost when you turnoff the printer.High Energy Ribbon LimitationsWhen using the high energy ribbon option:uUse a print speed

3-6 Loading Ribbon

SETTING SUPPLY OPTIONS 4This chapter explains how to select a ribbon, separators, feedmode, print position, supply position, margin position, cut posi

To exit an option without changing the setting, pressEscape/Clear.RibbonYou have to tell the printer if your supplies require a ribbon. Tochange the

Batch SeparatorsA batch separator is an extra tag printed in between batches witha pinstripe pattern. If you select "Long" for the separato

3. Press l or r to see the other options. After you display theoption you want, press Enter/Pause. Press Escape/Cleartwice to exit to the Main menu.

Changing this setting only affects newformats sent to the printer.To change the setting, from the Main Menu, select Setup, thenSupply. Then, follow t

Supply PositionThis function adjusts the machine to print at the vertical 0,0 pointon the supply. The supply position adjustment should onlybe made o

3. Press l or r to change the supply position. Pressing ldecreases the value (feeds less supply); r increases it(feeds more supply).4. Press Enter/P

To change the setting, from the Main Menu, select Setup, thenSupply. Then, follow these steps.1. Press l or r until you seeSUPPLYl Margin Pos r2. Pre

2. Press Enter/Pause. You will see the current setting, forexample:Enter knife adj[-300/300]: +03. Press l or r to change the cut position. Pressin

3. Press l or r to see the other options. After you display theoption you want, press Enter/Pause. Press Escape/Cleartwice to exit to the Main menu.

BackfeedBackfeed works by advancing each printed label to the desireddispense position. Once that label is removed, the next label tobe printed is ba

3. Press l or r to see the other options. After you display theoption you want, press Enter/Pause. Press Escape/Cleartwice to exit to the Main menu.

Setting ContrastThe print contrast controls the darkness of the printing on yoursupply. The range is 390 to +156 and the default is 0. You mayneed t

TABLE OF CONTENTSGETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Audience. . . . .

4. Press l or r to change the contrast. Pressing r darkensthe print; l lightens the print.5. Press Enter/Pause to select the displayed value. PressE

COMMUNICATION VALUES 5This chapter tells you how to set the serial or parallelcommunication values. These values provide the link for normalonline pr

Baud RateTo change the setting, from the Main Menu select Setup, PortSettings, then Serial Comm. Then, follow these steps:1. Press l or r until you s

3. Press l or r to display the word length you need, thenpress Enter/Pause. Press Escape/Clear three times to exitto the Main Menu.Stop BitsTo change

2. Press Enter/Pause. You will see the current setting, forexample:PARITYNone r3. Press l or r to display the parity you need, then pressEnter/Pause.

Reset to Default ValuesTo change the setting, from the Main Menu select Setup, PortSettings, then Serial Comm. Then, follow these steps:1. Press r un

The parallel communication values are listed in the table below.Option Choices DefaultPort External/Internal ExternalMode Compatible/IEEE-1284 Compati

SETTING DEFAULTS 6This chapter explains how to select the monetary sign, secondarysign, decimal places, slashed zero, power-up mode, and promptset.You

The monetary sign, secondary sign, and decimal places optionsare used in conjunction with option 42. Refer to the optionalPacket Reference Manual for

To change the setting, from the Main Menu, select Setup, thenDefaults. Then, follow these steps. To exit an option withoutchanging the setting, pres

SETTING SUPPLY OPTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Ribbon . . . . . . . . . . . . . . . . . . . .

To change the setting, from the Main Menu, select Setup, thenDefaults. Then, follow these steps.1. Press l or r until you seeDEFAULTSl Secondary Sign

3. Press l or r until you see the option you want. Then pressEnter/Pause. Press Escape/Clear twice to exit to the Mainmenu.Slashed ZeroThe slashed ze

Power-Up ModePower-up mode lets you decide how your printer starts each timeyou turn it on. If you want the printer to be ready to start printingwhen

Prompt SetPrompt set determines which language displays on the printer’smenu. You can select English, French, German, or Spanish.Some prompts may rem

Setting Format OptionsYou can select Format Options to change which prompts appearduring Batch Entry mode and set default values for thoseprompts. Cu

PRINTING 7This chapter explains how to uuse on-demand mode printing.uprint an error label.uprint, pause, restart, cancel, and repeat a batch.You can s

If the printer will be unused for extendedperiods of time, we recommend leaving theprinthead unlatched. An optional keypad is also available to enter

Pausing a BatchYou can pause printing by pressing Enter/Pause. You may wantto interrupt a batch to make adjustments for:uLoading a different roll of

2. Press l or r until you seePAUSE MENUl Restart Batch r3. Press Enter/Pause. The batch starts printing from thebeginning.Canceling a Paused BatchYou

uIf you want to cancel only the paused batch, skip step 3.uIf you want to cancel all the batches, skip step 2.2. To cancel only the paused batch, pres

PRINTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1Printing . . . . . . .

