Hp 2820 User Manual

HP Color LaserJet 2820/2830/2840User Guide

5 PrintingPrinting from Windows ...38To print

To send a fax from a third-party application, such asMicrosoft Word (all operating systems)1. Open a document in a third-party program.2. Click the Fi

Receiving faxesYou can receive faxes to the device or to your computer. In general, incoming faxes to thedevice are automatically answered. However, i

Sending a fax by dialing from a telephoneOccasionally, you might want to dial a fax number from a telephone that is connected to thesame line as the d

Changing the default light/dark (contrast) settingThe contrast affects the lightness and darkness of an outgoing fax as it is being sent.To change the

Changing the default resolution settingResolution, in dots per inch (dpi), affects the quality of faxed documents. It also affects thetransmission spe

Changing the default glass-size settingThis setting determines which paper size the flatbed scanner scans when you send a faxfrom the scanner. The fac

Selecting tone-dialing or pulse-dialing modeUse this procedure to set the device to tone-dialing or pulse-dialing mode. The factory-setdefault is Tone

Changing the redial settingsIf the device was unable to send a fax because the receiving fax machine did not answer orwas busy, the device attempts to

Receiving faxes to your computerTo receive faxes to your computer, you must turn on the receive-to-PC setting in thesoftware (see the device software

Setting the answer modeDepending on your situation, you can set the device answer mode to Automatic or Manual.The factory-set default is Automatic.● A

To reduce or enlarge copies for the current job ...67To change the default copy size ...

Changing ring patterns for call answeringRing-pattern or distinctive-ring service is available through some local telephone companies.The service allo

Changing the rings-to-answer settingWhen the answer mode is set to Automatic, the device rings-to-answer setting determinesthe number of times the tel

Changing autoreduction settings for incoming faxesIf the fit-to-page option is turned on, the device automatically reduces long faxes up to 75percent

Blocking or unblocking fax numbersIf you do not want to receive faxes from specific people or businesses, you can block asmany as 30 fax numbers by us

About speed-dial entries, one-touch keys, and group-dial entriesYou can store frequently dialed fax numbers or groups of fax numbers as one-touch keys

To delete speed-dial entries and one-touch keys1. On the device control panel, press MENU.2. Use the < or the > button to select Fax setup, and

NoteSpeed-dial entries, one-touch keys, and group-dial entries are more easily programmed fromthe software. For instructions about programming speed-d

To delete an individual from a group-dial entry1. On the device control panel, press MENU.2. Use the < or the > button to select Fax setup, and

Using dialing charactersWhen using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or gro

Inserting a dial prefixA dial prefix is a number or group of numbers that are automatically added to the beginningof every fax number you enter at the

To set the answer mode ...93Changing ring patterns for

Sending a delayed faxYou can schedule a fax to be sent automatically at a future time to one or more people.When you complete this procedure, the devi

Changing the detect-dial-tone settingNormally, the device begins dialing a fax number immediately. If you are using the device onthe same line as your

Using billing codesIf the billing codes feature has been turned on, the user will be asked to enter a billing codefor each fax. The billing number is

Reprinting a faxIf you want to reprint a fax because the print cartridge was empty or if the fax was printed onthe wrong type of media, you can try to

Deleting faxes from memoryUse this procedure only if you are concerned that someone else has access to your deviceand might try to reprint faxes from

Using fax forwardingYou can set your device to forward incoming faxes to another fax number. When the faxarrives at your device, it is stored in the m

Making an extension telephone available to receive faxesWith this setting turned on, you can alert the device to pick up the incoming fax call bypress

Using fax pollingIf someone else has set up a fax to be polled, you can request that the fax be sent to yourdevice. (This is known as polling another

Changing the silence-detect modeThis setting controls whether or not you can receive faxes from older-model fax machinesthat do not emit a fax signal

Creating stamp-received faxesThe device prints the sender identification information at the top of each received fax. Youcan also choose to have your

Scanning from the device and HP Director (Macintosh) ...123Scanning to e-mail ...

Setting the fax-error-correction modeUsually, the device monitors the signals on the telephone line while it is sending or receivinga fax. If the devi

Changing the V.34 settingThe V.34 setting is the modem protocol that the device uses to send faxes. It is theworldwide standard for full-duplex modems

116 Chapter 8 Fax ENWW

9ScanUse the following instructions to perform scanning tasks:●Understanding scanning methods●Scanning from the device control panel (Windows)●Canceli

Understanding scanning methodsYou can scan an item in the following ways.● Scan from the device: Start scanning directly from the device by using the

Scanning from the device control panel (Windows)NoteMacintosh users: For information about starting a scan from the device control panel, seeScanning

NoteTo use this feature in Windows, a folder must be set up in the Scan to tab prior to use. SeeProgramming the device Scan to button.1. Load the orig

Canceling a scan jobTo cancel a scan job, use one of the following procedures.● On the device control panel, press CANCEL.● Click the Cancel button in

Scanning by using HP Director (Windows)Use the HP Director software program to scan a document or photo.To view HP Director● Double-click the HP Direc

