Hp Systems Insight Manager User Manual download pdf (Page 3)

Contents

Introduction

Supported Configurations ....................................................................................................................... 6

ACES XML Import

Importing items as Service Desk configuration items from the HP SIM database

Creating a new template......................................................................................................................... 9

Installing the Insight Manager Configuration File...................................................................................... 10

Creating a Data Source for Systems Insight Manager using an SQL Database ............................................. 11

Creating a Data Source for Systems Insight Manager using an Oracle database.......................................... 11

Creating a Data Source for Systems Insight Manager using a PostgreSQL database ..................................... 11

Creating the Import Mapping for the HP SIM database.............................................................................13

Creating and Importing the Insight Manager XML file from the HP SIM database ......................................... 15

Importing Different Types of Devices from Systems Insight Manager............................................................ 17

Importing Storage Essentials Devices from Systems Insight Manager ........................................................... 17

Automatic incident creation from HP SIM events

Installing the Service Event Program........................................................................................................ 19

Testing the Service Event Program .......................................................................................................... 19

Creating a custom command in HP SIM 5.0 ............................................................................................ 21

Creating a custom tool in HP SIM 5.1..................................................................................................... 24

Creating an “Action on Event” in HP SIM................................................................................................ 25

Adding other fields to the External Event Import Mapping.......................................................................... 27

Creating Incidents from Storage Essentials Events..................................................................................... 28

Automatic incident closing from HP SIM

Creating a custom command in HP SIM 5.0 ............................................................................................ 30

Creating a custom tool in HP SIM 5.1..................................................................................................... 30

Creating a query for cleared events........................................................................................................ 31

Creating an “Action on Event” in HP SIM................................................................................................ 32

Launching HP SIM and other Management Applications from Service Desk

Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk

Defining a Smart Action for the HP System Management Homepage .......................................................... 34

Defining a Smart Action for the in-context launch of HP Systems Insight Manager ......................................... 35

Defining a Smart Action for the HP Integrated Lights-Out ........................................................................... 36

Service Desk Service Pages

Updating Systems Insight Manager to Discover the Service Desk Web Interface........................................... 38

Adding Service Pages Tools Menu Entry ................................................................................................. 39

Viewing Incidents in Service Pages......................................................................................................... 40

Scheduling the HP SIM Data Exchange

HP OpenView Web Console

Updating Systems Insight Manager to Discover the OpenView Web Console .............................................. 46

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Hp Systems Insight Manager User Manual Page 3