HP 2000CP 2500CP User Manual

Service ManualHP DesignJet 2000CPHP DesignJet 2500CPHP DesignJet 2800CPHP DesignJet 3000CPHP DesignJet 3500CPHP DesignJet 3800CPPrinters

viii ContentsHP DesignJet CP Series PrintersRefill Assembly 8-55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-14 Service TestsHP DesignJet CP Series PrintersD04. Media Axis (X-axis)The purpose of this test is to verify the operation of the components of theM

Service Tests4-15HP DesignJet CP Series PrintersIn this case, try one of the following:1 Clean the Mark Encoder if necessary.2 Make sure the Line Sens

4-16 Service TestsHP DesignJet CP Series PrintersD05. Service StationThe purpose of this test is to verify the operation of the Service Station,which

Service Tests4-17HP DesignJet CP Series PrintersIn this case, try one of the following:1 Check if the Service Station flag is installed correctly.2 Ch

4-18 Service TestsHP DesignJet CP Series PrintersD06. RefillThe purpose of this test is to verify the operation of the Refill Assembly andthe Elevator

Service Tests4-19HP DesignJet CP Series PrintersD07. Front PanelThe purpose of this test is to verify the operation of the front-panel keys.IF POSSIBL

4-20 Service TestsHP DesignJet CP Series PrintersD08. SensorsThe purpose of this test is to verify the operation of the following Sensors: Window Sen

Service Tests4-21HP DesignJet CP Series PrintersIn this case, try one of the following:1 Check that the Window Sensor is seated correctly.2 Check that

4-22 Service TestsHP DesignJet CP Series PrintersIn these cases, try one of the following:1 Check that the cable for the Refill Valve Sensors is conne

Service Tests4-23HP DesignJet CP Series PrintersD09. MIO PresenceThe purpose of this test is to verify the presence of the MIO Card and thecommunicati

ixContentsHP DesignJet CP Series PrintersNoisy Carriage Bushing 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-24 Service TestsHP DesignJet CP Series PrintersD10. CutterThe purpose of this test is to verify the operation of the Cutter Assembly.IF POSSIBLE ALW

Service Tests4-25HP DesignJet CP Series PrintersD11. BailThe purpose of this test is to verify the operation of the Bail Assembly.IF POSSIBLE ALWAYS P

4-26 Service TestsHP DesignJet CP Series PrintersD12. Image QualityThe purpose of this test is to verify the image quality attributes of theprinter.Pe

Service Tests4-27HP DesignJet CP Series Printers5 When the printer has finished aligning the Printheads, the message“SAD Cyan: #.# / SAD Magenta #.#”

4-28 Service TestsHP DesignJet CP Series PrintersD13. Printhead IDThe purpose of this test is to verify the default settings of the printheads.Perform

Service Tests4-29HP DesignJet CP Series PrintersD14. Printhead Continuity The purpose of this test is to display the primitives and address maps of th

4-30 Service TestsHP DesignJet CP Series Printerscomplete Ink Delivery System of the color that failed and try the testagain.4 As a last resort, repla

Service Tests4-31HP DesignJet CP Series PrintersD15. Clean RollerThe purpose of this test is to enable you to rotate the Drive Roller when itrequires

4-32 Service TestsHP DesignJet CP Series PrintersD16. Erase EEROMThe purpose of this test is to clear the EEROM.Perform the Erase EEROM test as follow

Service Tests4-33HP DesignJet CP Series PrintersD17. Reset CountersThe purpose of this test is to reset the internal counters.Perform the Reset Counte

x ContentsHP DesignJet CP Series PrintersGeneral Definition of Safety SymbolsInternational caution symbol (refer to manual): the product ismarked with

4-34 Service TestsHP DesignJet CP Series PrintersD19. Hard Disk Drive Revision (Only available in DesignJet2500CP/3500CP printer) The purpose of this

Service Tests4-35HP DesignJet CP Series PrintersNOTES

5-1 HP DesignJet CP Series Printers5Service Calibrations

5-2 Service CalibrationsHP DesignJet CP Series PrintersCalibrationsThe Printer has several calibration procedures that must be performedunder certain

Service Calibrations5-3HP DesignJet CP Series PrintersService CalibrationsThe following is a list of all internal service calibrations available in th

5-4 Service CalibrationsHP DesignJet CP Series Printers7 Color Calib.  page 5-16 (Only available in the HP DesignJet2500CP/3500CP printer)The purpos

Service Calibrations5-5HP DesignJet CP Series PrintersEntering the Service Calibrations Menu System1 Make sure the printer is switched OFF from the po

5-6 Service CalibrationsHP DesignJet CP Series Printers Enter - Perform the current calibration.

Service Calibrations5-7HP DesignJet CP Series PrintersC01. CarriageThe purpose of this calibration is to calibrate the temperature from whichthe print

5-8 Service CalibrationsHP DesignJet CP Series PrintersD“C0109 Fail” - The Cyan and Black Printheads have failed.D “C0110 Fail” - The Magenta and Blac

1-1 HP DesignJet CP Series Printers1Troubleshooting

Service Calibrations5-9HP DesignJet CP Series PrintersC02. RefillThe purpose of this calibration is to ensure the correct position of thecarriage asse

5-10 Service CalibrationsHP DesignJet CP Series PrintersC03. Line SensorThe purpose of this calibration is to calibrate the intensity of the line sens

Service Calibrations5-11HP DesignJet CP Series PrintersRefer to the following table in order to know the limits for values I(Saturated Input Voltage)

5-12 Service CalibrationsHP DesignJet CP Series PrintersC04. Service StationTHIS CALIBRATION IS NO LONGER REQUIRED AND SHOULDNEVER BE PERFORMED.

