HP PHOTOSMART C4380 User Manual

HP Photosmart C4380 All-in-One seriesWindows Help

Label Icon Name and Description5 Cancel button: Stops a task (such as scanning or copying) orresets settings (such as Quality and Copies).6 Scan butto

To replace the print cartridges1. Make sure the HP All-in-One is on.CAUTION: If the HP All-in-One is off when you open the print cartridge door toacce

7. Remove the new print cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pi

9. Close the print cartridge door.If you installed a new print cartridge, the HP All-in-One prints a print cartridgealignment page.10. When prompted,

4. Turn off the HP All-in-One, wait one minute, then restart it.5. Reinstall the HP All-in-One software.CAUTION: Do not connect the USB cable to the c

Cause: You pressed the On button too quickly.Solution: The HP All-in-One might not respond if you press the On button tooquickly. Press the On button

This section contains the following topics:•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens•The minimum system checks screen

Solution: Check that the HP All-in-One is turned on, and then try the usb connectionagain.To retry the usb connection1. Unplug the HP All-in-One power

The registration screen does not appearCause: The registration screen did not launch automatically.Solution: You can access the registration (Sign up

4. Disconnect the HP All-in-One from your computer.5. Restart your computer.NOTE: It is important that you disconnect the HP All-in-One before restart

Solution: Turn the computer on.Cause: The HP All-in-One is not properly connected to the computer.Solution: Check the connection from the HP All-in-On

Chapter 210 HP All-in-One overviewHP All-in-One overview

Solution: Access the router's Embedded Web Server and turn on the BroadcastSSID option. See the user guide that came with your wireless router fo

• If a cordless telephone, microwave, or other device that emits radio signalstransmitting at 2.4 GHz is nearby, move it farther away to reduce radioi

If you do not know the WEP key, see the documentation that came with your wirelessrouter for information on how to access the router's Embedded W

Print quality troubleshootingIf you are having problems with print quality, try the solutions in this section and observethe following guidelines:• Re

For more information on print cartridges, see “Troubleshoot print cartridges”on page 95.Cause: The paper is too close to the print cartridge during pr

Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to printsmooth fonts. When selecting a font, look for the TrueType or OpenType

Solution: Load the paper with the print side down. For example, if you are loadingglossy photo paper, load the paper with the glossy side down.For mor

If there is ink remaining in the print cartridges, but you are still noticing a problem,print a self-test report to determine if there is a problem wi

paper. If you are printing on other types of paper, such as labels or transparencies,check that you have selected the correct paper type in the HP Pho

Cause: You are printing on the wrong side of the paper.Solution: Load paper with the print side down. For example, if you are loadingglossy photo pape

3 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All

Print troubleshootingUse this section to solve these printing problems:•Envelopes print incorrectly•Borderless printing produces unexpected results•Th

Solution: If the HP All-in-One is performing another task such as copying orscanning, your print job will be delayed until the HP All-in-One completes

If the connections are secure, and nothing has printed several minutes after you senta print job to the HP All-in-One, check the status of the HP All-

Solution: Try printing another document from the same software application. If thisworks, then try printing a previously saved version of the document

If the connections are secure, and nothing has printed several minutes after you senta print job to the HP All-in-One, check the status of the HP All-

Make sure the margin settings for the document do not exceed the printable area ofthe HP All-in-One.To check your margin settings1. Preview your print

Solution:To check your margin settings1. Preview your print job before sending it to the HP All-in-One.2. Check the margins.The HP All-in-One uses the

self-test report shows a problem, clean the print cartridges. If the problem persists,you might need to replace the print cartridges.For more informat

Ink is spraying the inside of the HP All-in-One when I print a photoCause: The borderless print settings require photo paper to be loaded in the input

If the memory card is not inserted properly, the HP All-in-One will not respond andthe Photo light (near the memory card slots) will not turn on.After

Chapter 312 Find more informationFind more information

The photos on the memory card do not transfer to my computerCause: The HP Photosmart Software is not installed.Solution: Install the HP Photosmart Sof

Memory card is not availableCause: If this message appears on your display, it means that another user isaccessing the memory card over the network. O

Solution: Retry your task at a later time.Scan troubleshootingUse this section to solve these scan problems:•Scan halts•Scan fails•Scan fails because

NOTE: To check to see whether the software is running, right-click on the HPDigital Imaging Monitor icon in the system tray at the far right of the Wi

Solution: Turn off autocropping in the software to retain the page layout.Scanned image shows dotted lines instead of textCause: If you use the Text i

See the documentation that came with Readiris, or whichever OCR software you use,for information on how to select the OCR language.The scan feature do

Solution: Load the original print side down on the right front corner of the glass asshown below.Cause: The HP All-in-One might be busy copying or pri

Solution: Load the original print side down on the right front corner of the glass asshown below.Resize to Fit is not working as expectedCause: You ar

