HP ENVY 7643 e-All-in-One Printer User Manual

HP ENVY 7640 e-All-in-One series

Back viewFigure 2-2 Rear view of HP ENVY 7640 e-All-in-One seriesFeature Description1 Document feeder2 Power light. The green light indicates the pow

Jams and paper-feed issuesWhat do you want to do?Clear a paper jamSolve paper jam issues.Use an HP online troubleshooting wizardInstructions for clear

b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.CAUTION: If the paper tears when you are removing it f

b. Carefully turn the printer on its side to expose the bottom of the printer.c. Check the gap in the printer where the input tray was. If there is an

2. Gently pull the jammed paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels

●Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.●Do not place too much paper in the document feeder tray. For

Ink cartridge issuesFirst try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, c

NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 7640 series with only one c

Printing issuesWhat do you want to do?Fix problems with page not printing (unable to print)HP Print and Scan Doctor The HP Print and Scan Doctor is a

To verify that the printer is set as the default printera. Depending upon your operating system, do one of the following:●Windows 8.1 and Windows 8: P

Windows Vistai. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.ii. Double-click Services.iii. Right-cl

Control panel and status lightsOverview of buttons and lightsThe following diagram and related table provides a quick reference to the printer control

To check the power connection and reset the printer1. Make sure the power cord is rmly connected to the printer.1 Power connection to the printer2 Co

●In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print properties.3. Check the estimated ink levels

c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the printer toolbox.d. Click Print Diagnostic

3. Check the estimated ink levels to determine if the cartridges are low on ink.Consider replacing the print cartridges if they are low on ink.4. Alig

e. Click Clean, and follow the on-screen instructions.CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens

Copy issuesTroubleshoot copy problems. Use an HP online troubleshooting wizardGet step-by-step instructions if the printer does not create a copy, or

Scan issuesHP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.Solve scan prob

Fax issuesRun the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing,

●If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy completing another task, such

Plug the phone cord into the correct port1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, th

Control panel display iconsIcon PurposeCopy : Opens the Copy menu where you can select a copy type or change the copy settings.Scan : Opens the Scan m

●Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the

●Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one

The printer is having problems sending and receiving faxes●Make sure the printer is turned on. Look at the display on the printer. If the display is b

●Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a

—When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer, click

connect the answering machine as recommended, fax tones might be recorded on your answering machine.●Make sure the printer is set to receive faxes aut

Network and connection issuesWhat do you want to do?Fix wireless connectionChoose one of the following troubleshooting options.HP Print and Scan Docto

Read general instructions in the Help for Wi-Fi Direct troubleshooting1. Check the printer to conrm that Wi-Fi Direct is turned on:▲From the printer

Printer hardware issuesTIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying issues. The application

Resolve printer failure.▲Turn the printer o, then on. If that does not resolve the problem, contact HP.For more information about contacting HP suppo

Icon PurposeWireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wire

HP support●Register printer●Support process●HP support by phone●Additional warranty optionsRegister printerBy taking just a few quick minutes to regis

Phone support periodOne year of phone support is available in North America, Asia Pacic, and Latin America (including Mexico). To determine the durat

A Technical informationThe technical specications and international regulatory information for the HP ENVY 7640 series are provided in this section.F

Hewlett-Packard Company noticesThe information contained herein is subject to change without notice.All rights reserved. Reproduction, adaptation, or

SpecicationsTechnical specications for the HP ENVY 7640 series are provided in this section. For more product specications, see the Product Data Sh

Copy specications●Digital image processing●Maximum number of copies varies by model.●Copy speeds vary according to the complexity of the document and

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for rec

Material safety data sheetsMaterial safety data sheets (MSDS) can be obtained from the HP website at:www.hp.com/go/msdsHP inkjet supplies recycling pr

Battery disposal in the TaiwanBattery notice for BrazilCalifornia Perchlorate Material NoticeEPEAT132 Appendix A Technical information ENWW

Toxic and hazardous substance table (China)Restriction of hazardous substance (Ukraine)Restriction of hazardous substance (India)ENWW Environmental pr

Paper basicsThe printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large

Regulatory informationThe printer meets product requirements from regulatory agencies in your country/region.This section contains the following topic

FCC statementNotice to users in KoreaVCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordENWW Regulator

Notice to users of the U.S. telephone network: FCC requirements136 Appendix A Technical information ENWW

Notice to users of the Canadian telephone networkNotice to users in the European Economic AreaENWW Regulatory information 137

Notice to users of the German telephone networkAustralia wired fax statementGS Statement (Germany)European Union Regulatory NoticeProducts bearing the

