Hp Systems Insight Manager User Manual download pdf (Page 6)

Introduction

• ovwebconsole.xml – tool definition file to add a launch to the HP OpenView Service Desk Web

Console from Systems Insight Manager

• hpsimsde.exe – program to automatically create incidents from events received by Systems Insight

Manager

• hpsimsde_test.bat – file to test sd_event configuration from the HP SIM server on Microsoft®

Windows®

• insightmanager.xml – sample XML file that can be imported into Service Desk

The information provided in this guide serves as a foundation for integrating Systems Insight Manager

data into Service Desk. Although the Systems Insight Manager database is capable of storing an

extensive collection of systems data, for clarity, this guide concentrates on a small subset of the total

information available.

Supported Configurations

The procedures described in this document apply to various configurations for HP SIM and Service Desk.

For example, HP SIM running on Microsoft® Windows® using an SQL database can be used in

conjunction with OpenView Service Desk running on HP-UX using an Oracle database.

The list of supported configurations is provided in the following table. This table represents Service Desk

4.5 and HP SIM 5.0 or 5.1.

Table 1 Supported Configurations for ServiceDesk 4.5 and HP SIM 5.0 or 5.1

Service Desk – Microsoft®

Windows®

Service Desk – HP UX

HP SIM – Windows - SQL Yes Yes

HP SIM – Windows - Oracle Yes Yes

HP SIM – HP-UX – PostgreSQL Yes Yes

HP SIM – HP-UX - Oracle Yes Yes

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Hp Systems Insight Manager User Manual Page 6