Hp Systems Insight Manager User Manual Page 116

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Extension
The number of days that this warranty has been extended.
Wty: HP HW Maintenance Onsite Support
The warranty start and end date is listed for each warranty item along with the following
information:
Status
The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
B: Delivery blocked
C: Cancelled
Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
Wty: HP Support for Initial Setup
Status
The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
B: Delivery blocked
C: Cancelled
Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
116 Contract and warranty
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