HP Compaq Business Desktop dx2000 Technical Information download pdf (Page 82)

D–8 359782-002 Service Reference Guide, dx2000 uT

Troubleshooting Without Diagnostics

System files missing or

not properly installed.

1. Insert a bootable system

diskette and restart.

2. Verify hard drive is partitioned

and formatted.

3. Install system files for the

appropriate operating system if

necessary.

Hard drive boot

disabled in Computer

Setup.

Run Computer Setup and enable the

hard drive entry in the Storage

Boot Order list.

Second Ultra ATA hard

drive does not perform

optimally.

Using the wrong cable

for the drive type.

Reinstall the second Ultra ATA hard

drive using an 80-conductor cable

(standard on select models.)

Both slow and fast

UATA devices are on

the same data cable.

Connect slower UATA devices to a

separate data cable connected to

the secondary IDE (ATA) controller.

Computer will not start. Hard drive is damaged. Observe the beeps and LED lights

on the front of the computer. See

Appendix C, “POST Error

Messages”.

Computer seems to be

locked up.

Program in use has

stopped responding to

commands.

1. Attempt the normal Windows

“Shut Down” procedure.

2. Press the power button for

four

or more seconds to turn off

the power.

3. Restart the computer using the

power button.

Solving Hard Drive Problems (Continued)

Problem Cause Solution

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