HP RP3 User Manual download pdf (Page 20)

A Troubleshooting

Solving Common Problems

The following table lists possible problems and recommended solutions.

Problem Solution

Scanner does not power up. Ensure that the POS computer is powered on.

Ensure that the scan module is properly connected to the USB port

of the terminal monitor. If the scan module is attached to a

standalone monitor, ensure the monitor USB cable is properly

connected to the host.

Reposition the scan module to a different USB port.

If still not working, swap out with a different or new scan module.

Top light on scanner is flashing. Reader may be indicating that the scanner is currently disabled.

1. Enable through host command.

2. Connect with Configuration Utility and change interface.

Scanner does not read barcodes (scanner emits a

target cross hair but there is no green dot or single

beep when reading a barcode).

Try scanning a different product barcode.

Clean the front window on the scanner if it is dirty.

Check the front window on the scanner. If it is heavily damaged,

replace the scanner.

Determine the symbology type and ensure the symbology is

enabled.

Scanner emits a target cross, emits a green dot, and

emits a single beep when reading a barcode but does

not transmit data to the host.

Reset the Interface option: USB Com or USB Keyboard Wedge

●

If interface = USB Com, open a comport emulator and

determine in Device Manager the correct comport number.

●

If interface = USB Keyboard Wedge, open a generic text editor

such as Notepad, Microsoft Word or Command prompt.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community

forums or IT experts, broad multi-vendor knowledge base, monitoring and diagnostic tools, go to

http://www.hp.com/support.

Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call

technical support. Have the following information available when you call:

● If the product is connected to an HP POS computer, provide the serial number of the POS

computer

●

Purchase date on invoice

14 Appendix A Troubleshooting

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