Service Calibrations5-13HP DesignJet CP Series PrintersC05. Printheads AlignmentThe purpose of this calibration is to test and if necessary correct th

5-14 Service CalibrationsHP DesignJet CP Series PrintersC06. Printheads CheckThe purpose of this calibration is to check that the Nozzles of thePrinth

Service Calibrations5-15HP DesignJet CP Series PrintersD“C0606 Fail” - The Magenta and Yellow Printheads have failedD “C0607 Fail” - The Cyan, Magenta

5-16 Service CalibrationsHP DesignJet CP Series PrintersC07. Color Calib. (Only available in DesignJet 2500CP/3500CP printer)The purpose of this calib

Service Calibrations5-17HP DesignJet CP Series PrintersC08. Service AccuracyThe purpose of this calibration is to calibrate the nominal advance of the

5-18 Service CalibrationsHP DesignJet CP Series Printers7 When the media is loaded, the Printer will automatically begin to plotthe pattern.8 A “Statu

1-2 TroubleshootingHP DesignJet CP Series PrintersIntroductionThis chapter will guide you through the relevant steps to take whentroubleshooting the p

Service Calibrations5-19HP DesignJet CP Series PrintersC09. MaintenanceThe purpose of this calibration is to read and, if necessary, adjust theprevent

5-20 Service CalibrationsHP DesignJet CP Series PrintersC10. Font Type Set (Only available in DesignJet 2500CP/3500CPprinter)YOU SHOULD ONLY NEED TO S

Service Calibrations5-21HP DesignJet CP Series Printers4 The message “Choose Character Set” will be displayed on thefront-panel. Use the Up and Down A

6-1 HP DesignJet CP Series Printers6Image Quality

6-2 Image QualityHP DesignJet CP Series PrintersImage Quality Troubleshooting ChecklistWhen faced with an Image Quality problem, use the following che

Print Quality6-3HP DesignJet CP Series Printers6 Driver print quality configuration:To clarify if the reason of the problem is related with the print

6-4 Image QualityHP DesignJet CP Series PrintersPrint ModesThe Printers have a large number of print modes. A print mode specifieshow to interpret and

Print Quality6-5HP DesignJet CP Series PrintersImage Quality PrintIntroductionWhenever a Print Quality problem appears, it is advisable to print theIm

6-6 Image QualityHP DesignJet CP Series PrintersImage Quality Print

Print Quality6-7HP DesignJet CP Series PrintersAnalyzing the Image Quality PrintThe Image Quality Print will contain five patterns as follows:1 Print-

Troubleshooting1-3HP DesignJet CP Series PrintersHow do I upgrade the Firmware Revision on the Flash SIMM?You will need to have the Printer connected

6-8 Image QualityHP DesignJet CP Series PrintersOne of the most common problems that affects the overall image quality is‘Banding’.Banding ProblemsBan

Print Quality6-9HP DesignJet CP Series PrintersExample ABanding Problem 1: Banding in cyan, blue and green columns only, butmore evident in cyan than

6-10 Image QualityHP DesignJet CP Series PrintersBanding Problem 3: Banding in yellow, red and green columns only,but more evident in yellow than in r

Print Quality6-11HP DesignJet CP Series PrintersExample BBanding Caused by MisalignmentThere are two types of misalignment; vertical and horizontal. R

6-12 Image QualityHP DesignJet CP Series PrintersBanding Problem 6: Different colors visible in the spaces betweensome or all of the columns (dependin

Print Quality6-13HP DesignJet CP Series PrintersTest Pattern 3: Nozzle Print TestUse this test purely to confirm an error highlighted in Test Pattern

6-14 Image QualityHP DesignJet CP Series PrintersNozzles Problem 1: Some printhead nozzles, in any one color, are notprinting.Nozzles Problem 2: Print

Print Quality6-15HP DesignJet CP Series PrintersHorizontal Misalignment Vertical MisalignmentCorrect Incorrect IncorrectCorrectExample DAlignment Prob

6-16 Image QualityHP DesignJet CP Series PrintersOnly replace one component at a time andcheck if the problem has gone beforereplacing another compone

Print Quality6-17HP DesignJet CP Series PrintersVariation Problem: If the middle box shading is only visible below90% it is an indication that the pri

1-4 TroubleshootingHP DesignJet CP Series Printers9 While the firmware data is being received by the printer, the message“Receiving Binary Code” will

6-18 Image QualityHP DesignJet CP Series PrintersNo Printing Defects Found in the Image Quality PrintIf all the test patterns from the Image Quality P

Print Quality6-19HP DesignJet CP Series PrintersPrint Quality ProblemsPQ Problem: Dark Streaks at edges of page (Icicles)Printheads Affected: Imaging

6-20 Image QualityHP DesignJet CP Series Printers3 Band with sharp top edge, single or multiplecolors missing ' printhead did not startprinting c

Print Quality6-21HP DesignJet CP Series PrintersPQ Problem: Color spots in printPrintheads Affected: AllProblem Description: Small (usually 1-3 mm) do

6-22 Image QualityHP DesignJet CP Series PrintersPQ Problem: Missing/ Light Blocks of color in a printPrintheads Affected: AllProblem Description: Sma

Print Quality6-23HP DesignJet CP Series PrintersPQ Problem: Bleed into white areas on Glossy media (Chia)Printheads Affected: Imaging Inks (maybe UV I

6-24 Image QualityHP DesignJet CP Series PrintersPQ Problem: Printer Not Detecting Out Of Ink ProperlyPrintheads Affected: AllProblem Description: 1 -

Print Quality6-25HP DesignJet CP Series PrintersNOTES

7-1 HP DesignJet CP Series Printers7Parts and Diagrams

7-2 Parts and DiagramsHP DesignJet CP Series PrintersPage 7-4Page 7-10Page 7-8Page 7-30Page 7-12Right Hand Cover AssemblyLeft HandCover AssemblyPrinte

Troubleshooting1-5HP DesignJet CP Series Printers8 When the data on the Flash SIMM is erased the message “PleaseDownload Binary Code” is displayed on

Parts and Diagrams7-3HP DesignJet CP Series PrintersPage 7-6Printer SupportPage 7-8Right Hand Cover AssemblyPage 7-30Roll Cover AreaPage 7-32Service S

7-4 Parts and DiagramsHP DesignJet CP Series PrintersPrinter Support (HP DesignJet 2X00CP Only)ReferenceonDrawingHP Part Number Quantity Description1

Parts and Diagrams7-5HP DesignJet CP Series Printers23468237511111111119101213Printer Support (HP DesignJet 2X00CPOnly)

7-6 Parts and DiagramsHP DesignJet CP Series PrintersPrinter Support (HP DesignJet 3500CP Only)ReferenceonDrawingHP Part Number Quantity Description1

Parts and Diagrams7-7HP DesignJet CP Series Printers2213345109876Printer Support (HP DesignJet 3X00CP Only)

7-8 Parts and DiagramsHP DesignJet CP Series PrintersRight Hand Cover AreaReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet

