HP Photosmart 1200 Photo Scanner User's Guide download pdf (Page 31)

hp photo scanner 1200

chapter 8

error messages

You might receive error messages on the scanner’s front panel display or on the

computer screen.

Windows: When I

connect the scanner to

my Windows computer

and press the Scan

button, there is no

scanning progress

dialog.

The software did not

install properly.

Restart the computer. If the problem still

exists, reinstall the software.

Problem Possible causes Solution

Error code or message Possible cause Solution

On the scanner:

000 blinks as the number of

photos remaining.

Insufficient memory The memory card is full. Either

insert a different memory card

or download and remove the

images on the memory card.

On the scanner:

E00 blinks as the number of

photos remaining.

Memory card is not formatted

correctly, no memory card

found, or memory card is

defective.

• Format the memory card:

press and hold the Quality

button, then press the Scan

button. The indicator light

will flash while the card is

being formatted.

• Replace the memory card if

E00 continues to flash after

attempting to format it.

On the scanner:

E01 blinks as the number of

photos remaining.

USB port is not supplying the

necessary power.

Connect to a USB port on the

computer rather than a hub.

On the scanner:

E02 or higher blinks as the

number of photos remaining.

Self-test failed. Call HP Customer Care.

On the computer:

Connection between the

imaging device and computer

failed.

Bad USB cable or connection.

• Replace the USB cable. Use

only the HP-supplied cable.

• Check the USB connection.

• Try a different USB port.

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HP Photosmart 1200 Photo Scanner User's Guide Page 31

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