Hp Insight Control User Manual download pdf (Page 39)

14 Troubleshooting

This chapter identifies and provides solutions for commonly encountered issues, as well as answers to

frequently asked questions.

Troubleshooting Insight Control features

Specific troubleshooting hints and tips for Insight Control features are contained in their respective user

guides, which are available at the following website:

http://www.hp.com/go/insightcontrol/docs

User name and password not accepted

If Systems Insight Manager was previously installed with a password that is not accepted by Insight software,

change the user name and password to include only the following characters:

• Upper and lower case alphabetic characters

• Numbers 0 (zero) through 9

• Special characters such as the underscore ( _ ), dollar sign ($), ampersand (&), caret (^), percent sign

(%), number sign (#), equals sign (=), left back quote ( `), tilde (~), pipe ( | ), less than sign ( <), greater

than sign (>), and period ( . )

IMPORTANT: Do not use a dollar sign ($) as the first character in a password. Do not use a space as the

last character in a password.

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Hp Insight Control User Manual Page 39