HP P1100 User Manual

LASERJET PROFESSIONAL P1100 Printer series User Guidewww.hp.com/support/ljp1100series

Information tab ... 58Settings tab ...

3. With both hands, grasp the side of the jammed media that is most visible (this includes themiddle), and carefully pull it free from the product.4.

Clear jams from the output areasCAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.Damage caused by sharp objec

3. Reinstall the print cartridge, and then close the print-cartridge door.88 Chapter 8 Solve problems ENWW

Clear jams from inside the product1. Open the print-cartridge door, and then remove the print cartridge.CAUTION: To prevent damage, do not expose the

3. Reinstall the print cartridge, and then close the print-cartridge door.Solve repeated jams●Verify that the input tray is not overfilled. The input

Solve paper-handling problemsThe following problems with media cause print-quality deviations, jamming, or damage to the product.Problem Cause Solutio

Problem Cause SolutionThe product does not pull media fromthe input tray.The product might be in manual-feedmode.At the computer, follow the onscreeni

Solve image-quality problemsYou can prevent most print-quality problems by following these guidelines.●Use paper that meets HP specifications. See Pap

Dropouts●A single sheet of media might be defective. Try reprintingthe job.●The media moisture content is uneven or the media hasmoist spots on its su

Toner smear●If toner smears appear on the leading edge of themedia, the media guides might be dirty. Wipe the mediaguides with a dry, lint-free cloth.

Image defect examples ... 93Light print or faded ...

Page skew●Make sure that the media is loaded correctly and themedia guides are not too tight or too loose against themedia stack.●The input bin might

Toner scatter outline●If large amounts of toner have scattered around thecharacters, the transfer of toner to the media is notoptimal. (A small amount

Optimize and improve image qualityChange print densityYou can change the print density setting by from the printer properties dialog box.1. Windows XP

Solve performance problemsProblem Cause SolutionPages print but are totally blank. The cartridge pull tab or the sealing tapemight still be in the pri

Solve connectivity problemsSolve direct-connect problemsIf you have connected the product directly to a computer, check the USB cable.●Verify that the

The product cannot connect to the wireless network.Cause SolutionThe product wireless settings and the network settings do notmatch.You might need to

Solve product software problemsSolve common Windows problems Error message:"General Protection FaultException OE""Spool32""Il

Solve common Macintosh problemsTable 8-3 Problems in Mac OS XThe printer driver is not listed in the Printer Setup Utility or the Print & Fax lis

Table 8-3 Problems in Mac OS X (continued)The printer driver does not automatically set up the selected product in the Printer Setup Utility or the P

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list afterthe driver is selected.Cause So

Appendix C Specifications ... 117Physical specifications

106 Chapter 8 Solve problems ENWW

A Supplies and accessories●Order parts, accessories, and supplies●Part numbersENWW 107

Order parts, accessories, and suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/partsOrder

B Service and support●Hewlett-Packard limited warranty statement●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty stat

Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet Professional P1100, P1100w One year from date of purchase

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THEM

HP's Premium Protection Warranty: LaserJet printcartridge limited warranty statementThis HP product is warranted to be free from defects in mater

End User License AgreementPLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User LicenseAgreement (“EULA”) is a contract between (a)

a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of theHP Software to another end user. Any transfer will

Customer self-repair warranty serviceHP products are designed with many Customer Self Repair (CSR) parts to minimize repair time andallow for greater

Additional statements for wireless products ... 135FCC compliance statement

Repack the productIf HP Customer Care determines that your product needs to be returned to HP for repair, follow thesesteps to repack the product befo

C Specifications●Physical specifications●Power consumption, electrical specifications, and acoustic emissions●Environmental specificationsENWW 117

Physical specificationsTable C-1 Physical specifications1Specification HP LaserJet Professional P1100 Printer seriesProduct weight 4.7 kg (10.4 lb)Pr

D Regulatory information●FCC regulations●Environmental product stewardship program●Declaration of Conformity (HP LaserJet Professional P1102, P1102s,

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC rules. T

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment furtherwhen you return multiple cartridges together rath

