Hp LaserJet M3027 Multifunction Printer series User Manual Page 213
- Page / 268
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X
version 10.2.8 or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the device is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate Hi-Speed USB 2.0
cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site:
hp.sourceforge.net/.
ENWW Solve Linux problems 201
- HP LaserJet M3027/M3035 MFP 1
- User Guide 3
- Table of contents 5
- 1 Device basics 13
- Device comparison 14
- Features comparison 14
- ENWW Features comparison 3 15
- Walkaround 16
- Interface ports 17
- Device software 18
- Priority for print settings 19
- Open the printer drivers 21
- Utilities 22
- 2 Control panel 25
- Use the control panel 26
- Home screen 27
- Buttons on the touchscreen 28
- Control-panel help system 28
- Use the Administration menu 29
- Information menu 30
- Default Job Options menu 31
- Default Copy Options 32
- Default Fax Options 33
- Default E-mail Options 34
- Default Print Options 36
- Time/Scheduling menu 37
- Management menu 39
- Initial Setup menu 40
- Fax Setup 48
- E-mail Setup 51
- Send Setup menu 51
- Device Behavior menu 52
- Print Quality menu 55
- Troubleshooting menu 57
- Resets menu 59
- Service menu 59
- 1 USB connector 62
- 2 USB port (type B) 62
- Network configuration 63
- Set the subnet mask 64
- Set the default gateway 64
- Configure TCP/IPv6 parameters 65
- Disable AppleTalk 66
- Disable DLC/LLC 66
- 4 Media and trays 67
- General guidelines for media 68
- General media specifications 69
- Media considerations 70
- Transparencies 71
- Card stock and heavy media 72
- Select the correct fuser mode 73
- Select print media 75
- Supported media types 76
- Load media 78
- Customize tray 1 operation 80
- Load special media 82
- ENWW Load media 71 83
- Control print jobs 84
- Select output bins 85
- Print to the rear output bin 86
- 5 Device features 87
- Use the convenience stapler 88
- Load staples 89
- 4. Close the stapler door 90
- Use job storage features 91
- Use the private job feature 92
- Use the QuickCopy feature 93
- Use the stored job feature 94
- Create a stored print job 95
- Print a stored job 95
- Delete a stored job 95
- Create and use quick sets 98
- Use watermarks 99
- Resize documents 99
- Print a blank first page 100
- Use automatic duplex printing 102
- Print on both sides manually 102
- Use the Services tab 103
- Create and use presets 104
- Print a cover page 104
- Cancel a print job 107
- 96 Chapter 6 Print ENWW 108
- Use the Copy screen 110
- Set the default copy options 111
- Basic copy instructions 112
- Adjust the copy settings 113
- Copy two-sided documents 114
- Copy mixed-size originals 116
- Copy photos and books 118
- Cancel a copy job 120
- 8 Scan and send e-mail 121
- Configure e-mail settings 122
- Find gateways 123
- Use the Send E-mail screen 124
- Load documents 125
- Send documents 125
- Use the address book 127
- Scan to a folder 130
- Analog faxing 132
- Digital fax 133
- 122 Chapter 9 Fax ENWW 134
- Use information pages 136
- Configure e-mail alerts 138
- Use the embedded Web server 141
- Embedded Web server sections 142
- Use HP Web Jetadmin software 144
- Open the HP Printer Utility 145
- HP Printer Utility features 145
- Item Description 146
- Manage supplies 147
- HP fraud hotline and Web site 148
- Replace supplies and parts 149
- Clean the device 152
- Clean the scanner lid backing 153
- Clean the ADF 153
- 2. Open the ADF cover 154
- Clean the paper path 155
- Calibrate the scanner 156
- 11 Problem solving 157
- Problem-solving checklist 158
- Problem-solving flowchart 159
- Solve general device problems 162
- Control-panel message types 165
- Control-panel messages 166
- Common causes of jams 175
- Jam locations 176
- Jam recovery 177
- Clear jams 178
- Clear jams from the duplexer 184
- Solve repeated jams 185
- Clear stapler jams 187
- 5. Close the stapler door 189
- ENWW Clear stapler jams 177 189
- Solve print-quality problems 190
- Light print (partial page) 192
- Light print (entire page) 192
- Dropouts 193
- Gray background 194
- Toner smear 194
- Loose toner 195
- Repeating defects 195
- Repeating image 195
- Misformed characters 196
- Page skew 196
- Curl or wave 197
- Wrinkles or creases 197
- Vertical white lines 198
- Tire tracks 198
- White spots on black 198
- Scattered lines 199
- Blurred print 199
- Random image repetition 200
- Solve copy problems 202
- Media-handling problems 203
- Performance problems 205
- Solve fax problems 206
- Solve receiving problems 207
- Solve e-mail problems 209
- Solve Linux problems 213
- Solve PostScript problems 214
- A Supplies and accessories 215
- Order directly from HP 216
- Part numbers 217
- Stapler accessories 218
- Print media 218
- ENWW Part numbers 207 219
- B Service and support 221
- HP Customer Care 224
- HP Easy Printer Care software 225
- HP maintenance agreements 226
- Extended warranty 227
- C Specifications 229
- Physical specifications 230
- Electrical specifications 230
- Acoustic emissions 231
- Operating environment 231
- D Regulatory information 233
- FCC regulations 234
- Material restrictions 236
- European Union 237
- For more information 237
- Telecom statement 239
- Declaration of conformity 240
- Safety statements 241
- EMI statement (Taiwan) 242
- Laser statement for Finland 242
- Overview 244
- Install memory 245
- Check DIMM installation 249
- Enable memory for Windows 250
- Glossary 253
- 254 Index ENWW 266
- CB414-90911 268
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