Scanning from the device and HP Director (Macintosh)The procedures described in this section are for Macintosh OS 10.2 and 10.3. Proceduresfor Macinto

Create a new group list ...160Change settings, such as

Scanning to a file1. Load the originals that are to be scanned face-up in the automatic document feeder(ADF) input tray. Adjust the media guides to ho

Using page-by-page scanningNoteFor best results, load originals in the automatic document feeder (ADF) input tray, not theflatbed scanner.1. Load the

Scanning by using TWAIN-compliant and WIA-compliant softwareThe device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. Thedevice w

Scanning a photo or a bookUse the following procedures to scan a photo or a book.Scanning a photo 1. Place the photo on the flatbed scanner with the p

3. Gently press down on the lid to press the book to the flatbed scanner surface.4. You are now ready to scan the book by using one of the scanning me

Scanning by using optical character recognition (OCR) softwareYou can use third-party OCR software to import scanned text into your preferred word-pro

Scanner resolution and colorIf you are printing a scanned image, and the quality is not what you expected, you mighthave selected a resolution or colo

Intended use Recommended resolution Recommended color settingsDisplay on screen 75 ppi ● Black and White for text● Grayscale for graphics andphotos● C

132 Chapter 9 Scan ENWW

10PhotoNoteThis section applies only to the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier.Use the following instructions to perform

Changing the automatic document feeder (ADF) pickup roller assembly ...197To change the ADF pickup roller assembly ...

Inserting a memory cardThe HP Color LaserJet 2840 all-in-one can read the following memory-card types:● CompactFlash● Memory Stick and Memory Stick PR

Changing default settingsThe HP Color LaserJet 2840 all-in-one comes with default settings that were set at thefactory. You can change the default set

Changing job settings1. Insert the memory card into the device.2. Press PHOTO.3. Use the < or the > button to select Print photos.4. Use the <

Printing photos directly from the memory cardTo print photos directly from the memory card, complete the following steps:1. Insert the memory card int

Printing photos from a proof sheetThis feature allows you to print photos from a proof sheet that allows you to preview yourimages before printing the

Printing an index1. Insert the memory card into the device. See Inserting a memory card.2. Press PHOTO.3. Use the < or the > button to select In

140 Chapter 10 Photo ENWW

11How do I?Use this section to perform basic tasks with the HP Color LaserJet 2820/2830/2840 all-in-one.●Print: How do I?●Network: How do I?●Photo: Ho

Print: How do I?Use this section to answer printing questions.142 Chapter 11 How do I? ENWW

Print on special media, such as glossy or photo paperYou can print on special media such as transparencies, labels, heavy paper, glossy paper,photo pa

Fax reports ...268HP Toolbox ...

Print on both sides of the paperTo manually print on both sides of the paper, you must send the paper through the devicetwice. You can print by using

NoteDo not use envelopes with windows or clasps, and do not use envelopes that are wrinkled,nicked, curled, or otherwise damaged.To print on custom me

Print color documents from my computer in black and whiteonlyFor users of Windows 2000 and Windows XP 32-bit operating systems, two HP ColorLaserJet 2

Network: How do I?Use this section to answer network questions.Set up the device and use it on the networkHewlett-Packard recommends that you use the

To configure a direct-connected shared device (client server printing)In this configuration, the device is connected to a computer through a USB cable

Set my network passwordUse HP Toolbox to set a network password.1. Open HP Toolbox and click Device Settings.2. Click the Network Settings tab.NoteIf

Photo: How do I?Use this section to answer photo and memory card questions.Print a particular photo from a memory cardTo print a particular photo dire

Use a proof sheetThis feature allows you to print photos from a proof sheet that allows you to preview yourimages before printing them. A proof sheet

Copy: How do I?Use this section to answer copying questions.Change the copy settings, such as number of copies, inHP ToolboxNoteThe changes that you m

Fax: How do I?Use this section to answer fax questions.Send a fax from the device1. Dial the fax number by using one of the following methods:Use the

1Device basicsThis section provides information about the following topics:●Quick access to device information●Device configurations●Device features●D

To change default fax send settings1. Open HP Toolbox and click Device Settings.2. Click the Fax Settings tab, and then click Send Settings.3. On the

To create a cover page template1. On the Windows taskbar, click Start, click Programs (or All Programs in Windows XP),and then click HP.2. Click HP La

To send a fax from HP Toolbox1. Open HP Toolbox and click the Fax tab.2. Click Send Fax. The HP LaserJet Send Fax software opens.3. Enter the recipien

Set up speed dialsThe first several entries in the Fax Phone Book are reserved for speed-dial settings. Thenumber of speed dials that are listed is de

View and print previously received faxes1. Open HP Toolbox and click the Fax tab.2. Click Fax Receive Log.The Fax Receive Log page appears. This page

To delete a contact1. Open HP Toolbox and click the Fax tab.2. Click Fax Phone Book.3. Select the check box next to the phone book entry that you want

Create a new group list1. Open HP Toolbox and click the Fax tab.2. Click Fax Phone Book.3. Click New Group. The Fax Phone Book - Create a New Group pa