Parts and Diagrams7-9HP DesignJet CP Series Printers1112223458967Right Hand Cover Area

7-10 Parts and DiagramsHP DesignJet CP Series PrintersLeft Hand Cover AreaReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet

Parts and Diagrams7-11HP DesignJet CP Series Printers1112223456Left Hand Cover Area

7-12 Parts and DiagramsHP DesignJet CP Series PrintersPrinter Rear (HP DesignJet 2X00CP Only)ReferenceonDrawingHP Part Number Quantity Description1 C4

1-6 TroubleshootingHP DesignJet CP Series PrintersHow can I Copy Firmware Data from One Flash SIMM to a SecondFlash SIMM?This procedure can be used to

Parts and Diagrams7-13HP DesignJet CP Series Printers1233568911121113141715161831047Printer Rear (HP DesignJet 2X00CP Only)

7-14 Parts and DiagramsHP DesignJet CP Series PrintersPrinter Rear (HP DesignJet 3X00CP Only)ReferenceonDrawingHP Part Number Quantity Description1 C4

Parts and Diagrams7-15HP DesignJet CP Series Printers12333456891011111213141516171822211920Printer Rear (HP DesignJets 3X00CP Only)

7-16 Parts and DiagramsHP DesignJet CP Series PrintersElectronics Module (Internal)ReferenceHP Part NumberQuantity DescriptiononDrawing1 0515-2282 8 S

Parts and Diagrams7-17HP DesignJet CP Series Printers1234576Electronics Module (Internal)

7-18 Parts and DiagramsHP DesignJet CP Series PrintersY-axis AssemblyReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X00C

Parts and Diagrams7-19HP DesignJet CP Series Printers13465278Y-axis Assembly

7-20 Parts and DiagramsHP DesignJet CP Series PrintersY-axis Assembly (continued)ReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDe

Parts and Diagrams7-21HP DesignJet CP Series Printers1123456789Y-axis Assembly (continued)

7-22 Parts and DiagramsHP DesignJet CP Series PrintersY-axis Assembly (continued)ReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDe

Troubleshooting1-7HP DesignJet CP Series PrintersWhat Can I do when a System Error Code Appears on theFront-Panel Display?Chapter 2 contains a list of

Parts and Diagrams7-23HP DesignJet CP Series Printers12356744228Y-Axis Assembly (continued)

7-24 Parts and DiagramsHP DesignJet CP Series PrintersElevator Assembly(Applicable to HP DesignJets 2X00CP and 3X00CP)ReferenceonDrawingHP Part Number

Parts and Diagrams7-25HP DesignJet CP Series Printers123Elevator Assembly(Applicable to HP DesignJets 2X00CP and 3X00CP)

7-26 Parts and DiagramsHP DesignJet CP Series PrintersRefill AssemblyReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X00C

Parts and Diagrams7-27HP DesignJet CP Series Printers1213Refill Assembly

7-28 Parts and DiagramsHP DesignJet CP Series PrintersCarriage AssemblyReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X0

Parts and Diagrams7-29HP DesignJet CP Series Printers12645873Carriage Assembly

7-30 Parts and DiagramsHP DesignJet CP Series PrintersRoll Cover AreaReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X00C

Parts and Diagrams7-31HP DesignJet CP Series Printers153622346978Roll Cover Area

7-32 Parts and DiagramsHP DesignJet CP Series PrintersService Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP)ReferenceonDrawingH

For HP Internal Use OnlyE Copyright Hewlett-Packard Company 1998This document containsproprietary information that isprotected by copyright. Allright

1-8 TroubleshootingHP DesignJet CP Series PrintersHave you Performed the Necessary Service Calibrations?Is the printer calibrated correctly after repl

Parts and Diagrams7-33HP DesignJet CP Series Printers1223453367Service Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP)

7-34 Parts and DiagramsHP DesignJet CP Series PrintersX-axis Motor Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP)ReferenceonDrawingHP Part N

Parts and Diagrams7-35HP DesignJet CP Series Printers1223X-axis Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP)

7-36 Parts and DiagramsHP DesignJet CP Series PrintersDrive Roller Area (HP DesignJet 2X00CP Only)ReferenceonDrawingHP Part Number Quantity Descriptio

Parts and Diagrams7-37HP DesignJet CP Series Printers123456789101112138141515Drive Roller Area(HP DesignJet 2X00CP Only)

7-38 Parts and DiagramsHP DesignJet CP Series PrintersDrive Roller Area(HP DesignJet 3X00CP Only)ReferenceonDrawingHP Part Number Quantity Description

Parts and Diagrams7-39HP DesignJet CP Series Printers1234567898912131410111515Drive Roller Area(HP DesignJet 3X00CP Only)

7-40 Parts and DiagramsHP DesignJet CP Series PrintersEntry Platen AreaReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X0

Parts and Diagrams7-41HP DesignJet CP Series Printers842139567Entry Platen Area

7-42 Parts and DiagramsHP DesignJet CP Series PrintersPincharm AssemblyReferenceHP Part NumberQuantity DescriptiononDrawingDesignJet2X00CPDesignJet3X0

Troubleshooting1-9HP DesignJet CP Series PrintersWhat can I do if the Carriage is Noisy?1 Dirty Carriage bushings. Remove dust particles from the Carr

Parts and Diagrams7-43HP DesignJet CP Series Printers1234678103491155Pincharm Assembly

7-44 Parts and DiagramsHP DesignJet CP Series PrintersRefill Interconnect PCA and Cutter AssemblyReferenceHP Part NumberQuantity DescriptiononDrawingD

Parts and Diagrams7-45HP DesignJet CP Series Printers12345 (HP DesignJets 2X00CP6with 5 (HP DesignJets 3X00CP andSerial Number FormatESA and ESB ONLY)

7-46 Parts and DiagramsHP DesignJet CP Series PrintersMedia Button (HP DesignJet 3X00CP Only)ReferenceonDrawingHP Part Number Quantity Description1 C4

Parts and Diagrams7-47HP DesignJet CP Series Printers123Media Button (HP DesignJet 3X00CP Only)

7-48 Parts and DiagramsHP DesignJet CP Series PrintersFiery RIP Box (HP DesignJet 2800CP and 3800CP Only)ReferenceonDrawingHP Part Number Quantity Des

