HP Notebook Reference Guide
Appendix B Troubleshooting resources ... 91 Ap
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it be
B Troubleshooting resources ● Access Web site links and additional information about the computer through Help and Support. Select
C Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into conta
Index Symbols/Numerics 1394 cable, connecting 42 1394 devices connecting 42 defined 41 removing 42 16-bit PC Cards 34 32-bit PC
ExpressCard configuring 37 defined 37 inserting 38 removing 39 removing insert 38 external AC power, using 30 external devices
setting password protection on wakeup 25 setting power options 23 setup of WLAN 6 setup utility navigating and selecting 73 restorin
1 Introduction This guide contains general information about HP note
2 Networking (select models only) Your computer supports two types of Internet access: ● Wireless—Refer to Creating a wireless
Network (disabled/ disconnected) Indicates that all network devices are disabled in Windows Control Panel. Network (connected) Indicates that one
Turning wireless devices on or off You can use the wireless but
Using a WLAN A wireless connection connects the computer to Wi-Fi networks, or WL
Setting up a new WLAN Required equipment: ● A broadband modem (either DSL or cabl
Windows does not recognize the new network, follow the same procedure you used initially to connect to your WLA
8. Reconnect external power and external devices. 9. Turn on the computer. Removing a SIM NOTE: To identify the SIM slot loca
connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may no
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-P
2. Plug the modem cable into the RJ-11 telephone wall jack (2). 10 Chapter 2 Networking (select models only)
Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To u
Adding new locations when traveling On a new computer, the only
Windows Vista 1. Select Start > Control Panel. 2. Click Hardware and Sound. 3.
2. Plug the other end of the network cable into a network wall jack (2). WARNING! To reduce the risk of electric shock, fire, or damage
3 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● P
Adjusting the volume Depending on
To check the recording functions on your computer, follow these steps: 1. Select Start > All Programs > Accessories >
Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take
Video Your computer may have one or more of the following external video ports: ● VGA ● HDMI (High Definition Multimedia Interface) NOTE:
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
HDMI The HDMI port connects the computer to an optional video or audio device, such as a high-definition television
Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on
4 Power management NOTE: A computer may have a power button or a power switch. The term power button is used t
Setting power options Using power-saving states The computer has two pow
Power settings and timeouts can be changed in Windows C
Customizing power plans Windows 7 1. Click the po
4. Click Require a password (recommended). 5. Click Save changes. 26 Chapter 4 Power management
Using Power Assistant (select models only) Power Assistant allo
Using Battery Check Battery Check in Help and Support provides information on the statu
NOTE: For additional information about the power meter, refer to Using the power meter on page 24. The c
Safety warning notice iv
● Decrease screen brightness. ● Before you leave your work, initiate Sleep or Hibernation, or shut dow
When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following
5 External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and co
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safe
Configuring a PC Card To reduce the risk of loss of support for other PC Cards during configuration, install only the software re
Inserting a PC Card CAUTION: To prevent damage to the computer and external media cards, do not insert an ExpressCard into a P
NOTE: To conserve power, stop or remove a PC Card when it is not in use. Removing a PC Card CAUTION: To reduce the risk o
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card i
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure
Table of contents 1 Introduction ...
Inserting a smart card 1. Hold the card label-side up, and gently slide the card into the smart card reader until t
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect the de
Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connect the device. ▲ T
Using a serial device (select models only) Select computer models include a serial port that connects optional de
USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-
46 Chapter 5 External cards and devices
6 Drives Handling drives Drives are fragile computer components that must be handled with care. Refer
Using hard drives Improving hard drive performance Using Disk Defragmenter As you
Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects th
Audio ...
Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following task
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. NOTE: After you
When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of
Sharing optical drives Although your computer may not have an integrated optical drive,
7 Security Protecting the computer Standard security features provided by the Windows operatin
Using passwords A password is a group of characters that you choose to secure your computer information. Sev
Setting passwords in Computer Setup Password Fun
4. When prompted, type your current password. 5.
To apply DriveLock protection to an internal har
Testing an AC adapter ...
Entering a DriveLock password Be sure that the hard drive i
6. Type your master pa
5. Use a pointing device or the arrow keys to select Disable protection. 6. To save your changes and exit Computer Set
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose i
Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer f
Using HP ProtectTools Security Manager (select modelsonly) HP ProtectTools Security Manager software is preinstalled on select computer models. This
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on
8 Maintenance 69
Managing power with a parked hard drive ... 49 Using HP 3D DriveG
Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your notebook or
Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the k
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a to
9 Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output Syst
74 Chapter 9 Computer Setup (BIOS) and System Diagnostics To exit Comp
Updating the BIOS Updated versions of the BIOS may be available on the
76 Chapter 9 Computer Setup (BIOS) and System Diagnostics NOTE: If you conne
10 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices
Enabling boot devices in Computer Setup The computer will boot to a USB de
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts
Cleaning procedures ...
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a
Setting a MultiBoot Express prompt To start Computer Setup and set the comput
82 Chapter 11 Management 11 Management Using Client Management Solutions Client Management Solutio
Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Cl
● Help desk and problem resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦
HP CCM (Client Configuration Manager) (select models only) HP CCM automates the management of software such as operat
Using Intel Active Management Technology (selectmodels only) Intel® Active Management Technology (iAMT) allows discovery, repair, and pr
Enabling the iAMT solution To configure iAMT settings: NOTE: The ctrl+p prompt is visible only if the AMT Setup P
Select To do this Password Policy Set options to control requirements for the network password and the MEBx password. Secure Firmware Upda
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the compu
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