Q. I purchased more licenses to accommodate the additional printers I’ve added.
I’ve loaded the new license file, but licenses are not automatically assigned to
these added devices. How do I assign the new licenses?
A. If devices are added to the IPSC database before the license file is loaded, they are set to an
unlicensed status. To assign licenses, select the unlicensed devices, right-click and select License.
You can also select License from the Action menu or simply License from the All Devices
Group.
Q. I’ve set an EWS password credential for my All Devices Group, but use a
different password credential for 5 high availability printers in this group. How
do I set the credentials for these 5 printers in the All Devices Group?
A. Select the 5 devices and right-click for the menu. Select the Set Credentials option and set the
credentials for the 5 devices.
Q. I’ve set the appropriate credentials for a custom group of devices. Will new
devices that are added to this group inherit the existing credentials?
A. No. Devices added to a group with credentials already set do not inherit that group’s credentials.
You must manually set credentials on the newly added devices to match the group’s credentials.
Q. My device status displays good, but I have a conflicting green check mark and
red x icons. Please explain.
A. When viewing devices, there are two separate icon columns to the left of the device status column.
The first icon column is referred to as the Device Status Icon Column. Good, No
Information and Error are the potential status icons found in this column. The left most column is
referred to as the Assessment Status column and includes the assessment status of Passed,
High Risk, Medium Risk, Low Risk or Not Assessed. In the scenario above, the device has
been verified for good communication and credentials (the green check mark), but assessed with
at least one high risk policy setting that is out of compliance (the red x).
ASSESS & REMEDIATE
Q. Why can’t I select the Assess and Remediate option in the toolbar of the Policy
or Task windows?
A. There is a global device remediation setting found in the File -> Settings -> General window that
disables all device remediation. When disabled, Assess Only is your only option. Enabling
remediation at this global level allows you to select Assess and Remediate from the Policies
and Tasks windows.
(21 pages)
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