Parts and Diagrams7-49HP DesignJet CP Series Printers132SCSI Interface PortParallel Port (A)AUI PortRJ45 PortNot UsedPrinter Interface Port (B)Not U

7-50 Parts and DiagramsHP DesignJet CP Series PrintersCompatible DocumentationHP Part Number DescriptionC4704-90011 English User Guide (HP DesignJet 2

Parts and Diagrams7-51HP DesignJet CP Series PrintersCompatible Documentation (continued)HP Part Number DescriptionC4703-90069 Portuguese User Guide

7-52 Parts and DiagramsHP DesignJet CP Series PrintersCompatible Documentation (continued)HP Part Number DescriptionC4704-90051 English Software Appli

1-10 TroubleshootingHP DesignJet CP Series PrintersWhat can I do if the Cover Sensors aren’t Working?1 Check if the faulty sensor is installed correct

Parts and Diagrams7-53HP DesignJet CP Series PrintersFront Panel Overlays (HP DesignJets 2X00CP Only)HP Part Number DescriptionC4704-60101 English Fro

7-54 Parts and DiagramsHP DesignJet CP Series PrintersInterface CablesComputer Interface HP Part NumberCableLengthDescriptionSerial (RS 422) Interface

8-1 HP DesignJet CP Series Printers 8Removal and Installation

8-2 Removal and InstallationHP DesignJet CP Series Printers Safety Precautions 8Ć4. . . . . . . . . . . . . . . . . . . . . . . .

Removal and Installation8-3HP DesignJet CP Series PrintersStarguard Assembly 8Ć60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-4 Removal and InstallationHP DesignJet CP Series PrintersSafety Precautions(Safety symbols  Immediately after the table of contents.)Review WARNING

Removal and Installation8-5HP DesignJet CP Series PrintersRequired ToolsThe following tools are required to remove and install the printer.T8T9 T10T20

8-6 Removal and InstallationHP DesignJet CP Series PrintersElectronics ModuleRefer to figure 1A ' page 8-9Removal1. This step is ONLY to be perfo

Removal and Installation8-7HP DesignJet CP Series Printers7. Carefully remove the whole electronics module (item 13) by sliding it upand to the right.

8-8 Removal and InstallationHP DesignJet CP Series Printers3. X-encoder cable in J14. Service station cable in J115. Refill station cable in J46. Medi

Troubleshooting1-11HP DesignJet CP Series Printers3 Is the client using Best Mode on Coated Media in high humidity? In this particular case, head cra

Removal and Installation8-9HP DesignJet CP Series Printers357891212612131011114Figure 1A: Electronics Module

8-10 Removal and InstallationHP DesignJet CP Series PrintersAdditional Rear Cover (Only applicable toHP DesignJets 3500CP and 3000CP)Refer to figure 1

Removal and Installation8-11HP DesignJet CP Series Printers315426Figure 1B: Additional Rear Cover(Only Applicable to HP DesignJets 3500CP/3000CP)

8-12 Removal and InstallationHP DesignJet CP Series PrintersHard Disk Drive, Power Switch CableTHE HARD DISK DRIVE IS ONLY APPLICABLE FOR THEHP DESIGN

Removal and Installation8-13HP DesignJet CP Series PrintersInstallation1. Pull the power switch cable through the hole in the electronics module,then

8-14 Removal and InstallationHP DesignJet CP Series Printers1234567891011Figure 2: Hard Disk Drive

8-15 Removal and InstallationHP DesignJet CP Series PrintersWindow and Top CoverRefer to figures 3 and 4  page 8-16 and 8-17RemovalSwitch of

8-16 Removal and InstallationHP DesignJet CP Series Printers12422Figure 3: Top Cover

Removal and Installation8-17HP DesignJet CP Series Printers31Figure 4: Window

8-18 Removal and InstallationHP DesignJet CP Series PrintersLeft Hand Cover and Left Hand Trim AssemblyRefer to figure 5  page 8-20Removal1. Remove t

1-12 TroubleshootingHP DesignJet CP Series Printers7 Replace the Overdrive Assembly and the Clutch ' page 8-69.D Explanation - For a unit fabric

Removal and Installation8-19HP DesignJet CP Series PrintersInstallation1. Open the door on the left hand cover (item 1).2. Ensuring the cover sensor c

8-20 Removal and InstallationHP DesignJet CP Series Printers523614367Figure 5: Left Hand Cover

Removal and Installation8-21HP DesignJet CP Series PrintersRight Hand Cover and Right Hand Trim AssemblyRefer to figure 6  page 8-23Removal1. Remove

8-22 Removal and InstallationHP DesignJet CP Series PrintersInstallationNote 1: Ensure the front panel cable and the stand-by buttoncables are secur

Removal and Installation8-23HP DesignJet CP Series Printers41366725Figure 6: Right Hand Cover

8-24 Removal and InstallationHP DesignJet CP Series PrintersFront Panel and Stand-by ButtonRefer to figure 7  page 8-25RemovalSwitch off the

Removal and Installation8-25HP DesignJet CP Series Printers12453Figure 7: Front Panel and Stand-by Button

8-26 Removal and InstallationHP DesignJet CP Series PrintersService Station Assembly and Service Station FlagRefer to figure 8  page 8-28Removal of t

Removal and Installation8-27HP DesignJet CP Series PrintersInstallation of the Service Station Assembly1. Release any cable clamps that may be wrapped

8-28 Removal and InstallationHP DesignJet CP Series Printers123457689Interconnect PCA10Figure 8: Service Station Assembly

Troubleshooting1-13HP DesignJet CP Series Printers2 The lens cover, which is installed on the line sensor, is dirty. Replace thelens cover  Users Gui

8-29 Removal and InstallationHP DesignJet CP Series PrintersPrimer Assembly (Only Applicable toHP DesignJets 2500CP/2000CP)NOTE FOR HP DESIGNJETS 350

8-30 Removal and InstallationHP DesignJet CP Series PrintersInstallation1. Install the primer assembly (item 3) into the correct position in theservic

Removal and Installation8-31HP DesignJet CP Series Printers2134Figure 9: Primer Assembly(Only Applicable to HP DesignJets 2500CP/2000CP)

8-32 Removal and InstallationHP DesignJet CP Series PrintersEncoder StripRefer to figures 10 and 11  pages 8-34 and 8-35RemovalSwitch off the

Removal and Installation8-33HP DesignJet CP Series PrintersInstallationCare should be taken while performing the followingprocedure, the encode

8-34 Removal and InstallationHP DesignJet CP Series Printers239101124111271Figure 10: Encoder Strip

Removal and Installation8-35HP DesignJet CP Series Printers5678Figure 11: Encoder Strip

8-36 Removal and InstallationHP DesignJet CP Series PrintersTrailing CableRefer to figure 12  page 8-38RemovalSwitch off the printer and remo

Removal and Installation8-37HP DesignJet CP Series PrintersInstallation1. Connect the trailing cable into the three connectors on the carriage PCA.2.

