HP Omni 220-1048hk Desktop PC User Manual download pdf (Page 27)

Symptom Possible Solution

No Signal

message appears

on the display.

●

Ensure that the gaming device is on.

●

Make sure the HDMI cable is connected from the gaming device to the computer.

Audio drops when

a video game is

being played.

● The system is on Mute. Press the Volume + or Volume – button on the side of the

computer to get out of Mute state.

●

Check the volume setting on the Onscreen Display menu.

● Open the Audio Settings menu from within the gaming application to ensure that the

correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP

TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.)

Software troubleshooting

Some software repairs are as simple as restarting your computer, and others require performing a System

Recovery from files on your hard disk drive.

To repair software problems, try these methods:

●

Turn the computer off completely, and then turn it on again. Sometimes this is the easiest way to fix a

problem.

● Update the drivers (see

Updating drivers on page 23).

●

Use Microsoft System Restore (see

Microsoft System Restore on page 24) — Restore your computer to

a configuration that was in use before the software was installed.

●

Reinstall the software program or hardware driver. (See

Software program and hardware driver

reinstallation on page 25) — Restores the software (if it came with the product) or hardware driver to

factory defaults.

●

System Recovery (see

System Recovery on page 28) — Erase and reformat the hard disk drive, and

then reinstall the operating system, programs, and drivers.

CAUTION: This erases all data files you have created.

Updating drivers

driver

is a software program that enables your computer to communicate with an attached device, such as a

printer, hard disk drive, mouse, or keyboard.

ENWW

Software troubleshooting

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HP Omni 220-1048hk Desktop PC User Manual Page 27

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