Residents of Alaska and HawaiiDo not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. PostalService provides no-cost

Material Safety Data Sheet (MSDS)Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)can be obtained by

Declaration of Conformity (HP LaserJet ProfessionalP1102, P1102s, P1106, and P1108)Declaration of Conformityaccording to ISO/IEC 17050-1 and EN 17050-

xii ENWW

Shanghai, ChinaDecember 2010For Regulatory Topics only, contact:European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packar

Declaration of Conformity (HP LaserJet ProfessionalP1102w)Declaration of Conformityaccording to ISO/IEC 17050-1 and EN 17050-1Manufacturer's Name

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not causeharmful interfe

Declaration of Conformity (HP LaserJet Pro P1102w)Declaration of Conformityaccording to ISO/IEC 17050-1 and EN 17050-1Manufacturer's Name: Hewlet

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not causeharmful interfe

Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations

EMC statement (Korea)132 Appendix D Regulatory information ENWW

Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP LaserJet Professional P1100, P1100w, laserkirjoitin on käyttäjän kannalta turval

Substances Table (China)Restriction on Hazardous Substances statement (Turkey)Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur134 Appendix D Regulato

Additional statements for wireless productsFCC compliance statement—United StatesExposure to radio frequency radiationCAUTION: The radiated output pow

1 Product basics●Product comparison●Environmental features●Product features●Product viewsENWW 1

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liech

Taiwan statementVietnam Telecom wired marking for ICTQC Type approvedproductsENWWAdditional statements for wireless products137

138 Appendix D Regulatory information ENWW

IndexAaccessoriesordering 107, 108part numbers 108acoustic specifications 118address, printerMacintosh, troubleshooting103AirPrint 52altitude specific

EWS. See embedded Web serverFfeeding problems, solving 91Finnish laser safety statement 133first pageuse different paper 22fraud hotline 60GGeneral Pr

supported sizes 37supported types 38type, selecting 46paper handlingproblem-solving 91paper input trayfeatures 3paper input traysfeeding problems, sol

gray background 94light or faded print 93loose toner 95misformed characters 95moisture on trailing edge 97page skew 96skewed pages 91steam or vapor fr

© 2011 Hewlett-Packard Development Company, L.P.www.hp.com*CE651-91008**CE651-91008*CE651-91008

Product comparisonHP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series●Speed: Up to 18 A4 pages per minute (pp

Product featuresBenefit Supporting featuresExcellent printquality●Genuine HP print cartridge.●FastRes 600 setting provides 600 dots per inch (dpi) eff

Benefit Supporting featuresAccessibility●The online user guide is compatible with text screen-readers.●All doors and covers can be opened by using one

Product viewsFront and left side view32561741 Output bin2 Foldable output tray extension3 Input tray4 Short media extender tool5 Power button6 Print-c

32561741 Output bin2 Foldable output tray extension3 Priority input slot4 Main input tray5 Power button6 Print-cartridge door lift-tab7 Control panel6

Back view2131 USB port2 Power connector3 Kensington lockSerial number and product number locationThe label that contains the product number and serial

Control-panel layoutNOTE: See Interpret control-panel light patterns on page 80 for a description of what the lightpatterns mean.211Attention light:

4Ready light: When the product is ready to print, the ready light is on. When the product is processing data, theready light blinks.5 Cancel button:

10 Chapter 1 Product basics ENWW

2 Software for Windows●Supported operating systems for Windows●Supported printer-drivers for Windows●Priority for print settings●Change printer-driver

Supported operating systems for WindowsThe product comes with software for the following Windows® operating systems:●Windows Vista (32-bit and 64-bit)

Priority for print settingsChanges to print settings are prioritized depending on where the changes are made:NOTE: The names of commands and dialog bo

Change printer-driver settings for WindowsChange the settings for all printjobs until the software programis closedChange the default settings forall

Remove software for WindowsUse the uninstall utility to remove Windows software1. Click the Start button, and then click the Programs or All Programs

HP LaserJet Professional P1100 Printerseries

Supported utilities (wireless models only)Embedded Web serverThe product is equipped with an embedded Web server, which provides access to information