For more information about optimizing faxes using the device control panel, see Fax.The following options found on the Fax tab, Send Settings page cha

Scan: How do I?Use this section to answer scanning questions.Scan from the device control panel1. Load the originals that are to be scanned in the aut

Send a scan to an e-mail messageNoteYou must have at least one e-mail address set up in HP Toolbox for this feature to work. Formore information, see

Quick access to device informationUser guide links● Device parts●Control panel●TroubleshootingWhere to look for more informationSeveral references are

To add a folder1. Open HP Toolbox and click the Scan to tab.2. On the Scan to E-mail or a Folder page, verify that Turn on Scan to E-mail or aFolder i

Other: How do I?Use this section to answer other questions about the device.Receive toner warnings from the device at my computerUse HP Toolbox to set

NoteThis method is more thorough than the method of using the cleaning page from the devicecontrol panel.1. Open HP Toolbox and click the Troubleshoot

2. Open the top cover.3. Make sure that the correct print-cartridge slot is in the access position.● If the correct print-cartridge slot is not in the

6. Squeeze the blue release levers on the print cartridge, holding it with the roller facingyou. Lower the cartridge straight down into the carousel u

4. Lift the imaging drum straight up to remove it from the device.5. Remove the new imaging drum from its packaging.6. Place the imaging drum on a fir

10. Lower the imaging drum into the printer, and then press it firmlyinto place.11. Close the top cover and the scanner assembly.Clear jamsOccasionall

3. Open the top cover, and then remove the image drum and set it aside.4. With both hands, grasp the side of the media that is most visible (this incl

2. On the back of the device, open the rear-output door, and then push down the fuserlevers.Releasing the fuser levers relieves tension on the device

3. Grasp the fuser handles and pull them to remove the fuser from the device.CAUTIONThe parts on the internal surface of the fuser are very hot. To av

A Web-based (HTML) user guide is also available. Go to http://www.hp.com/support/clj2800series. After connecting, select Manuals.Online Help—Contains

4. Lifting the green lever, rotate the pick mechanism until it stays open.5. Open the ADF lid and gently loosen the media by using both hands.6. When

10. Close the ADF lid.Order new suppliesYou can order supplies by using HP Toolbox. To order supplies, complete the following steps.1. Open HP Toolbox

176 Chapter 11 How do I? ENWW

12Managing the device andmaintenanceThis device comes with several software tools that help you monitor the device, troubleshootproblems, and maintain

Information pagesInformation pages reside within the device memory. These pages help you to diagnose andsolve problems with the device.NoteIf the prin

3. Use the < or the > button to select Config report, and then press ENTER.1. Product Information. This section contains basic information about

3. Use the < or the > button to select Supplies Status, and then press ENTER.NoteSupplies information is also available through the HP Toolbox.1

HP ToolboxHP Toolbox is a Web application that you can use for the following tasks:● Check the device status.● Configure the device settings.● View tr

Status tabThe Status tab contains links to the following main pages:● Device Status. View device status information. This page indicates device condit

NoteThe HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has a SCAN TO EMAILbutton that you can also set up with this tab.The Scan to t

Device configurationsThe device is available in the following configurations.HP Color LaserJet 2820 all-in-oneThe HP Color LaserJet 2820 all-in-one pr

Device Settings pagesWhen you click the Device Settings button, HP Toolbox displays the device settingsavailable for your device. The Device Settings

Fax Settings tabThe Fax Settings tab contains links to the following main pages:● General. Change such basic fax settings as the fax header and error

Macintosh Configure Device (Mac OS 10.2 and 10.3)Macintosh Configure Device is a Web application that you can use for the following tasks:● Check the

Embedded Web serverThis device is equipped with an embedded Web server, which allows access to informationabout device and network activities. A Web s

Fax logs and reportsUse the following instructions to print fax logs and reports:Printing the fax activity logThe fax activity log provides a chronolo

To print a fax call report1. On the device control panel, press MENU.2. Use the < or the > button to select Reports, and then press ENTER.3. Use

Including the first page of each fax on the fax call reportIf this option is turned on and the page image still exists in the device memory, the fax c

To print the block-fax list1. On the device control panel, press MENU.2. Use the < or the > button to select Reports, and then press ENTER.3. Us

Cleaning the deviceThe section contains information about cleaning the device.To clean the exteriorUse a soft, damp, lint-free cloth to wipe dust, smu

2. Clean the white document lid backing by using a soft cloth or sponge that has beenmoistened with a mild soap and warm water. Also, clean the scanne

HP Color LaserJet 2840 all-in-oneThe HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier has the same features asthe HP Color LaserJet 283

To clean the paper path from HP ToolboxUse HP Toolbox to clean the paper path. This is the recommended cleaning method. If youdo not have access to HP

Changing the automatic document feeder (ADF)If the ADF is damaged or not working, you can replace it. For information about orderingsupplies, see Acce

5. Insert the hinges on the new ADF so that they are slightly tilted forward, and then pushstraight down into the device.6. Insert the connector by pu