Wireless functionality in Europe●This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Swi

Declaration of conformity140 Appendix A Technical information ENWW

Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:●Exposure to ra

Notice to users in CanadaNotice to users in Taiwan142 Appendix A Technical information ENWW

Notice to users in MexicoWireless notice to users in JapanENWW Regulatory information 143

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printi

B Additional fax setupIn this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might alr

Set up faxing (parallel phone systems)Before you begin setting up the printer for faxing, determine which kind of phone system your country/region use

●Case G: Fax line shared with computer modem (no voice calls received)●Case H: Shared voice/fax line with computer modem●Case I: Shared voice/fax line

Other equipment or services sharing your fax line Recommended fax setupDSL PBX Distinctive ring serviceVoice callsComputer dial-up modemAnswering mach

Figure B-1 Back view of the printer1 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.You m

Figure B-2 Back view of the printer1 Telephone wall jack2 DSL (or ADSL) lter and cord supplied by your DSL provider3 Use the phone cord supplied in

NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For example, you might have assigned one port for telephone and G

NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fa

●If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to t

To set up the printer with voice mail1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then c

and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a va

To set up the printer with a computer dial-up modem1. Remove the white plug from the port labeled 2-EXT on the back of the printer.2. Find the phone c

4 Computer DSL/ADSL modem5 ComputerNOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 p

There are two dierent ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer cannot receive faxes.6. Now you need to decide how

6 Computer7 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.You might need to connect the phone cord to your coun

Figure B-11 Back view of the printer1 Telephone wall jack2 Use the phone cord provided to connect to the 1-LINE port on the back of the printerYou mi

incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring t

4 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.You might need to connect the phone cord to your country/regio

Shared voice/fax line with computer DSL/ADSL modem and answering machine1 Telephone wall jack2 Parallel splitter3 DSL/ADSL lter4 Answering machine5 T

4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer.NOTE: If you do not

Load mediaSelect a paper size to continue.To load small-size paper1. Pull out the photo tray.Slide the paper-width guides outward, and then remove any

●If your computer has two phone ports, set up the printer as follows:Figure B-16 Back view of the printer1 Telephone wall jack2 Use the phone cord su

Serial-type fax setupFor information on setting up the printer for faxing using a serial-type phone system, see the Fax Conguration website for your

Test fax setupYou can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test aft

C Errors (Windows)●Low on ink●Very low on ink●Ink cartridge problem●Check cartridge access door●Ink cartridge problem●Paper size mismatch●Ink cartridg

Low on inkThe ink cartridge identied in the message is low on ink.Ink level warnings and indicators provide estimates for planning purposes only. Whe

Very low on inkThe ink cartridge identied in the message is very low on ink.Ink level warnings and indicators provide estimates for planning purposes

Ink cartridge problemThe ink cartridge identied in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer.NOTE

Check cartridge access doorThe cartridge access door should be closed for printing. Click here to go online for more information.ENWW Check cartridge

Ink cartridge problemThe ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a pri

Paper size mismatchThe paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct pa

2. Load paper.●Insert a stack of paper into the paper tray with the short edge forward and the print side down.●Slide the paper forward until it stops

Ink cartridge carriage stalledSomething is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).To clear the ob

Paper jam or tray problemPaper has become jammed in the printer.Before you try to clear the jam, check the following:●Make sure that you have loaded p

Out of paperThe default tray is empty.Load more paper, and then touch OK .For more information, see Load media on page 11.176 Appendix C Errors (Win

Document failed to printThe printer could not print the document because a problem occurred in the printing system.For information about solving print

Printer failureThere was a problem with the printer or ink system. Usually, you can resolve such problems by completing the following steps:1.Press

Door openBefore the printer can print documents, all doors and covers must be closed.TIP: When completely closed, most doors and covers snap into plac

Ink cartridge failureThe cartridges listed in the message are damaged or have failed.See Replace the cartridges on page 75.180 Appendix C Errors (Wi

Counterfeit Cartridge AdvisoryThe installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To rep

Incompatible ink cartridgesThe ink cartridge is not compatible with your printer.Solution: Remove this cartridge immediately and replace with a compat

Paper too shortThe paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more informatio

2. Unlock and open the front side of the paper tray.3. Load paper.●Insert a stack of paper into the paper tray with the short edge forward and the pri

Paper too long to auto-duplexThe paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting &qu

Incompatible HP Instant Ink CartridgeThis cartridge can only be used in a printer that is currently enrolled in HP Instant Ink.If you believe your pri

