Hp StoreEasy 1000 Storage User Manual Page 65
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7 Troubleshooting Automated Storage
Manager issues
The following list documents common issues related to Automated Storage Manager and their
recommended workarounds. For issues and workarounds specific to a particular product release, see
the HP Automated Storage Manager Release Notes for your product version.
Issue: The ASM Grow/Extend Volume command fails intermittently.
The Grow/Extend Volume command sometimes returns a failure even though the operation completes successfully
and the volume capacity matches the requested size.
Workaround: Retry the operation after completing the Discovery process.
Issue: Backup and/or Restore operations in ASM may fail if there is more than one File Volume (partition)
configured on an iSCSI-Based LUN (disk)
Workaround: Do not perform backup or restore operations in ASM on storage where more than one File
Volume is hosted on a single iSCSI LUN. ASM never provisions more than one volume on iSCSI LUNs, and
this situation will not be encountered for storage provisioned by ASM.
Issue: Data protection settings are not modified for storage areas that are promoted by ASM
If data protection settings (snapshots and backup) are applied to a remote user-defined storage area, and
then a SQL Server database or Exchange database is manually migrated to this storage area, ASM automatically
promotes the application to a SQL or Exchange Storage area during the discovery process. ASM does not,
however, adjust the data protection settings that were originally applied to the area. This may lead to failures
when taking snapshots or running backups.
Workaround: When SQL Server or Exchange databases that are part of user-defined storage areas are
promoted to SQL or Exchange storage areas in ASM, disable and delete all data protection settings for those
areas (snapshots and backup) and reset them using ASM.
Troubleshooting Data Protector Express issues
This section describes issues related to HP StorageWorks Data Protector Express (DPX), a service
required to enable data protection features on the HP ASM. Note that DPX is not installed on HP
StorageWorks X1000 Network Storage Systems by default. The following issues apply only to storage
systems with DPX installed and enabled.
Issue: DPX Virtual Tape Libraries show up as User Defined Applications in ASM after running System Recovery
DPX Virtual Tape Libraries that are not backed up prior to running the System Recovery process appear as
User-Defined Applications in the ASM UI after the system recovery process is complete.
Workaround: Before running System recovery, back up all DPX files and configuration settings and reapply
them after the System Recovery process is complete.
HP StorageWorks Automated Storage Manager User Guide 65
- User Guide 1
- Acknowledgements 2
- Contents 3
- Software requirements 7
- Limitations 8
- Add an HP Storage System 11
- Remove an HP Storage System 12
- Configuring display options 12
- Configure Storage Networks 13
- NotesDescriptionApplication 15
- Choosing shared folder types 18
- Naming a shared folder 19
- Choose type of application 22
- Entering an application name 23
- Planning for Media Rotation 24
- Technical Reference 24
- Physical storage 26
- NotesDescriptionItem 26
- Customizing RAID levels 27
- Selecting data protection 29
- Scheduling snapshots 30
- Scheduling backups 31
- Cancelling tasks 33
- 4 Managing data protection 35
- Managing snapshots 36
- Unexposing a snapshot 37
- Reverting data to snapshots 37
- Managing backups 38
- Restoring data from backups 39
- Selecting 40
- Files and File Versions 40
- Managing data protection42 42
- 5 Managing storage 43
- Managing storage44 44
- Deleting shared folders 45
- Managing storage46 46
- 6 Monitoring storage 47
- Monitoring storage48 48
- Properties window 49
- Storage View 59
- Application Server View 61
- Monitoring storage62 62
- Storage Utilization View 63
- Monitoring storage64 64
- Manager issues 65
- 8 Support and other resources 69
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