3 Use the product with Mac●Software for Mac●Print with MacENWW 17

Software for MacSupported operating systems for MacintoshThe product supports the following Macintosh operating systems:●Mac OS X v10.4, v10.5, and v1

Change printer-driver settings for MacintoshChange the settings for all printjobs until the software programis closedChange the default settings foral

Software for Mac computersHP Printer Utility for MacUse the HP LaserJet Utility to print the product information pages and to change the Auto-Off sett

Supported utilities for Mac (wireless models only)Embedded Web serverNetwork models are equipped with an embedded Web server, which provides access to

Print with MacCreate and use printing presets in MacintoshUse printing presets to save the current printer driver settings for reuse.Create a printing

3. Open the Cover Page menu, and then select whether to print the cover page BeforeDocument or After Document.4. In the Cover Page Type menu, select t

5. Go to the product, and remove any blank paper that is in the tray.6. Take the printed stack from the output bin, and then insert the stack printed

4 Connect the product●Supported network operating systems (wireless models only)●USB connection●Network connection (wireless models only)ENWW 25

Copyright and License© 2011 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Supported network operating systems (wirelessmodels only)The product supports the following operating systems for wireless printing:●Windows Vista (32

USB connectionThis product supports a Hi-Speed USB 2.0 connection. You must use an A-to-B type USB cable that is nolonger than 2 m (6.56 ft).HP Smart

Network connection (wireless models only)The product can connect to wireless networks.Supported network protocolsTo connect a networking-equipped prod

●If the HP Smart Install program does not start automatically, AutoPlay might be disabled onthe computer. Browse the computer and double-click the HP

Perform a peer-to-peer (ad-hoc) wireless installationThe product can be installed wirelessly to a computer through a peer-to-peer (ad-hoc) installatio

Configure the network productUse the Wireless Configuration utilityUse the Wireless Configuration utility to configure the product to print on a wirel

Set or change the network passwordUse the embedded Web server to set a network password or change an existing password.1. Open the embedded Web server

5 Paper and print media●Understand paper and print media use●Special paper or print media guidelines●Change the print driver to match the media type a

Understand paper and print media useThis product supports a variety of paper and other print media in accordance with the guidelines in thisuser guide

Special paper or print media guidelinesThis product supports printing on special media. Use the following guidelines to obtain satisfactoryresults. Wh

Conventions used in this guideTIP: Tips provide helpful hints or shortcuts.NOTE: Notes provide important information to explain a concept or to comple

Change the print driver to match the media typeand sizeSelecting media by type and size results in significantly better print quality for heavy paper,

Supported paper sizesThis product supports various paper sizes, and it adapts to various media.NOTE: To obtain best print results, select the appropri

Supported paper types and tray capacitySupported paper and print media typesFor a complete list of specific HP-brand paper that this product supports,

Tray or bin Paper type Specifications QuantityOutput bin Paper Range:60 g/m2 (16 lb) bond to 163 g/m2 (43 lb) bondUp to 125 sheets of 75 g/m2(20 lb) b

Paper orientation for loading traysIf you are using paper that requires a specific orientation, load it according to the information in thefollowing t

Tray adjustment for short media (base models only)To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your inputtr

42 Chapter 5 Paper and print media ENWW

6 Print tasks●Cancel a print job●Print with WindowsENWW 43

Cancel a print jobYou can stop a print job by using the software program.NOTE: It can take several minutes for all print jobs to clear after you have

Print with WindowsNOTE: Depending on the software program, the commands and dialog box names that follow mightbe different.Open the Windows printer dr

iv Conventions used in this guide ENWW

Save custom print settings for reuse with WindowsUse a printing quick set1. Open the printer driver, and then click the Properties or Preferences butt

Select the print resolution1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/Quality tab.2. In the Prin

Print on both sides (duplex) with WindowsManually print on both sides (duplex)1. Load paper face-up in the input tray.2. Open the printer driver, and

6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it withthe printed-side facing down in the input tray

