Hp XP Array Manager Software User Manual download pdf (Page 38)

Calling HP Technical Support

If you need to call HP technical support, make sure to provide as much information about the problem

as possible, including:

• The circumstances surrounding the error or failure.

• The exact content of any error messages displayed on the host system(s).

• The Volume Retention Manager (or other) error code(s) displayed by the Remote Web Console

computer.

• The Remote Web Console configuration information saved on diskette using the FDCOPY function

(see the HP StorageWorks XP24000/XP20000 Remote Web Console User’s Guide).

• The remote service information messages (R-SIMs) logged on the Remote Web Console computer

and the reference codes and severity levels of the recent R-SIMs.

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

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Hp XP Array Manager Software User Manual Page 38