Hp Systems Insight Manager User Manual download pdf (Page 172)

NOTE: This applies to both x86 and x86_64 if the user elects to install the XWindows support.

NOTE: These must be the 32-bit version even under x86_64 architecture as HP SUM and several

of the RPMs require 32-bit libraries installed.

NOTE: The versions below are needed as a minimum. Later versions of these can most likely be

used as well.

• libuuid-2.17.2-6.el6.i686.rpm

• freetype-2.3.11-5.el6.i686.rpm

• libSM-1.1.0-7.1.el6.i686.rpm

• libICE-1.0.6-1.el6.i686.rpm

• libXi-1.3-3.el6.i686.rpm

• libX11-1.3-2.el6.i686.rpm

• libXext-1.1-3.el6.i686.rpm

• libXcb-1.5-1.el6.i686.rpm

• libXau-1.0.5-1.el6.i686.rpm

• libXrender-0.9.5-1.el6.i686.rpm

• libXrandr-1.3.0-4.el6.i686.rpm

• libXfixes-4.0.4-1.el6.i686.rpm

• libXcursor-1.1.10-2.el6.i686.rpm

• fontconfig-2.8.0-3.el6.i686.rpm

• expat-2.0.1-9.1.el6.i686.rpm

• expect-5.44.1.15-2.el6.<arch>.rpm

• zlib-1.2.3-25.el6.i686.rpm

• libstdc++-4.4.4-13.el6.i686.rpm

• net-snmp-5.5-27.el6.<arch>.rpm

In addition, the build directory for RPMs built from source has changed depending on the name

of the user building them. Up through RHEL5, the directory had been /usr/src/redhat/RPMS/

<architecture>. Under RHEL6, the directory is /root/rpmbuild/RPMS/<architecture>

if the user is logged in as root and /$USER/home/rpmbuild/RPMS/<architecture> for

users other than root.

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If you are receiving an HP Smart Update Manager Connection Error or Discovery Failed message

in the StdOut Task Results for Initial ProLiant Support Pack Install, SSH Install, or Configure or Repair

Agents, follow the following troubleshooting tips:

• Ensure your workstation does not have an existing connection to the admin/administrator

share on the target IP address. If it does, it prevents HP Smart Update Manager from connecting

to the remote server's share because Windows only allows one connection from a client to a

server's share. This can be checked by entering net use at a command prompt. If there is

an existing share to the target IP address, \admin share, delete it and try the installation

again.

• Ensure that the target IP address server's admin share is accessible. Validate the target server

can be accessed by entering net use x: \\<ip_address_or_dns_name>\admin for

the target server's IP address or DNS name. When the connection is validated, ensure that it

is deleted by entering net use x: /d at command prompt.

• Ensure the user ID being used to connect to the target IP address server is part of the

administrator's group. If it is not, HP Smart Update Manager blocks installation to the target.

172 Troubleshooting

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