Changing the automatic document feeder (ADF) pickup rollerassemblyTo change the ADF pickup roller assemblyIf your automatic document feeder (ADF) has

5. Lower the green lever with the flat green part fitting in between the rollers. Press downon the green lever until you hear a snap.6. To check for p

Cleaning the automatic document feeder (ADF) pickup rollerassemblyTo clean the ADF pickup roller assemblyIf your automatic document feeder (ADF) has t

6. Lower the green lever with the flat green part fitting in between the rollers. Press downon the green lever until you hear a snap.7. To check for p

13Managing suppliesThis chapter contains information about these maintenance topics:●Checking status and ordering supplies●Storing supplies●Replacing

Checking status and ordering suppliesYou can check the supplies status by using the printer control panel, printing a SuppliesStatus page, or viewing

Storing suppliesFollow these guidelines for storing print cartridges and the imaging drum:● Do not remove the print cartridge or imaging drum from its

Device featuresFeature HP Color LaserJet 2820/2830/2840 all-in-oneColor printing ● Provides laser printing in full color by usingthe four process colo

Replacing and recycling suppliesTo install a new HP print cartridge or imaging drum, follow the instructions that are includedin the box that contains

HP policy on non-HP suppliesHewlett-Packard Company cannot recommend the use of non-HP supplies, either new orremanufactured. Because they are not HP

HP fraud hotlineCall the HP fraud hotline if the device or HP Toolbox indicates that the print cartridge orimaging drum is not an HP print cartridge a

Changing a print cartridgeTo replace a print cartridge1. Push the scanner-release button to open the scanner assembly.2. Open the top cover.3. Make su

5. Remove the new print cartridge from its packaging, remove the orange cover from theprint cartridge, and then pull the orange tab straight out to re

Changing the imaging drumTo change the imaging drum1. Push the scanner-release button to open the scanner assembly.2. Open the top cover.3. Grasp the

6. Place the imaging drum on a firm surface, and then pull the orange rings to remove theshipping pins.7. Remove the orange shipping lock on each end

14TroubleshootingThis troubleshooting information is organized to help you resolve printing problems. Choosethe general topic or type of problem from

Support strategyThis device has a one-year limited warranty. Warranty service and support options mightvary depending on your country/region. Please r

Troubleshooting processUse the troubleshooting checklist to solve issues with the device.Troubleshooting checklistFollow the steps below when trying t

Feature HP Color LaserJet 2820/2830/2840 all-in-oneNetworking ● TCP/IP● LPD● 9100Memory card slot (HP Color LaserJet 2840 all-in-one only)The device c

StepnumberVerification step Possible problems Solutions2 Does Ready appear inthe device control panel?The control panel shouldfunction without errorme

StepnumberVerification step Possible problems Solutions5 Does the device send afax?(HP Color LaserJet2830/2840 all-in-onemodels only)Connect the telep

StepnumberVerification step Possible problems Solutions8 Does the device scan tothe computer?Initiate a scan from thebasic desktop software atyour com

Control panel messagesThe majority of the control-panel messages are intended to guide the user through typicaloperation. The control-panel messages i

Control panel message Description Recommended actionCanceled send. Clear document The CANCEL button was pressed tocancel the current job while pages w

Control panel message Description Recommended actionFax is busy Canceled send The fax line to which you were sending afax was busy. The device has can

Control panel message Description Recommended actionFax memory full Canceling send During the fax job, the memory filled. Allpages of the fax have to

Control panel message Description Recommended actionFax Send error An error occurred while trying to send afax.Try resending the fax.Try faxing to ano

Control panel message Description Recommended actionMemory is low. Press [Enter] The device memory has been almostcompletely filled.Allow the device t

Control panel message Description Recommended actionNo fax answer. Canceled send Attempts to redial a fax number failed, orthe “Redial-no answer” opti

Feature HP Color LaserJet 2820/2830/2840 all-in-oneAccessibility● Online user guide that is compatible withtext screen-readers.● Print cartridges and

Control panel message Description Recommended actionPhoto Job Pending Second photo job was started prior tocompletion of first job.No action required.

Control panel message Description Recommended actionUnsupported Memory Card The memory card that you have insertedis not a type that is supported.Inse

Control panel message Description Recommended action52 Scanner Error The device has experienced an internalhardware error.Turn off the power by using

Control panel message Description Recommended actionEngine error The device has experienced an engineerror.Press ENTER to clear the message.Turn off t

Clearing jamsThis section contains instructions for clearing jams from the device.Media jams occur in the deviceOccasionally, paper or other print med

Loose toner might remain in the device after a jam. This problem typically resolves itself aftera few sheets have been printed.To clear a media jam in

5. When you have removed the jammed media, replace the image drum, and close the topcover and the scanner assembly.6. Return the fuser levers to their

If the jam is too far into the device to remove, you might have to remove the fuser. To do so,complete the following steps.1. Turn off the device, and

To clear a media jam from the automatic document feeder (ADF)1. Open the ADF cover.NoteVerify that any shipping tape inside the ADF has been removed.2

6. When the media is free, gently pull it out in the direction shown.7. Close the lid to the flatbed scanner.8. Lower the green lever.9. Reinstall the