8-38 Removal and InstallationHP DesignJet CP Series PrintersAlign red 12line as shown34567Figure 12: Trailing Cable

1-14 TroubleshootingHP DesignJet CP Series PrintersWhat is the Ink System?For each of the four colors of ink in your printer’s ink system, there areth

Removal and Installation8-39HP DesignJet CP Series PrintersY-Axis BeltRefer to figure 13  page 8-41RemovalSwitch off the printer and remove t

8-40 Removal and InstallationHP DesignJet CP Series PrintersInstallation1. Install the Y-axis belt (item 3) onto the carriage assembly making surethe

Removal and Installation8-41HP DesignJet CP Series Printers13562Right Side (from the rear)Left Side (from the rear)4Figure 13: Y-Axis Belt

8-42 Removal and InstallationHP DesignJet CP Series PrintersCarriage AssemblyRefer to figure 14  page 8-44RemovalSwitch off the printer and r

Removal and Installation8-43HP DesignJet CP Series PrintersInstallation1. Lubricate the slider rod with a small amount of oil.2. Install Y-axis belt (

8-44 Removal and InstallationHP DesignJet CP Series Printers12345Figure 14: Carriage Assembly

8-45 Removal and InstallationHP DesignJet CP Series PrintersY-Axis Motor AssemblyRefer to figure 16  page 8-47RemovalSwitch off the printer

8-46 Removal and InstallationHP DesignJet CP Series PrintersInstallation1. Install the T-20 screw (item 4) securing the Y-axis motor assembly (item6)

Removal and Installation8-47HP DesignJet CP Series Printers14562337Figure 16: Y-Axis Motor Assembly

8-48 Removal and InstallationHP DesignJet CP Series PrintersCutter Assembly (Only Applicable toHP DesignJets 2500CP and 2000CP)Refer to figure 17A  p

Troubleshooting1-15HP DesignJet CP Series Printers2 Reinstall the Ink Delivery System as follows:1 Remove the four printheads from the carriage. On th

Removal and Installation8-49HP DesignJet CP Series Printers12234Figure 17A: Cutter Assembly(Only Applicable to HP DesignJets 2500CP and 2000CP)

8-50 Removal and InstallationHP DesignJet CP Series PrintersCutter Assembly (Only Applicable toHP DesignJets 3500CP and 3000CP)Refer to figure 17B  p

Removal and Installation8-51HP DesignJet CP Series Printers1223Figure 17B: Cutter Assembly(Only Applicable to HP DesignJets 3500CP and 3000CP)

8-52 Removal and InstallationHP DesignJet CP Series PrintersElevator AssemblyRefer to figure 18  page 8-54RemovalSwitch off the printer and r

Removal and Installation8-53HP DesignJet CP Series PrintersInstallationNote: At the same time as performing step one, install loosecables into the cab

8-54 Removal and InstallationHP DesignJet CP Series Printers1223Figure 18: Elevator Assembly

8-55 Removal and InstallationHP DesignJet CP Series PrintersRefill AssemblyRefer to figure 19  page 8-57RemovalSwitch off the printer and rem

8-56 Removal and InstallationHP DesignJet CP Series PrintersInstallation1. Install the refill assembly (item 7) in the correct position between theY-a

Removal and Installation8-57HP DesignJet CP Series Printers2341567482Figure 19: Refill Assembly

8-58 Removal and InstallationHP DesignJet CP Series PrintersBail Assembly and Star Wheel AssembliesRefer to figure 20  page 8-59Removal1. Open the wi

1-16 TroubleshootingHP DesignJet CP Series PrintersDoes the Customer have Mid-Print Refill Problems inHP DesignJets 3500CP/3000CP?New Refill Features

Removal and Installation8-59HP DesignJet CP Series Printers12Figure 20: Bail Assembly

8-60 Removal and InstallationHP DesignJet CP Series PrintersStarguard AssemblyRefer to figure 21  page 8-61Switch off the printer and remove

Removal and Installation8-61HP DesignJet CP Series Printers12Figure 21: Starguard Assembly

8-62 Removal and InstallationHP DesignJet CP Series PrintersBail Stepper MotorRefer to figure 22  page 8-63RemovalSwitch off the printer and

Removal and Installation8-63HP DesignJet CP Series Printers14325Figure 22: Bail Stepper Motor

8-64 Removal and InstallationHP DesignJet CP Series PrintersRefill Interconnect PCARefer to figure 23  page 8-65RemovalSwitch off the printer

Removal and Installation8-65HP DesignJet CP Series Printers21343Figure 23: Refill Interconnect PCA

8-66 Removal and InstallationHP DesignJet CP Series PrintersX-Axis AssemblyRefer to figure 24  page 8-68RemovalSwitch off the printer and rem

Removal and Installation8-67HP DesignJet CP Series PrintersInstallation1. Install the X-axis assembly (item 6) in the correct position on the righthan

8-68 Removal and InstallationHP DesignJet CP Series Printers1243567Figure 24: X-Axis Assembly

Troubleshooting1-17HP DesignJet CP Series PrintersTroubleshooting Table 1ProblemHazy stripe indark or blackarea withHi/Semi GlossPhotoLight line,any m

Removal and Installation8-69HP DesignJet CP Series PrintersOverdrive Assembly and Drive Roller (OnlyApplicable to HP DesignJets 2500CP and 2000CP)Refe

8-70 Removal and InstallationHP DesignJet CP Series PrintersInstallation of the drive rollerNote: Make sure all the pincharm assemblies (item 11) are

Removal and Installation8-71HP DesignJet CP Series Printers124356788910111312Figure 25A: Overdrive Assembly(Only Applicable to HP DesignJets 2500CP an

8-72 Removal and InstallationHP DesignJet CP Series PrintersOverdrive Assembly and Drive Roller (OnlyApplicable to HP DesignJets 3500CP and 3000CP)Ref