If password protection is enabled, you will be prompted toenter a password before the formats, graphics, and fonts aredeleted. Press Feed/Cut three t

1. From the Main Menu, press l or r until you seeMAIN MENUl Repeat Batch r2. Press Enter/Pause. You will seePrintingxxxx of xxxxThe number increments

Special Printing ConsiderationsKeep in mind the following special printing considerations.MaximumPrint SpeedPrinting Method PrintheadDensityKnife Peel

Printing TrueType® FontsTrueType® fonts are available on the 9850 printer. TrueType fontsare scalable and the characters print smoothly, without the

Licensing Your FontsMonarch provides the Font Utility to help you create anddownload international code pages/characters. However, it isyour responsi

CARE AND MAINTENANCE 8This chapter tells you how touclear label jams and clean the printhead and platen rollerureplace a printheaduadjust print contra

udaily if your printer is in an excessively dirty,hot, or humid environment.uwhen you see voids or streaking in the printas shown.uWhen you are using

5. Rub the cotton swab across the peel bar and remove anybuild-up.6. Moisten another cotton swab with isopropyl alcohol. Rub thecotton swab across th

9. Let the printer dry before you reload supplies. 10. Close the exit cover by pushing firmly on it. Both latches willclick into place.11. Close the

3. Unlock the printhead by turning the retaining latch.4. Press forward and down on the two latches on top of theprinthead assembly as shown. The pri

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Printer. . . . . . . . . . . .

9. Snap the printhead into place.Make sure the printhead cable does not touchthe ribbon roll.10. Clean the new printhead with a cotton swab dipped ini

Adjusting the Print ContrastYou may need to adjust the print contrast if the printing is too lightor too dark. You may need to increase the print con

You can also adjust the contrast online. See "Setting Contrast" inChapter 4. Your System Administrator can adjust the printcontrast by sen

DIAGNOSTICS 9This chapter explains how to perform simple diagnostic functionssuch as checking the software version, the supply quality, printingtest l

Line one lists the printer model number (M9850) and line twogives the version of software in the printer.Printing a Test Label1. From the Diagnostics

Checking Supply QualityThe printer continuously stores data from the most recent 16supplies printed to check the reflectivity of the sensor marks onth

Using Password ProtectionThe password protection feature prevents formats, graphics orfonts from accidentally being deleted from the printer’s memory.

The default for password protection is "No," so you willalways see "No" even if passwords are enabled.7. If you do not want the us

9-6 Diagnostics

TROUBLESHOOTING 10This chapter provides solutions to minor printing problems andexplanations of common error messages you may receive whileusing the p

GETTING STARTED 1The Monarch® 9850 printer lets you print text, graphics, and barcodes on thermal transfer (ribbon) and thermal direct labels ortags.

TroubleshootingThis section helps you correct some problems that may occur.Problem ActionError message appearsduring startup.Turn off the printer, wai

Problem ActionBacking paper iswrapped around platenor peel roller.Carefully remove the backing paper. Make sure thebacking paper tears at the saw-too

018 Code page selection defined in the field must be 0 (Internal), 1(ANSI), 2 (DOS 437), or 3 (DOS 850).025 Data length is too long.101 Format referen

750 Printhead is overheated. Turn off the printer.751 Printer did not sense a black mark when expected. For errors751-753, check the supply tracking

10-6 Troubleshooting

SPECIFICATIONS APrinterHeight: 12.5 inches (318 mm)Width: 12 inches (305 mm)Depth: 13 inches (330 mm)with the optionalmetal cover(H x W x D)13.0"

Print Speed: 2.5 ips (64 mm) default for all serial barcodes, 4.0 ips (102 mm), 6.0 ips (152 mm)default for parallel bar codes, 8.0 ips (203mm), and 1

Linerless SuppliesFor Supply Width greaterthan or equal toUse Supply Length1.5" (38 mm) 1.5" to 16" (38 mm to 406 mm)2.0" (51 mm)

About RibbonsThe width of the ribbon must be greater than the supply width.Since some supplies are more abrasive to printheads than others,using a rib

ACCESSORIES & OPTIONS BAccessoriesu917 Keypadu918 Verifieru926 Knifeu928 StackeruReplacement Printhead (120551)uHigh Energy Supplies (TUFFMARK