Device partsBefore using the device, familiarize yourself with the parts of the device.Front view1 power switch2 top (face-down) output bin3 control p

Print problemsPrint quality problemsOccasionally, you might encounter problems with print quality. The information in thefollowing sections helps you

Identifying and correcting print defectsUse the checklist and print-quality issues charts in this section to solve print-quality problems.Print-qualit

Problem Cause SolutionPrint is light or faded.The media might not meetHP specifications.Use media that meetsHP specifications. See Mediaspecifications

Problem Cause SolutionDropouts appear. A single sheet of print mediamight be defective.Try reprinting the job.The moisture content of thepaper is unev

Problem Cause SolutionToner smears appear on themedia.The media might not meetHP specifications.Use media that meetsHP specifications. See Mediaspecif

Problem Cause SolutionThe toner smears easily whentouched.The device is not set to print onthe type of media on which youwant to print.In the printer

Problem Cause SolutionThe printed page containsmisformed characters.The media might not meetHP specifications.Use a different paper, such ashigh-quali

Problem Cause SolutionThe printed page containswrinkles or creases.The media might be loadedincorrectly.Turn over the stack of paper inthe input tray,

Problem Cause SolutionOnly black is printing when thedocument should be printing incolor.Color mode is not selected inyour program or printer driver.S

Problem Cause SolutionThe colors on the printed pagedo not match the colors as theyappear on the screen.The colors on your computermonitor might diffe

Interface portsThe device has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-SpeedUSB 2.0 port. The HP Color LaserJet 2830/2840 all

● Do not use raised or embossed letterhead.● The device uses heat and pressure to fuse toner to the paper. Make sure that anycolored paper or preprint

Problem Cause SolutionMore than one sheet feeds atone time.The media tray might beoverloaded.Remove some of the mediafrom the tray. See Loading trays.

Problem Cause SolutionPages did not print.The device might not be pullingmedia correctly.See Media-handling problems.The media is jamming in thedevice

Scan problemsThis section helps you identify and resolve scanning problems.Solving scanned image problemsUse the table below to solve image-scan issue

Problem Cause SolutionPart of the image did not scan. The original might have beenloaded incorrectly.Use the media guides whenyou load the originals i

Problem Cause SolutionThe scan takes too longThe resolution or color level isset too high.Change the resolution andcolor level settings to thecorrect

Solving scan-quality problemsProblem Cause SolutionBlank pagesThe original might have beenloaded upside down.In the automatic documentfeeder (ADF), pu

Copy problemsThis section helps you identify and resolve copying problems.Preventing problemsThe following are a few simple steps you can take to impr

Problem Cause SolutionVertical white or faded stripesappear on the copy.The media might not meetHP specifications.Use media that meetsHP specification

Problem Cause SolutionDropouts, jamming, or curl The paper has been storedincorrectly.Store paper flat in its moisture-proof wrapping.The paper has va

Control panelUse the following illustrations to identify the device control-panel components for your device.HP Color LaserJet 2820 all-in-one printer

Problem Cause SolutionDevice does not pull mediafrom the media input tray.The device might be in manualfeed mode.● If Manual feed appears onthe device

Problem Cause SolutionCopies are blank. The sealing tape might nothave been removed from theprint cartridges.Remove the print cartridgesfrom the devic

Fax problemsThis section helps you identify and resolve fax problems.Problems receiving faxesUse the table in this section to solve problems that migh

Problem Cause SolutionIncoming fax calls are notbeing answered by the device.The answer mode might be setto Manual.If the answer mode is set toManual,

Problem Cause SolutionIncoming fax calls are notbeing answered by the device.A voice-messaging servicemight be interfering with thedevice as it attemp

Problem Cause SolutionReceived faxes are too light orare printing only on half of thepage.The device ran out of tonerwhile printing a fax.The device s

Problem Cause SolutionFaxes stop during sending. The fax machine to which youare sending might bemalfunctioning.Try sending to another faxmachine.Your

Problem Cause SolutionFaxes that you send are notarriving at the receiving faxmachine.The receiving fax machinemight be off or might have anerror cond

Problem Cause SolutionPrint is skewed. The media input tray might beoverloaded.Remove some of the mediafrom the input tray.The media guides might bein

Performance problemsProblem Cause SolutionFaxes are transmitting or beingreceived very slowly.The fax might be very complex,such as one with many grap

12 Chapter 1 Device basics ENWW

Memory card problemsThis section helps you identify and resolve memory card-related problems.NoteFor help with control-panel error messages while prin

Problem Cause SolutionThe proof sheet will not print. The memory card might havebeen removed before thedevice could print the page.Reinsert the card a

Problem Cause SolutionThe wrong photo printed. An incorrect memory cardmight be inserted.Verify that the correct memorycard is inserted. See Inserting

Problem Cause SolutionScanner did not read proofsheet.The device is using non-HPsupplies. This feature has beenoptimized and tested for usewith Genuin

Troubleshooting toolsThe section describes the tools that can help you solve problems with your device.Device pages and reportsThis section describes

Fax activity logThe fax activity log provides a chronological history of the last 40 faxes that were received,sent, or deleted, and any errors that oc

To print a billing-code report1. On the device control panel, press MENU.2. Use the < or the > button to select Reports, and then press ENTER.3.

