HP ENVY 32-inch Media Display with Beats Audio User Manual download pdf (Page 24)

3 Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem Possible Cause Solution

Screen is blank or video is

flashing.

Power cord is disconnected. Connect the power cord.

Power button is turned off. Press the front panel power button.

NOTE: If pressing the power button has no effect, press and

hold the power button for 10 seconds to disable the power

button lockout feature.

Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the

cables on page 7 for more information.

System is in sleep mode. Press any key on the keyboard or move the mouse to

inactivate the screen blanking utility.

Video card compatibility. Open the OSD menu and select the Input Control menu. Set

Auto-Switch Input to Off and manually select the input.

Image appears blurred,

indistinct, or too dark.

Brightness is too low. Open the OSD menu and select Brightness to adjust the

brightness scale as needed.

No speaker volume or low

speaker volume.

Volume control is turned down. Adjust the volume control on the bottom left of the front

panel.

Volume is muted. Press up on the volume control to unmute the volume.

Volume is turned down in the OSD, Open the OSD and select Management > Audio and adjust the

volume scale.

Headphones are plugged in. Unplug the headphones. The speakers are disabled when the

headphones are plugged in.

Check Video Cable is

displayed on screen.

Monitor video cable is disconnected. Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is

off while connecting the video cable.

Input Signal Out of Range is

displayed on screen.

Video resolution and/or refresh rate

are set higher than what the monitor

supports.

Change the settings to a supported setting (see Preset

display resolutions on page 24).

The monitor is off but it did

not seem to enter into a low-

power sleep mode.

The monitor's power saving control is

disabled.

Open the OSD menu and select Power Control > Auto-Sleep

Mode and set auto-sleep to On.

OSD Lockout is displayed. The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button on the side panel for 10

seconds to disable the OSD Lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button Lockout

function is enabled.

Press and hold the power button for 10 seconds to unlock the

power button function.

18 Chapter 3 Support and troubleshooting

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HP ENVY 32-inch Media Display with Beats Audio User Manual Page 24

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