Removal and Installation8-73HP DesignJet CP Series Printers2. Remove the shoulder screw (item 6) securing the cluster gear (item 7) tothe left hand si

8-74 Removal and InstallationHP DesignJet CP Series Printers7. Install the top half of the elevator assembly by securing it to tworetaining clips at t

Removal and Installation8-75HP DesignJet CP Series Printers1267345108108129111313Media Button CableFigure 25B: Overdrive Assembly(Only Applicable to H

8-76 Removal and InstallationHP DesignJet CP Series PrintersMedia Button CableInterconnect PCAMake sure that the Media ButtonCable is Routed as shownF

Removal and Installation8-77HP DesignJet CP Series PrintersMedia Button (HP DesignJets 3500CP and 3000CP Only)Overdrive Shim (Item 1)Linear Blade (Ite

8-78 Removal and InstallationHP DesignJet CP Series PrintersEntry PlatenRefer to figure 26  page 8-80RemovalSwitch off the printer and remove

Service ManualHP DesignJet 2000CPHP DesignJet 2500CPHP DesignJet 2800CPHP DesignJet 3000CPHP DesignJet 3500CPHP DesignJet 3800CPPrinters

1-18 TroubleshootingHP DesignJet CP Series PrintersRefill Avoidance TipsPrinter:1 Try to “top off” printheads before large prints with “Refill Now” op

Removal and Installation8-79HP DesignJet CP Series PrintersInstallation1. Carefully push the media sensor assembly (item 1) onto the retaining pinloca

8-80 Removal and InstallationHP DesignJet CP Series Printers12345Figure 26: Entry Platen

Removal and Installation8-81HP DesignJet CP Series PrintersRoll Cover and Roll Feed AssembliesRefer to figure 27  page 8-83RemovalSwitch off

8-82 Removal and InstallationHP DesignJet CP Series PrintersInstallation1. Install the three T-20 screws (item 6) securing the left hand roll feedasse

Removal and Installation8-83HP DesignJet CP Series Printers153622347Figure 27: Roll Cover Assemblies

8-84 Removal and InstallationHP DesignJet CP Series PrintersPincharm Assemblies, Pincharm Shaft andPincharm SensorRefer to figure 28  page 8-86Remova

Removal and Installation8-85HP DesignJet CP Series PrintersInstallation of the pincharm sensor.1. Install the pincharm sensor into the correct positio

8-86 Removal and InstallationHP DesignJet CP Series Printers127346859Figure 28: Pincharm Assemblies

Removal and Installation8-87HP DesignJet CP Series PrintersInterconnect CablesRefer to figure 29  page 8-89Switch off the printer and remove

8-88 Removal and InstallationHP DesignJet CP Series PrintersInstallation of the service station interconnect cable1. Connect the service station inter

Troubleshooting1-19HP DesignJet CP Series PrintersHow Do I Print some of the Internal Prints?The Service PrintThe purpose of the Service Print is to g

Removal and Installation8-89HP DesignJet CP Series Printers12345Figure 29: Interconnect Cables

8-90 Removal and InstallationHP DesignJet CP Series PrintersMedia Button (Only Applicable to HP DesignJets3500CP and 3000CP)Refer to figure 30  page

Removal and Installation8-91HP DesignJet CP Series Printers1234Figure 30: Media Button(Only Applicable to HP DesignJets 3500CP and 3000CP)

9-1 HP DesignJet CP Series Printers9Preventive Maintenance

9-2 Preventive MaintenanceHP DesignJet CP Series PrintersMoisture on the PrinterUsers should use the Printer in an environment between 5% and 95%relat

Preventive Maintenance9-3HP DesignJet CP Series printersCleaning the Drive RollerThe drive roller cleaning procedure should be performed

9-4 Preventive MaintenanceHP DesignJet CP Series Printers12 Switch the Printer OFF and then ON again after a few seconds.13 Allow the drive roller to

Preventive Maintenance9-5HP DesignJet CP Series printersCleaning the Electrical Contacts?The problem.The printer fires drops by sending electrical sig

9-6 Preventive MaintenanceHP DesignJet CP Series PrintersOnce the maintenance advised message is displayed, the preventivemaintenance kit must be used

Preventive Maintenance9-7HP DesignJet CP Series printersNOTES

1-20 TroubleshootingHP DesignJet CP Series PrintersThe Usage reportThe purpose of the Usage Report is to give information about some of theInternal Co

10-1 HP DesignJet CP Series printers 10Functional Overview

10-2 Functional OverviewHP DesignJet CP Series printersCarriage PCARefill Interconnect PCALineSensorTemperatureSensorHumidity SensorEncoder StripSenso

Functional Overview10-3HP DesignJet CP Series PrintersDesignJet 2500CP/3500CP PostScript SKUThe PostScript SKU will have a network interface, 20 MB of

10-4 Functional OverviewHP DesignJet CP Series printers Service Station Interconnect: This small PCA provides connectivitybetween the main PCA and t

Functional Overview10-5HP DesignJet CP Series PrintersEncoder StripThe encoder strip is used by the carriage Assembly as a reference point. Thecarriag

10-6 Functional OverviewHP DesignJet CP Series printersElevator AssemblyThe Elevator Assembly is located under the Refill Assembly. Its function isto

Functional Overview10-7HP DesignJet CP Series PrintersStepper MotorsThree six pin connectors connect three stepper motors on the left hand sideto the

10-8 Functional OverviewHP DesignJet CP Series printersMechanical Interface Sensors Media Sensor: Detects if the media is loaded or not. Pinch wheel

Appendix-1 HP DesignJet CP Series PrintersAPPENDIX - Reinstalling the Fiery Box

Reinstalling the Fiery X2-W This is the procedure for replacing a Fiery X2-W at a customer site. It is assumed that you have contact with a system a

Troubleshooting1-21HP DesignJet CP Series PrintersThe PostScript ConfigThe purpose of the PostScript Config is to give information about theinternal H

2. Power on the Fiery X2-W using the power switch on the back panel.3. Allow the Fiery X2-W Start-up diagnostics to proceed without interruption whil

Connect to the network The network ports on the motherboard are:• AUI (Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thic

4. Verify the network connection and perform any additional network Setup required. Print a Configuration page from the Print Pages submenu (see page

Table for Fiery X2-W Network Setup Obtain information from the network administrator or the contact at the customer site to fill in the column on the