CAUTIONThis procedure clears fax numbers and names that are associated with one-touch keys andspeed-dial codes, and deletes any pages that are stored

● Identification is the phone number to which a fax is sent.● Result explains the status of the fax:● “OK” means that the fax was successful.● “Pendin

AAccessories and orderinginformationThe following list of accessories was current at the time of printing. Ordering information andavailability of the

2SoftwareThis section provides information about the following topics:●Printer drivers●Uninstalling the printing softwareENWW 13

SuppliesProduct name Description Part numberBlack print cartridgeLife of 5,000 pages at 5percent coverage.Q3960ACyan print cartridge Life of 4,000 pag

MemoryProduct name Description Part numberMemory upgrades (DIMMs) The standard 96 MB ofmemory in the device can beexpanded to up to 224 MBusing the ad

Cable and interface accessoriesProduct name Description Part numberUSB cable 2-meter standard USB-compatible device connectorC6518A276 Appendix A Acce

Paper-handling accessoriesProduct name Description Part numberOptional tray 2250-sheet input tray forstandard sizes. Only one 250-sheet tray can be in

Paper and other print mediaNoteInkjet paper is not recommended for this device.Product name Description Part numberHP LaserJet paper Premium HP-brand

User-replaceable partsProduct name Description Part numberFuserReplace when print-qualityissues remain after you havecleaned the engine and tried allt

Supplementary documentationA printed copy of this user guide is available in the following languages.User guidesLanguage Part numberEnglish Q3948-9090

BService and supportHewlett-Packard limited warranty statementHP PRODUCTHP Color LaserJet 2820/2830/2840 all-in-oneDURATION OF LIMITED WARRANTYOne yea

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE

Print Cartridge and Imaging Drum Limited Warranty StatementThis HP product is warranted to be free from defects in materials and workmanship.This warr

HP Color LaserJet 2820/2830/2840 all-in-oneUser Guide

Printer driversSoftware and supported operating systemsFor easy device setup and access to the full range of device features, HP stronglyrecommends th

Color LaserJet Image Fuser Kit and Image Transfer Kit LimitedWarranty StatementThis HP product is warranted to be free from defects in materials and w

Availability of support and serviceAround the world, HP provides a variety of service and support options for purchase.Availability of these programs

286 Appendix B Service and support ENWW

CDevice specificationsPhysical specificationsProduct Height Depth Width WeightHP ColorLaserJet 2820 all-in-one andHP ColorLaserJet 2830 all-in-one523

Item 110-volt models 220-volt modelsDuring standby 20 W (average) 20 W (average)Off mode 0 W (average) 0 W (average)Heat outputIdle 64 BTU/hr 64 BTU/h

DRegulatory informationIntroductionThis section contains the following regulatory information:●Telephone Consumer Protection Act (United States)●IC CS

Telephone Consumer Protection Act (United States)The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use acomputer or ot

IC CS-03 requirementsNotice: The Industry Canada label identifies certified equipment. This certification meansthe equipment meets certain telecommuni

EU statement for telecom operationThis product is intended to be connected to the analog Public Switched TelecommunicationNetworks (PSTN) of European

New Zealand telecom statementsThe grant of a Telepermit for any item of terminal equipment indicates only that Telecom hasaccepted that the item compl

Feature Windows2000, XP1Windows98 SE, MEWindowsNTMacintoshOS 9.2.2MacintoshOS 10.2, 10.3UNIX®,LinuxOS/2Fax software- HP ColorLaserJet2830/2840 all-in-

Environmental Product Stewardship programOzone productionThis product generates no appreciable ozone gas (O3).Energy consumptionThis product qualifies

For a more environmentally responsible return of used cartridges and supplies, HPencourages the use of bulk returns. Simply bundle two or more cartrid

Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd.Taiwan296 Appendix D Regulatory information ENWW

Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard CompanyManufactu

Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard CompanyManufactu

Country-/region-specific safety statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdminis

Finnish laser statementLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP Color LaserJet 2820/2830/2840 -laserkirjoitin on käyttäjän kannalta

GlossaryADFAutomatic document feeder. The ADF is used to automatically feed originalsinto the device for copying, scanning, or faxing.all-in-oneA desi

e-mail (electronic mail)An abbreviation for electronic mail. Software that can be used toelectronically transmit items over a communications network.f

optical character recognition (OCR) softwareOCR software converts an electronic image of text, such as a scanneddocument, into a form that word proces

Gain access to advanced device features through the printer driver (or the Print dialog boxfor Macintosh operating systems). To open a Windows print d

USBUniversal serial bus (USB) is a standard that was developed by the USBImplementers Forum, Inc., to connect computers and peripherals. USB isdesigne