Used HP Instant Ink CartridgeThe HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printe

Please Connect Printer to HP ConnectedThe printer must be connected to HP Connected, otherwise you will be unable to print soon without further warnin

Cannot PrintThe printer needs to be connected to HP Connected to update its Instant Ink status.You will be unable to print until the printer has been

HP Protected Cartridge InstalledThe ink cartridge listed on the printer control panel can only be used in the printer that initially protected the car

IndexAaccessibility 19ADSL, fax setup withparallel phone systems 148after the support period 125answer ring patternchange 64parallel phone systems 150

line condition test, failed 114log, clear 71log, print 70manual receive 54modem and answering machine, shared with (parallel phone systems) 160modem a

send fax 49set up 60set up group contacts 61phone cordconnected to correct port test failed 112correct type test failed 113phone line, answer ring pat

port connection, failed 112setup 166telephone wall jack 112tone dialing 65traysclear paper jams 94locating 3paper-width guides illustration3troublesho

●Slide the paper-width guides inward until they stop at the edges of the paper.4. Push the paper tray back in.5. Change or retain the paper settings o

3. Push the paper tray back in.4. Change or retain the paper settings on the printer display.ENWW Load media 15

Load originalTo load original on the scanner glass1. Lift the scanner lid.2. Load the original print side down on the right front corner of the glass.

Open the HP printer software (Windows)After installing the HP printer software, depending on your operating system, do one of the following:●Windows 8

Sleep mode●Power usage is reduced while in the Sleep mode.●After initial setup of printer, the printer will enter the Sleep mode after ve minutes of

AccessibilityThe printer provides a number of features that make it accessible for people with disabilities.VisualThe HP software provided with the pr

3 PrintMost print settings are automatically handled by the software application. Change the settings manually only when you want to change print qual

Print photosMake sure photo paper is loaded into the photo tray.To print photos from a memory device1. Insert a memory device into the slot.2. On the

To print a photo from the computer (OS X)1. Load paper in the tray. For more information, see Load media on page 11.2. From the File menu in your soft

Print documentsMake sure paper is loaded into the paper tray.To print a document1. From your software, select Print.2. Make sure your printer is selec

Table of contents1 How do I? ...

Print on both sides (duplexing)To print on both sides of the pageYou can print on both sides of a sheet of paper automatically by using the automatic

Print using Near Field Communication (NFC)With near eld communication (NFC), you can quickly print documents and images from a mobile device (such as

Print with AirPrintPrinting using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printe

Print using the maximum dpiUse maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.Printing in maximum dpi takes longe

Tips for print successUse the following tips to print successfully.Tips for printing from a computerFor more information on printing documents, photos

Printer settings tips●On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.●On the Print dialog, choo

4 Use Web Services●What are Web Services?●Set up Web Services●Print with HP ePrint●Use HP Printables●Use the HP Connected website●Remove Web Services●

What are Web Services?ePrint●ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. I

Set up Web ServicesBefore you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet or wireless connection

4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use.5. If prompted

Scan ...

Print with HP ePrintHP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Jus

NOTE: Documents printed with ePrint may appear dierent from the original. Style, formatting, and text ow may dier from the original document. For d

Use HP PrintablesPrint pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages

Use the HP Connected websiteUse HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are al

Remove Web ServicesTo remove Web Services1.From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).2. Tou

Tips for using Web ServicesUse the following tips to print apps and use HP ePrint.Tips for printing apps and using HP ePrint●Learn how to share your p

5 Copy and scan●Copy documents●Scan●Tips for copy and scan success40 Chapter 5 Copy and scan ENWW

Copy documentsThe Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain pape

ScanYou can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient.When s

4. Choose the type of scan shortcut you want.5. Touch Start Scan .To scan an original from HP printer software (Windows)1. Load the original print sid

Specications ...

Scan to EmailThe Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specied recipients directly

4. If prompted, enter the PIN.5. Select your scan type by touching Photo or Document.6. For photos, select the can settings, and touch Continue.For do

To scan using WebscanScanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

Tips for copy and scan successUse the following tips to copy and scan successfully:●Learn how to scan to email from the printer display. Click here to

6 FaxYou can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book

Send a faxYou can send a fax in a variety of ways, depending on your situation or need.●Send a standard fax●Send a standard fax from the computer●Send

To send a standard fax from the computer (Windows)1. Open the document on your computer that you want to fax.2. On the File menu in your software appl

Send a fax using monitor dialingWhen you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the

4. Touch Send Now.5.Enter the fax number by using the keypad, touch (Phone book) to select a phone book contact or to select a previously dialed or