Solution: Load the original print side down on the right front corner of the glass asshown below. To copy a photo, position the photo on the glass so

The printout is blankCause: The original is placed incorrectly on the glass.Solution: Load the original print side down on the right front corner of t

4 How do I?This section contains links to commonly performed tasks, such as sharing and printingphotos and optimizing your print jobs.•“How do I make

Solution: Use photo paper to make borderless copies.ErrorsIf the HP All-in-One has an error, the lights on the device might flash, or an error message

Solution: Turn the HP All-in-One off and open the print cartridge door to accessthe print carriage area. Remove any objects that are blocking the prin

For more information, see:“Clear paper jams” on page 94Cause: The print carriage is blocked.Solution: Turn the HP All-in-One off and open the print ca

• Supported file types for the HP All-in-One•File corruptedError reading or writing the fileCause: The HP All-in-One software could not open or save t

Solution: Open the file in another application, and save it in a format that theHP Photosmart software recognizes.For more information, see:“Supported

• Card access error•Use only one card at a time•Card is inserted incorrectly•Card is not fully inserted•Card is damagedCannot cropCause: The computer

For more information, see:“Communication problems over a USB connection” on page 91Out of disk spaceCause: There is not enough available memory on you

After the memory card has been inserted properly, the Photo light will blink for a fewseconds, and then remain lit.Card is not fully insertedCause: Th

• Paper mismatch•Wrong paper widthPaper upside downCause: Paper in the input tray is upside down.Solution: Load paper in the input tray print side dow

Paper jam, misfeed or blocked carriageCause: Paper has jammed the HP All-in-One.Solution: Clear the jam.For more information, see:“Clear paper jams” o

Chapter 414 How do I?How do I?

Power and connection messagesThe following is a list of power- and connection-related error messages:•HP All-in-One not found•Communication test faile

Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Solution: If you have colored paper loaded in the input tray when you align the printcartridges, the alignment fails. Load unused plain white letter o

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts.1 Copper-col

Solution: One or both of the print cartridges is missing. Remove and reinsert theprint cartridges and verify that they are fully inserted and locked i

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

For more information, see:•“Replace the print cartridges” on page 79•“Troubleshoot print cartridges” on page 95Errors 157Troubleshooting

Chapter 13158 TroubleshootingTroubleshooting

5 Finish setting up the HP All-in-OneAfter you have completed the steps in the Setup Guide, refer to this section to finish settingup the HP All-in-On

14 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics:•Warran

• Valuable HP All-in-One and troubleshooting information for common problems• Proactive device updates, support alerts, and HP newsgrams that are avai

Phone support periodOne year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the durat

HP Quick Exchange Service (Japan)For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”on page 163.Call HP Korea custo

Prepare the HP All-in-One for shipmentIf after contacting HP Support or returning to the point of purchase you are requested to send theHP All-in-One

If you do not have the original packaging materials, please use other adequate packagingmaterials. Shipping damage caused by improper packaging and/or

15 Technical informationThe technical specifications and international regulatory information for the HP All-in-One areprovided in this section.For ad

This section contains the following topics:•Paper use•Plastics•Material safety data sheets•Recycling program•HP inkjet supplies recycling program•Ener

Disposal of Waste Equipment by Users in Private Households in the EuropeanUnionDisposal of Waste Equipment by Users in Private Households in the Europ

This section contains the following topics:•Regulatory model identification number•FCC statement•Notice to users in Korea•VCCI (Class B) compliance st

Use printer sharingIf your computer is on a network, and another computer on the network has an HP All-in-One connected to it by a USB cable, you can

Notice to users in KoreaVCCI (Class B) compliance statement for users in JapanNotice to users in Japan about power cordGeräuschemissionGeräuschemissio

Wireless: Notice to users in BrazilAviso aos usuários no BrasilEste equipamento opera em caráter secundário, isto é, não tem direito à proteção contra

European Union Regulatory NoticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: • Low Volta

Declaration of conformity (European Economic Area)The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. Itident

IndexSymbols/Numerics10 x 15 cm photo paperload 36specifications 1652 pages on 1, print 544 pages on 1, print 544 x 6 inch (10 x 15 cm)borderless phot

documentsedit scanned 68scan 67double-sided prints 51, 52DPOF file 64Eedit photos 65edit scanned images 68Embedded Web Serverpassword settings 24encry

missinginformation from copy 135text from scan 133Nnetworkconnection type 24interface card 17name 26restore settings 23security 20status 24upgrade 22n

printer sharingMac 16Windows 16Printing Shortcuts tab 46problemscopy 134error messages 139print 119scan 131Qqualityprint 44quality, copy 72Rradio, tur

error messages 139filename appears asgibberish 130memory card 127others on network canaccess my memorycard 130print 119scan 131two-sided prints 51, 52

178Index

Integrated wireless WLAN 802.11 network setupUse this section if you want to connect the HP All-in-One to a computer on a wirelessnetwork using a wire

Connect to an integrated wireless WLAN 802.11 networkThe HP Photosmart Software CD and included USB setup cable provide an easy way toconnect the HP A

Contents1 HP Photosmart C4380 All-in-One series Help...52 HP All-in-One overviewT

In order to connect the HP All-in-One to your computer (ad hoc), you need to create anad hoc network profile on your computer. This includes choosing

d. Make sure that the check box is not selected next to The key is provided for meautomatically. If it is selected, click the check box to clear it.e.