IndexSymbols/Numerics250-sheet tray. See tray 24-Color option 59600 dpi print-quality setting 234Aaccessibility features 8accessoriesinstallation guid

capacityoutput bins 44trays 23cardstockprinting on 44specifications 23, 47cartridgesfeatures 4HP fraud hotline 206non-HP 205part numbers 274recycling

DIMMsConfiguration page 179door, locating 9expansion slots 4part numbers 275distinctive-ring settings 94documentation 2, 280Documentation tab, HP Tool

ring patterns 94rings-to-answer 95sending from a telephone 86sending from software 83sending to multiple recipients 78sending to one recipient 77silen

input traysConfiguration page 179feeding problems, troubleshooting 245included 4loading 28locating 9paper specifications 23part numbers 277selecting 4

output options 44preprinted forms 46selecting 22specifications 23transparencies 48tray selection 40troubleshooting 243wrinkled 241memoryConfiguration

paper input traysConfiguration page 179feeding problems, troubleshooting 245included 4loading 28locating 9paper specifications 23part numbers 277selec

photos, from a proof sheet 138photos, from the memory card 137photos, index of 139troubleshooting 245, 246Windows 38problem solving. See troubleshooti

from device control panel (Macintosh) 123from device control panel (Windows) 119grayscale 131HP Director (Windows) 122loading originals on flatbed sca

Select a printer driver based on the way you use the device.● Use the PCL 6 printer driver to take full advantage of the device features.● Use the Pos

replacing 207specifications 287status page 179status, checking 202status, viewing with HP Toolbox 182storing 203supportInstant Support Professional Ed

receiving faxes 256repetitive defects 241scan quality 247, 249sending faxes 259skewed pages 240, 244speed, faxing 263text 240toner scatter 241toner sm

316 Index ENWW

© 2004 Hewlett-Packard Development Company, L.P.www.hp.com*Q3948-90901**Q3948-90901*Q3948-90901

NoteFor Macintosh computers, HP Toolbox is not supported.Embedded Web server (EWS)The EWS is a Web-based interface that provides simple access to devi

This is the recommended installation option. Select this option to install the software neededto print and scan from your computer, plus the following

Uninstalling the printing softwareUninstall software by using the following directions for your operating system.Using Add or Remove Programs to unins

3Media specificationsThis section contains information about specifications for the quality of media, guidelines formedia usage, and guidelines for me

General guidelinesSome media might meet all of the guidelines in this manual and still not produce satisfactoryresults. This problem might be the resu

Supported media weights and sizesFor optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verifythat the paper is of good qu

Copyright and License© 2004 Copyright Hewlett-PackardDevelopment Company, LPReproduction, adaptation, or translationwithout prior written permission i

Optional tray 2 specificationsMediaDimensions1WeightCapacity2Letter 216 by 279 mm (8.5 by 11inches)60 to 105 g/m2 (16 to 28 lb) 250 sheets of 75 g/m2

Printing and storage environmentIdeally, the printing and media-storage environment should be at or near room temperature,and not too dry or too humid

26 Chapter 3 Media specifications ENWW

4Using the deviceThis section provides information about using the HP Color LaserJet 2820/2830/2840 all-in-one.●Loading trays●Using the device control

Loading traysLoad special print media, such as envelopes, labels, and transparencies, in tray 1 only.NoteBecause tray 2 is not included for all models

5. Slide the media-width guides inward until they lightly touch the print media stack on bothsides without bending it. Make sure that the print media

3. Extend the paper-length adjustment control at the rear of the tray until the arrow on themarkings on the tray points to the size that you are loadi

To load originals into the automatic document feeder (ADF)NoteThe ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media.The minimum size for media

Using the device control panelYou can configure settings at the device control panel.Changing the device control-panel display languageUse this proced

Changing the default paper tray configurationThe default tray configurations (size and type) are set to Any, which means that any typeand any size of

Trademark CreditsAdobe Photoshop® and PostScript aretrademarks of Adobe Systems Incorporated.Corel® is a trademark or registeredtrademark of Corel Cor

To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. Thealarm duration length is either one o

To change the device control panel key-press volumeThe key-press volume controls the sound that is made when a device control-panel button ispressed.1

36 Chapter 4 Using the device ENWW

5PrintingThis section provides information about common printing tasks.●Printing from Windows●Printing from the Macintosh OS●Printer drivers●Maximizin

Printing from WindowsTo print from Windows1. Make sure that print media is loaded in the printer.2. At your computer, open a document.3. On the File m

Printing from the Macintosh OSTo print from the Macintosh OS1. Make sure that paper is loaded in the printer.2. On the File menu, click Page Setup.3.

