HP Jetdirect 175x User Manual download pdf (Page 91)

Scan menu item is missing from the Home page.

Problem: On the Home page of my embedded web server the

Scan item is

missing from the left column.

Resolution 1: Only HP multifunction (MFP or All-in-One) devices can be

used for scanning; check the type of printer attached to the print server.

Resolution 2: Web Scan has been disabled on the print server that networks

the multifunction printer. Someone with configuration access to the print

server should check the configuration of the

Enable Web Scan parameter.

●

Email To… button is missing from the Scan page.

Problem: I can reach the Scan page but no

Email To… button appears next to

Scan.

Resolution: Scanning to email has been disabled on the print server that

networks the multifunction printer. Someone with configuration access to the

print server should check the configuration of settings of the

Enable Web

Scan-to-email

parameter. Both Enable Web Scan and Scan-to-email must

be set for the

Email To… button to appear.

●

The Email To… button is available but I get an error message.

Problem 1: The

Email To… button is available but the operation fails and an

error message says “

To use this feature, Email (SMTP Server) must be

specified

”. This means that no outgoing SMTP mail server was detected as

configured for the print server.

Resolution 1: Someone with configuration access to the print server should

configure the e-mail server, as follows: Click on the

Networking tab at the top

of the embedded web server page. In the left column of the page (in the

Configuration list), select Other Settings. For the parameter Email (SMTP)

Server (for outgoing mail)

, specify the e-mail server to be used when any

user scans to email through this networked scanner. Click

[Apply].

●

Back to start of troubleshooting web scanning

Back to start of Web Scan information

Disabling Web Scan and its alternative

You can disable and enable the availability of the web scanning facility in the

embedded web server. You can also disable and enable the alternative to this basic

scanning functionality.

The alternative: The print server may support (depending on installation methods)

the full-function scanning facility residing on individual computers—acquired by

installing the client software from the CD for the HP multifunction (MFP or

All-in-One) device. The client user can use that software normally on printers

networked through an HP Jetdirect print server, and it probably has more features

than the simple scanning available available on the embedded web server through the

client user's browser.

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