To change the ECM setting from the control panel1. From the printer control panel display, touch Setup .2. Touch Fax Setup .3. Touch Preferences .4. S

vi ENWW

Receive a faxYou can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive faxes manually. If you turn on t

Set up backup faxDepending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes

Forward faxes to another numberYou can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, reg

matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)NOTE: Thi

Receive faxes using HP Digital FaxYou can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves paper

3. Touch Preferences , and then touch HP Digital Fax.4. Select the setting that you want to change. You can change the following settings:●Fax Printin

Set up phone book contactsYou can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printe

8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .NOTE: Be sure to include any pauses or other required num

Delete phone book contactsYou can delete phone book contacts or group phone book contacts.1. From the printer control panel display, touch Fax .2. Tou

Change fax settingsAfter completing the steps in the getting started guide that came with the printer, use the following steps to change the initial s

1 How do I?Learn how to use your HP ENVY 7640 series●Get started on page 2●Print on page 20●Use Web Services on page 30●Copy and scan on page 40●Fax o

You may also access this feature by touching (the Fax Status icon) on the Home screen.Set the number of rings before answeringIf you turn on the Aut

5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continu

Set the fax speedYou can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.If you use

Fax and digital phone servicesMany telephone companies provide their customers with digital phone services, such as the following:●DSL: A Digital subs

Fax over Internet ProtocolYou might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by us

Use reportsYou can set up the printer to print error reports and conrmation reports automatically for each fax you send and receive. You can also man

O Does not print a fax conrmation report when you send and receive faxes successfully. This is the default setting.On (Fax Send) Prints a fax conrm

4. Touch Last 30 Transactions Fax Logs .5. Touch Print to begin printing.Clear the fax logClearing the fax log also deletes all faxes stored in memory

To view the call history1. From the printer control panel display, touch Fax .2. Touch Send Now.3.Touch (Phone book).4.Touch (Call history).72 Cha

7 Work with cartridges●Check the estimated ink levels●Replace the cartridges●Order ink supplies●Use single-cartridge mode●Cartridge warranty informati

2 Get startedThis section contains the following topics:●Printer parts●Control panel and status lights●Paper basics●Load media●Load original●Open the

Check the estimated ink levelsTo check the estimated ink levels from the printer control panel▲From the Home screen, touch the (Ink icon) to display

Replace the cartridgesTo replace the cartridges1. Check that power is on.2. Remove the old cartridge.a. Open the access door.b. Remove the cartridge f

c. Slide the new cartridge in the slot until it clicks.4. Close the cartridge access door.NOTE: The HP printer software prompts you to align the ink c

Order ink suppliesBefore ordering cartridges, locate the correct cartridge number.Locate the cartridge number on the printer▲The cartridge number is l

Use single-cartridge modeUse the single-cartridge mode to operate the HP ENVY 7640 series with only one ink cartridge. The single-cartridge mode is in

Cartridge warranty informationThe HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty d

Anonymous usage information storageThe HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In add

Tips for working with cartridgesUse the following tips to work with cartridges:●To protect the cartridges from drying out, always turn the printer o

8 Connect Your PrinterAdditional advanced settings are available from the printer's home page (embedded web server or EWS). For more information,

Set up the printer for wireless communication●Before you begin●Set up the printer on your wireless network●Change the connection type●Test the wireles

Printer partsFront viewFigure 2-1 Front and top views of HP ENVY 7640 e-All-in-One seriesFeature Description1 Lid2 Lid-backing3 Scanner glass4 Printe

Change the connection typeAfter you have installed the HP printer software and connected the printer to your computer or to a network, you can use the

To change from a wireless connection to a USB or Ethernet connection (Windows)●Connect the USB or Ethernet cable to the printer.To change from a wirel

Guidelines for using Wi-Fi Direct●Make sure your computer or mobile device has the necessary software.If you are using a computer, make sure you have

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and co

Change network settingsFrom the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network man

●Default Gateway●DNS Address7. Enter your changes, and then touch Done .8. Touch OK .ENWW Change network settings 89

Advanced printer management tools (for networked printers)To view or change some settings, you might need a password.NOTE: You can open and use the em

Open the embedded Web serverYou can access the embedded Web server via either the network or Wi-Fi Direct.To open the embedded Web server via networkN

Tips for setting up and using a networked printerUse the following tips to set up and use a networked printer:●When setting up the wireless networked

9 Solve a problemThis section contains the following topics:●Jams and paper-feed issues●Ink cartridge issues●Printing issues●Copy issues●Scan issues●F