IPX/SPX (Bindery)If using NetWare 3.x (or NetWare 4.x with Bindery emulation), which file server should the Fiery X2-W connect to?From ListSearch by

Glossary-1 HP DesignJet CP Series PrintersGlossary

Glossary-2HP DesignJet CP Series Printers# Number of units._C Degree(s) Celsius._F Degree(s) Fahrenheit.A 1. Amp(s).2. A pressure of one atmosphere, c

Glossary-3HP DesignJet CP Series PrintersDrive Roller Platen roller.Drive-roller Gear Helical gear at right-handside of drive roller.Driver 1. An elec

Glossary-4HP DesignJet CP Series Printerskg Kilogram(s).Kg Kilogram(s).LAN Local Area Network.lb Pound(s).LED Light-Emitting Diode.Line Sensor Carriag

Glossary-5HP DesignJet CP Series PrintersPlaten Roller Drive roller.Plot Quality Print quality.PML Printer Management Language.P/N Part Number.Power C

1-22 TroubleshootingHP DesignJet CP Series PrintersHow to Navigate through the Front-Panel MenuMove MediaApplicable only toDesignJets 3XXXCPMax X=Max

Glossary-6HP DesignJet CP Series PrintersSPROC Servo-Processor Code.Stepper Motor Small motors used in the Ser-vice Station, Refill Assembly amd the E

Index-1 HP DesignJet CP Series PrintersIndex

Index-2HP DesignJet CP Series PrintersAC power outlet, 8Ć4Bail, Service Test, 4Ć23Bail Assembly, 8Ć60problem, 1Ć10Bail Motor, 8Ć64Bandingcaused by M

Index-3HP DesignJet CP Series PrintersEntry Platen, 8Ć80Media Sensor Assembly, 8Ć80Erase EEROM, Service Test, 4Ć29Firmware Revisionlatest, 1Ć2Upgradi

Index-4HP DesignJet CP Series PrintersOverdrive Assembly, 8Ć71, 8Ć74Cluster Gear, 8Ć71, 8Ć75Clutch, 8Ć71, 8Ć74Retaining Clip, 8Ć71, 8Ć74Roller Suppor

Index-5HP DesignJet CP Series PrintersService Station Interconnect Cable, 8Ć87Starguard Assembly, 8Ć60Trailing Cable, 8Ć36XĆAxis Assembly, 8Ć66YĆAxis

Index-6HP DesignJet CP Series Printers010040, 2Ć13010041, 2Ć13010042, 2Ć14010042, 2Ć15010100, 2Ć16010101, 2Ć16010102, 2Ć16010110, 2Ć17010111, 2Ć170101

About This EditionThis is the 2nd edition ofthis service manual.1st edition, titledHP C4704A/C4703A/C4723A/C4724AHP DesignJet 2500CP, 3500CP, 2000CP a

What’s in This BookThis manual contains information necessaryto test, calibrate and serviceD HP DesignJet 2000CP printers(model C4703A)D HP DesignJet

Troubleshooting1-23HP DesignJet CP Series PrintersExtrawide–>1.0x1.4m1.2x1.7m44x62in.52x73in.54x76in.Applicable only toDesignJets 3XXXCPTake up ree

2-1 HP DesignJet CP Series Printers2System Error Codes

2-2 System Error CodesHP DesignJet CP Series PrintersSystem Error CodesSystem error codes are hexa-decimal based numbers generally caused byinternal s

System Error Codes2-3HP DesignJet CP Series PrintersImportant Information on Troubleshooting Error CodesBefore spending time troubleshooting the probl

2-4 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010021 AXXXXXXXProblem Description: The base DRAM or the RAM SIMM tests failed.Cor

ii Using this ManualHP DesignJet CP Series PrintersUsing this ManualPurposeThis manual contains information necessary to test, calibrate and service:D

System Error Codes2-5HP DesignJet CP Series PrintersSystem Error: 010023Problem Description: A fuse on the Main PCA has blown.Corrective Action: Try t

2-6 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010030Problem Description: One of the two interconnect boards not detected.Correcti

System Error Codes2-7HP DesignJet CP Series PrintersSystem Error: 010031Problem Description: The Printhead Primitive Driver ASIC Test Failed.Correctiv

2-8 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010032 000000XXProblem Description: Fan Test Failed - Current not detected in one

System Error Codes2-9HP DesignJet CP Series PrintersSystem Error: 010033Problem Description: The DC Motor Driver ASIC Test Failed.Corrective Action: R

2-10 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010035 0XABCDEFProblem Description: One of the Stepper Motors has failed.Error da

System Error Codes2-11HP DesignJet CP Series PrintersD If the Error is related to the Refill StepperMotor then replace the Refill Assembly ' Page

2-12 System Error CodesHP DesignJet CP Series PrintersS Replace the Electronics Module ' page 8-6.Only replace one component at a time andcheck i

System Error Codes2-13HP DesignJet CP Series PrintersPrimer46  20%Elevator52  20%System Error: 010037Problem Description: ADC Test Failure in the Ca

2-14 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010039Problem Description: A Printhead voltage could not be set - CarriagePCA Fail

iiiContentsHP DesignJet CP Series PrintersContentsUsing this Manual ii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error Codes2-15HP DesignJet CP Series PrintersSystem Error: 010042 0000000XProblem Description: The status of one of the optical sensors is no

2-16 System Error CodesHP DesignJet CP Series PrintersD If the Error is related to the Elevator Sensorthen replace the Elevator Assembly ' Page8-

System Error Codes2-17HP DesignJet CP Series PrintersSystem Error: 010100Problem Description: Error reading the EEROM.Corrective Action: Replace the E

2-18 System Error CodesHP DesignJet CP Series PrintersSystem Error: 010110Problem Description: The content of the permanent configuration areaof the E

System Error Codes2-19HP DesignJet CP Series PrintersSystem Error: 010120Problem Description: The content of the permanent configuration areaof the EE

2-20 System Error CodesHP DesignJet CP Series PrintersSystem Error: 020000Problem Description: Error in finding the Primer home position.Corrective Ac

System Error Codes2-21HP DesignJet CP Series PrintersSystem Error: 020001Problem Description: Error in finding the Elevator home position.Corrective A

2-22 System Error CodesHP DesignJet CP Series PrintersSystem Error: 020002Problem Description: Error in finding the Refill Arm home position.Correctiv