Print multiple pages per sheet with Windows1. Open the printer driver, click the Properties or Preferences button, and then click theFinishing tab.2.

c. Click the HP Web Services tab. If your network does not use a proxy server to access theInternet, proceed to the next step. If your network uses a

NOTE: No setup is necessary, but HP Direct Print must be enabled. Your mobile device must have anHP print application installed.The HP LaserJet Profes

To print, follow these steps:1.Tap the action item.2. Tap Print.NOTE: If you are printing for the first time, or if your previously selected product

54 Chapter 6 Print tasks ENWW

7 Manage and maintain the product●Print the information pages●Use the HP Embedded Web Server (wireless models only)●Economy settings●Manage supplies a

Table of contents1 Product basics ...

Print the information pagesYou can print the following information pages.Configuration pageThe configuration page lists current product settings and p

Use the HP Embedded Web Server (wireless modelsonly)Use the HP Embedded Web Server (EWS) to view product and network status and to manage printingfunc

HP Embedded Web Server sectionsInformation tabThe Information pages group consists of the following pages:●Device Status displays the status of the pr

Economy settingsAuto-Off modeAuto-Off is an energy-saving feature of this product. After a user-specified time period, the productautomatically reduce

Manage supplies and accessoriesCorrectly using, storing, and monitoring the print cartridge can help ensure high-quality print output.Check and order

Replacement instructionsRedistribute tonerWhen a small amount of toner remains in print cartridge, faded or light areas might appear on theprinted pag

3. Reinsert the print cartridge into the product, and then close the print-cartridge door.If the print is still light, install a new print cartridge.R

2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag andbox for recycling.CAUTION: To prevent damage to the

4. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab untilall the tape is removed from the cartridge. P

Replace the pickup rollerNormal use with good media causes wear. The use of poor media might require more frequentreplacement of the pickup roller.If

Supported utilities for Mac (wireless models only) ... 21Embedded Web server ...

2. Find the pickup roller.3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller towardthe front.4. Gently p

5. Position the new pickup roller in the slot. The circular and rectangular slots on each side preventsyou from installing the roller incorrectly.6. R

Replace the separation padNormal use with good media causes wear. The use of poor media might require more frequentreplacement of the separation pad.I

4. Remove the separation pad.5. Insert the new separation pad, and screw it into place.ENWWManage supplies and accessories69

6. Reconnect the power cord, and then turn on the product.70 Chapter 7 Manage and maintain the product ENWW

Clean the productClean the pickup rollerIf you want to clean the pickup roller before deciding to replace it, follow these instructions:1. Unplug the

Clean the paper pathIf you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses atransparency to remove dus

Clean the print-cartridge areaYou do not need to clean the print-cartridge area often. However, cleaning this area can improve thequality of the print

2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridgecavity.3. Reinstall the print cartridge, and then clo

4. Disconnect the power cord.Clean the exteriorUse a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.P

Input tray ... 40Tray adjustment for short

76 Chapter 7 Manage and maintain the product ENWW

8 Solve problems●Solve general problems●Interpret control-panel light patterns●Clear jams●Solve paper-handling problems●Solve image-quality problems●S

Solve general problemsIf the product is not responding correctly, complete the steps in the following checklist, in order. If theproduct does not pass

6. Make sure that the product software is installed correctly.7. Verify that you have installed the printer driver for this product. Check the program

Interpret control-panel light patternsTable 8-1 Status-light legendSymbol for "light off"Symbol for "light on"Symbol for "li

Table 8-2 Control-panel light patterns (continued)Light status State of the product ActionReady light is blinking, and attentionlight is off.The prod

Table 8-2 Control-panel light patterns (continued)Light status State of the product ActionThe wireless light is blinking.The product is attempting to

Clear jamsWhen clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in theproduct, it could cause additional jams.Com

Jam locationsJams can occur at the following locations in the product.2311 Internal areas2Input tray3 Output binNOTE: Jams can occur in more than one

NOTE: Depending on where the jam is located, some of the following steps might not be necessary.1. Open the print-cartridge door, and then remove the