Printer driversUsing the PCL printer-driver Help (Windows only)When you are in the printer driver, you can use its Help, which is separate from the He

Printing in grayscaleIf you have a document that you created in color, it will automatically print in color. Or, youcan set the printer to print a col

NoteIf you are using Windows 2000, you must have Administrator privileges to save Quick Sets.● Windows: Create Quick Sets from most printer-driver tab

Maximizing print speed for letter-size paperThe printer can print at 20 ppm in black on letter-size paper. When printing letter-size pagesfrom tray 2,

Selecting an output locationThe printer comes with the top output bin and a rear output door for printing to a straight-through paper path. Print jobs

Setting a custom paper sizeUse the Custom Paper feature to set up the printer to print to sizes other than standard ones.● Windows: Try to set this se

Printing on special mediaUse these guidelines when printing on special types of media.NoteUse the rear output door (straight-through paper path) when

● When duplex printing on the HP Color LaserJet 2820/2830/2840 all-in-one, loadpreprinted forms and letterhead into tray 2 first side up, top edge tow

HP LaserJet Tough paperWhen printing on HP LaserJet Tough paper, use the following guidelines:● Handle HP LaserJet Tough paper using the edges. Oils f

Printing on different paper for the first pagePrinting on different paper for the first page is useful if, for example, you are printing a letterthat

Printing on both sides (duplexing manually)To print on both sides of the paper, you have to return to the printer and reinsert the papermanually after

Printing bookletsNotePrinting booklets is not supported for Macintosh.You can print booklets on letter, legal, or A4 print media.To print booklets1. L

8. Place the pages from side one in the input tray again. Side one should be facing downwith the top edge feeding into the device first.9. Click OK (o

Canceling a print jobIf your print job is currently printing, you can cancel it by pressing CANCEL on the devicecontrol panel.CAUTIONPressing CANCEL c

Service and supportWeb servicesFor 24-hour access to information by using a modem or Internet connectionWorld Wide Web: Updated HP device software, pr

54 Chapter 5 Printing ENWW

6Printing with colorThis chapter describes how the device provides great color printing. This chapter alsodescribes ways to produce the best possible

Changing the color settingsWhen you are printing in color, the printer driver is automatically set to the optimal colorsettings. However, you can manu

Using colorThis device offers great color as soon as you set it up. It provides a combination of automaticcolor features to generate excellent color r

Managing color optionsSetting color options to Automatic typically produces the best possible print quality for colordocuments. However, in some situa

Halftone optionsHalftoning is the method by which the device mixes the four primary colors (cyan, magenta,yellow, and black) in varying proportions to

Matching colorsThe process of matching device output color to your computer screen is quite complexbecause printers and computer monitors use differen

7CopyUse these instructions to perform copying tasks with the device:●Starting a copy job●Canceling a copy job●Adjusting the copy quality●Adjusting th

Starting a copy jobTo make copies with the device, use the following instructions.1. Load your original document onto the flatbed scanner face-down (o

Canceling a copy jobTo cancel a copy job, press CANCEL on the device control panel. If more than one process isrunning, pressing CANCEL clears the pro

HP service informationTo locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (UnitedStates) or 800-387-3867 (Canada). Or, g

Adjusting the copy qualityThe factory-set default for copy quality is Text. This setting is the best for items that containmostly text.When making a c

Adjusting the lighter/darker (contrast) settingThe lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use thefollowing p

Reducing or enlarging copiesThe device can reduce copies to as little as 25% of the original or enlarge copies to as muchas 400% of the original. It c

To reduce or enlarge copies for the current jobTo reduce or enlarge copies for the current job only, use the following instructions.1. On the device c

To change the default copy sizeNoteThe default copy size is the size to which copies are normally reduced or enlarged. If youkeep the factory default

Changing the copy-collation settingYou can set the device to automatically collate multiple copies into sets. For example, if youare making two copies

Changing the number of copiesYou can choose to have the default number of copies be any number from 1 to 99.To change the number of copies for the cur

Copying photos, two-sided originals, or booksTo copy a photo NotePhotos should be copied from the flatbed scanner, not from the automatic document fee

5. Collate the odd- and even-numbered printed copies.To copy a book1. Lift the lid and place the book on the flatbed scanner with the page that you wa

8FaxUse the following instructions to perform fax tasks:●Specifying the fax settings●Sending faxes●Using manual dial●Redialing manually●Canceling a fa

Table of contents1 Device basicsQuick access to device information ...

●Changing the silence-detect mode●Creating stamp-received faxes●Setting the fax-error-correction mode●Changing the V.34 settingNoteMany of the functio

Specifying the fax settingsBefore you can begin using the device fax features, you must complete the following tasks:● Setting the time and date● Sett

To set the time and dateTo set or change the time and date, use the following steps. If you need help entering anyinformation, see To enter text from

Sending faxesThis section describes how to fax a document.To adjust the resolution for the current fax job1. On the device control panel, press RESOLU

To send a fax to multiple recipients You can send a fax to several fax numbers at once. If you want to send a fax to a group offax numbers that you ha

To send a fax to a group manually (ad hoc faxing)Use the following instructions to send a fax to a group of recipients that has not beenassigned a gro

Using manual dialUsually, the device dials after you press START FAX. At times, however, you might want thedevice to dial each number as you press it.

Redialing manuallyIf you want to send another document to the last fax number that was dialed, use thefollowing procedure to redial manually. If you a

Canceling a fax jobUse these instructions to cancel a single fax that is currently dialing or a fax that is beingtransmitted or received.To cancel the

Sending faxes by using the softwareThis section contains basic instructions for sending faxes by using the software that camewith the device. All othe