System Error Codes2-23HP DesignJet CP Series PrintersSystem Error: 020003Problem Description: Error in finding the Refill Stepper Motor homeposition.C

2-24 System Error CodesHP DesignJet CP Series PrintersSystem Error: 020004Problem Description: Error in finding the Service Station homeposition.Corre

iv ContentsHP DesignJet CP Series Printers2 System Error CodesSystem Error: 0000D8 XXXXXXXX 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error Codes2-25HP DesignJet CP Series PrintersSystem Error: 020005Problem Description: Elevator has problem reaching a desired position.Correct

2-26 System Error CodesHP DesignJet CP Series PrintersSystem Error: 020006Problem Description: The refill position in the Y-axis is not calibrated.Cor

System Error Codes2-27HP DesignJet CP Series PrintersSystem Error: 020011Problem Description: Error during initialization of the Y-axis.Corrective Act

2-28 System Error CodesHP DesignJet CP Series PrintersSystem Error: 040601Problem Description: The MIO card does not support the MIO 6 protocol.Cards

System Error Codes2-29HP DesignJet CP Series PrintersSystem Error: 060000Problem Description: The Line Sensor is not functioning properly becausethere

2-30 System Error CodesHP DesignJet CP Series PrintersSystem Error: 060300Problem Description: Incompatible Firmware and Line Sensor.Corrective Action

System Error Codes2-31HP DesignJet CP Series PrintersHP DesignJet 2500CP/3500CP onlySystem Error: 08xxxxProblem Description: PostScript Error.Correcti

2-32 System Error CodesHP DesignJet CP Series PrintersHP DesignJet 2500CP/3500CP onlySystem Error: 09xxxxProblem Description: Hard Disk Drive Error.Co

System Error Codes2-33HP DesignJet CP Series Printers Each X can be a digit from 0 to 9. The 1st digit is the severity and the main cause of the err

3-1 HP DesignJet CP Series Printers3User Messages

vContentsHP DesignJet CP Series PrintersSystem Error: 090004 2-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-2 User MessagesHP DesignJet CP Series PrintersUser Messages for HP DesignJets 2500CP and 2000CPwith Firmware Version A.02.14 or Higher and HPDesignJ

User Messages3-3HP DesignJet CP Series PrintersMessage Explanation and ActionCalibration doneContinue →Accuracy calibration is complete.Press ↓ to con

3-4 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionEdge not foundReload mediaThe printer could not find edge of media durin

User Messages3-5HP DesignJet CP Series PrintersMessage Explanation and ActionImage quality notassured →This message appears after the printer finds an

3-6 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionInk cartridge valveout JJ-J→The printer has detected that one or more of

User Messages3-7HP DesignJet CP Series PrintersMessage Explanation and ActionLift lever afteraligningYou have lowered the media lever to align the med

3-8 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionMedia too small forcalibration→The media you loaded for printhead alignm

User Messages3-9HP DesignJet CP Series PrintersMessage Explanation and ActionMIXED INKSYSTEM88xxxxThe printer has earlier detected components of diffe

3-10 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionPrinthead alignmentcancelled→The printhead alignment procedure has fail

User Messages3-11HP DesignJet CP Series PrintersMessage Explanation and ActionPrinthead checkerror JJ-J →orPrinthead checkerror →The message “Printhea

vi ContentsHP DesignJet CP Series Printers6 Image QualityImage Quality Troubleshooting Checklist 6-2. . . . . . . . . . . . . . . . . . . . . . . . .

3-12 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionPrinthead removedJJ-J→The printer has detected that one or more printhe

User Messages3-13HP DesignJet CP Series PrintersMessage Explanation and ActionReplace inkcartridge(s)JJJ-You are in the ink system replacement process

3-14 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionRoll emptyLoad new rollYou have used all of the media roll.Load a new r

User Messages3-15HP DesignJet CP Series PrintersMessage Explanation and ActionSystem errorXXXXXXAn internal error has occurred and a system error numb

3-16 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionSTATUSCalibratingThe printer is performing the accuracy calibration che

User Messages3-17HP DesignJet CP Series PrintersMessage Explanation and ActionSTATUSLens maintenanceThe lens cover on the printhead carriage requires

3-18 User MessagesHP DesignJet CP Series PrintersMessage Explanation and ActionSTATUSReadyThe printer is ready to print.Send a file to the printer.STA

4-1 HP DesignJet CP Series Printers4Service Tests

4-2 Service TestsHP DesignJet CP Series PrintersIntroductionThis chapter explains how to use the built-in Service Tests (Diagnostics) andwhat to do if

Service Tests4-3HP DesignJet CP Series PrintersService Tests (Diagnostics)The following is a list of all internal service tests available in the Print

viiContentsHP DesignJet CP Series PrintersAdditional Rear Cover(Only applicable to HP DesignJets 3500CP and 3000CP) 8-10. . . . . . . . . . . . . . .

4-4 Service TestsHP DesignJet CP Series Printers8 Sensors ' page 4-20The purpose of this test is to verify the operation of the followingSensors:

Service Tests4-5HP DesignJet CP Series PrintersThe purpose of this test is to show the revision of the internal Hard DiskDrive.

4-6 Service TestsHP DesignJet CP Series PrintersEntering the Service Tests (Diagnostics) Menu System1 Make sure the printer is switched OFF from the p

Service Tests4-7HP DesignJet CP Series PrintersD01. ElectronicsThe purpose of this test is to verify the operation of the:D Electronics Module.D Hard

4-8 Service TestsHP DesignJet CP Series PrintersElectronics FailureIf there is a problem with the components within the Electronics modulethen the fol

Service Tests4-9HP DesignJet CP Series PrintersCarriage FailureIf there is a problem with the components within the Carriage Assemblythen the followin

4-10 Service TestsHP DesignJet CP Series PrintersD02. Line SensorThe purpose of this test is to verify the operation of the Line Sensor which isinstal

Service Tests4-11HP DesignJet CP Series PrintersThe test is continued on the next page.8 If the test fails, a message similar to the following is disp

4-12 Service TestsHP DesignJet CP Series PrintersD03. Carriage Axis (Y-axis)The purpose of this test is to verify the operation of the components of t

Service Tests4-13HP DesignJet CP Series PrintersOnly replace one component at a time and perform the test againbefore replacing another component. Usi