HP ProDesk 600 G3 Base Model Microtower PC User Manual Page 74
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Solving hard drive problems
Hard drive error occurs.
Cause Solution
Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on
a drive. Select Properties, and then select the Tools tab.
Under Error-checking click Check Now.
In Windows 10, type file in the taskbar search box, and
then select File Explorer from the list of applications. In
the left column, expand This PC, right-click on a drive, select
Properties, and then select the Tools tab. Under Error
checking click Check.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with a
le.
In Windows 7, click Start, expand Computer, and right-click on a
drive. Select Properties, and then select the Tools tab. Under
Error-checking click Check Now.
In Windows 10, type file in the taskbar search box, and then
select File Explorer from the list of applications. In the left
column, expand This PC, right-click on a drive, select Properties,
and then select the Tools tab. Under Error checking click Check.
Drive not found (identied).
Cause Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconguration directions in the Solving hardware installation
problems on page 79 section. If the system still does not
recognize the new device, check to see if the device is listed within
Computer Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Boot Options.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure Device Available is
selected for the device's SATA port in Advanced > Port Options.
Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced >
Boot Options.
66 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- About This Book 3
- Table of contents 5
- 1 Product features 9
- Front panel components 10
- Rear panel components 11
- Non-vPro systems 12
- 2 Illustrated parts catalog 13
- Computer major components 7 15
- Miscellaneous parts 16
- Miscellaneous parts 9 17
- Miscellaneous parts 11 19
- Generating static 21
- Grounding the work area 22
- Operating guidelines 23
- Routine care 24
- Service considerations 25
- Cables and connectors 26
- Hard Drives 26
- Lithium coin cell battery 26
- SATA hard drives 27
- SMART ATA drives 27
- Preparation for disassembly 28
- Access panel 29
- Dust lter 30
- Front bezel 31
- Internal drive bezel 32
- Card reader module 34
- Hood sensor module 35
- Serial port module 36
- Hard drives 38
- Optical drives 41
- Optical drives 35 43
- Drive cage 44
- Memory module 45
- Expansion card 46
- Expansion card 39 47
- Power supply 49
- Fan-sink 50
- Fan-sink 43 51
- Processor 52
- System board 53
- Computer Setup–Main 57
- Computer Setup—Security 59
- Computer Setup—Advanced 61
- Safety and comfort 67
- Helpful hints 68
- Solving general problems 69
- Solving general problems 63 71
- Solving power problems 73
- Solving hard drive problems 74
- Solving display problems 77
- Solving display problems 71 79
- Solving audio problems 81
- Solving printer problems 83
- Solving network problems 88
- Solving network problems 81 89
- Solving network problems 83 91
- Solving memory problems 92
- Solving software problems 96
- 10 System backup and recovery 110
- Using Windows tools 111
- Restore and recovery 111
- Creating recovery media 114
- Backing up your information 116
- System Recovery 117
- System Restore 117
- A Battery replacement 121
- B Statement of Volatility 124
- C Power cord set requirements 125
- Country-specic requirements 126
- D Specications 127
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