To connect the HP All-in-One1. Insert the HP Photosmart Software CD in the computer CD-ROM drive.2. Follow the instructions on the screen.When you are

Related topics•“Print the wireless network test” on page 23•“Wireless setup troubleshooting” on page 108Change the HP All-in-One from a USB connection

To print the network configuration page1. Press the Wireless button on the front of the HP All-in-One.2. Press the button next to the icon on the dis

Network configuration page definitionsThe network configuration page shows the network settings for the HP All-in-One. Thereare settings for general i

Wireless (802.11) network settingsThe following table describes the 802.11 wireless settings shown on the networkconfiguration page.Parameter Descript

Parameter DescriptionNOTE: Check to see if a DNS IP address appears on the networkconfiguration page. If no address is shown, obtain the DNS IP addres

Parameter DescriptionAuthenticationtypeType of authentication in use:•None: No authentication in use.•Open System (ad hoc and infrastructure): No auth

Parameter DescriptionTotal PacketsreceivedThe number of packets received by the HP All-in-One without error since ithas been turned on. The counter cl

7 Print from your computerPrint from a software application...

IP address A number that uniquely identifies the device on the network. IP addressesare assigned dynamically through DHCP or AutoIP. You can also set

Chapter 530 Finish setting up the HP All-in-OneFinish setup

6 Load originals and load paperYou can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, tr

Choose papers for printing and copyingYou can use different types and sizes of paper in the HP All-in-One. Review the followingrecommendations to get

HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet TransparencyFilmHP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transpar

and business graphics for report covers, special presentations, brochures, mailers, andcalendars.HP Premium Presentation PaperHP Premium Presentation

Load paperThis section describes the procedure for loading different types and sizes of paper intothe HP All-in-One for your copies or printouts.NOTE:

3. Insert the stack of paper into the input tray with the short edge forward and the printside down. Slide the stack of paper forward until it stops.C

To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray1. Remove all paper from the input tray.2. Insert the stack of photo paper into the far-r

To load index cards in the input tray1. Remove all paper from the input tray.2. Insert the stack of cards, print side down, into the far-right side of

Change the copy settings for the current job...71Make multiple copies of the

Related topics“Print a group of addresses on labels or envelopes” on page 57Load other types of paperThe following types of paper are designed for spe

Related topics•“Choose papers for printing and copying” on page 32•“Set the paper type for printing” on page 43•“Print on transparencies” on page 56•“

7 Print from your computerThe HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as

Make the HP All-in-One the default printerYou can set the HP All-in-One as the default printer to use from all software applications.This means that t

the Size list to see if a defined paper size already exists for the type of paper you areusing.Paper type Suggested paper size settingsCD/DVD tattoo p

To view the print resolution1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make

3. Make sure the HP All-in-One is the selected printer.4. Click the button that opens the Properties dialog box.Depending on your software application

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

This section contains the following topics:•Create printing shortcuts•Delete printing shortcutsRelated topics•“Print a borderless image” on page 48•“P

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.6. Click Delete.The printing shortcut is removed from the list.

Errors...139Device

7. In the Size list, click the size of photo paper loaded in the input tray.If a borderless image can be printed on the specified size, the Borderless

11. If you want to print the photo in black and white, click the Color tab and select thePrint in grayscale check box.12. Click OK, and then click Pri

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

7. For binding, do one of the following:• For binding on the top like a notebook or calendar, select the Flip Pages Up checkbox.This causes the odd an

To print a multiple-page document as a booklet1. Load paper into the input tray.The paper should be thick enough so that the images do not show throug

13 57911Figure 7-1 Left-edge binding for left-to-right languages1357911Figure 7-2 Right-edge binding for right-to-left languagesPrint multiple pages o

8. In the Page order list, click an appropriate page order option.The sample output graphic is numbered to show how the pages will be ordered if youse

6. In the Layout Options area, select Front to Back in the Page Order option.NOTE: If you set your document to print on both sides of the page, the Fr

6. In the Paper Type drop-down list, click More, and then select the appropriate papertype.TIP: If you want to make notations on the back of the trans

Print a posterYou can create a poster by printing a document on multiple pages. The HP All-in-Oneprints dotted lines on some pages to indicate where t

1 HP Photosmart C4380 All-in-One series HelpFor information about the HP All-in-One, see:•“HP All-in-One overview” on page 7•“Find more information” o

To print a Web page1. Make sure you have paper loaded in the input tray.2. On the File menu in your Web browser, click Print.The Print dialog box appe

3. Double-click the HP All-in-One icon.TIP: You can also double-click the printer icon in the Windows taskbar.4. Select the print job you want to canc

8 Use the photo featuresThe HP All-in-One is equipped with memory card slots which enable you to insert amemory card and begin printing photos from yo

This section contains the following topics:•Print photos•Save photos to your computer•Edit photos using your computer•Share photos with friends and re

6. Press the Copies button until the number of copies you want to print appears on thedisplay.7. Press the Print button.TIP: While the photo is printi

6. Press the Copies button until the number of copies you want to print appears on thedisplay.7. Press the Print button.TIP: While the photo is printi

To print camera-selected photos using the DPOF standard1. Insert your memory card into the appropriate slot on the HP All-in-One.2. When prompted, do

Before transferring photos to your computer, you need to remove the memory card fromyour digital camera and insert it in the appropriate memory card s

9 Use the scan featuresScanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anythin

To scan to a computer1. Load your original print side down on the right front corner of the glass.2. Ensure that there are no memory cards inserted in

Chapter 16 HP Photosmart C4380 All-in-One series HelpHP Photosmart C4380 All-in-One series Help

Stop scanningTo stop scanning▲ Press Cancel on the control panel.Stop scanning 69Scan

Chapter 970 Use the scan featuresScan

10 Use the copy featuresThe HP All-in-One allows you to produce high-quality color and black-and-white copieson plain or photo paper. You can enlarge

3. Press the Copies button to increase the number of copies. When you reach themaximum, the setting returns to 1 copy.TIP: Use the software that you i

This section contains the following topics:•Make a borderless copy of a photo•Resize an original to fit onto letter or A4 paperMake a borderless copy

To resize a document from the control panel1. Make sure you have paper loaded in the input tray.2. Load your original print side down on the right fro

11 Maintain the HP All-in-OneThe HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surfa

To clean the glass1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.2. Clean the glass with a soft cloth or sponge slightly mois

To print a self-test report1. Load letter or A4 unused plain white paper into the input tray.2. Press and hold the Cancel button and then press the St

• Clean the print cartridges•Clean the print cartridge contacts•Clean the area around the ink nozzles•Remove ink from your skin and clothingHandle the

2 HP All-in-One overviewUse the HP All-in-One to quickly and easily accomplish tasks such as making a copy,scanning documents, or printing photos from

NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The inklevels in print cartridges that are refilled or have been used in ot

To replace the print cartridges1. Make sure the HP All-in-One is on.CAUTION: If the HP All-in-One is off when you open the print cartridge door toacce

7. Remove the new print cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pi

9. Close the print cartridge door.If you installed a new print cartridge, the HP All-in-One prints a print cartridgealignment page.10. When prompted,

One came with a print cartridge protector, you can use an airtight plastic container toprotect your print cartridge.NOTE: If you use a plastic contain

Align the print cartridgesWhen a new print cartridge is installed, the HP All-in-One aligns the cartridge. You canalso align the print cartridges at a

Clean the print cartridgesUse this feature when the self-test report shows streaking, white lines through any of thelines of color or when a color is

To clean the print cartridge contacts1. Turn on the HP All-in-One and open the print cartridge door.The print carriage moves to the far right side of

When debris gets on the print cartridges, it can cause ink streaks and smudges on printedpages. Ink streaking can be corrected by cleaning around the

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.1 Nozzle plate (do not clean)2 Face and edges around the ink nozz

Label Description12 Rear USB port13 Power connection** Use only with the power adapter supplied by HP.Control panel buttonsLabel Icon Name and Descrip

12 Shop for ink suppliesFor a list of print cartridge numbers, see the printed documentation that came with theHP All-in-One. You can also use the sof

Chapter 1290 Shop for ink suppliesShop for ink supplies

13 TroubleshootingThis section contains the following topics:•Troubleshooting tips•Hardware setup troubleshooting•Software installation troubleshootin

• Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly

• Do not reattach the protective tape once it has been removed from the print cartridge.Reattaching the plastic tape might damage the print cartridge.

• Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input tray must be the same size and type.•

2. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, checkthe rollers and wheels for tor

2. Reinsert the print cartridge by sliding it forward into the slot. Then push the printcartridge forward until it clicks into the socket.3. Repeat st

To print a self-test report1. Load letter or A4 unused plain white paper into the input tray.2. Press and hold the Cancel button and then press the St

To clean the print cartridge contacts1. Turn on the HP All-in-One and open the print cartridge door.The print carriage moves to the far right side of