Hp StoreEver TapeAssure Software User Manual

Browse online or download User Manual for Storage Hp StoreEver TapeAssure Software. HP StoreEver TapeAssure Software User Manual

  • Download
  • Add to my manuals
  • Print
  • Page
    / 213
  • Table of contents
  • TROUBLESHOOTING
  • BOOKMARKS
  • Rated. / 5. Based on customer reviews
Page view 0
HP Library and Tape Tools User Guide
Product version: 4.16
Abstract
HP Library and Tape Tools (L&TT) is a comprehensive application that provides functions for identifying, testing, updating, and
troubleshooting a wide variety of data storage hardware and media.
HP Part Number: EH957-90955
Published: (June 2013)
Edition: First
Page view 0
1 2 3 4 5 6 ... 212 213

Summary of Contents

Page 1 - Product version: 4.16

HP Library and Tape Tools User GuideProduct version: 4.16AbstractHP Library and Tape Tools (L&TT) is a comprehensive application that provides fun

Page 2

What's newNew features and enhancements in L&TT:• “What's new in L&TT 4.16” (page 10)• “What's new in L&TT 4.15” (page 11)•

Page 3 - Contents

NOTE: L&TT tests are constantly updated to improve test coverage and problem diagnosis. Asnew device issues are discovered, changes are made to th

Page 4 - 4 Contents

DLT, DLT1, VS80, VS160, and SDLT Assessment tests performed:• SCSI interconnect test• Review event log entries (that were present prior to running thi

Page 5 - Contents 5

• Read check• Review new eventsNewer test• Requires that cartridge be already loaded or in the process ofloading when the test is started.• Looks at t

Page 6 - 6 Contents

• Enable Passive Test (defaults to TRUE) – analyzes drive history(runs device analysis and looks at DDS Reports information)• Allow overwrite (default

Page 7 - Contents 7

In L&TT 4.12 the LTO drive assessment test was improved to be more accurate and consistent whilealso making a pass/fail decision with a single tap

Page 8 - 8 Contents

Figure 44 Multiple tests for each tape speedThe error rate tests for each direction cover different parts of the tape and are run at differentspeeds,

Page 9 - 1 Introduction

tape)||_ Channel variation: 0.0% Channel variation margin: 100.0%||_ Offtrack count: 0 CCQ rewrite percent: 0.1%||_ 3.8 m/sec. tape speed

Page 10 - What's new

Connectivity testDescription Writes data to the internal buffers in your product to verify that thephysical connection between your host and the stora

Page 11 - What's new 11

When to run Run this test when you want to verify that data compression is workingproperly.Average duration < 10 minutesOther notes Test will overw

Page 12 - 12 Introduction

Command line syntax The Device Analysis test is available from the command line. Formore information, see Running tests (CLF) (page 91).Test name: Dev

Page 13 - What's new 13

◦ Red Hat Enterprise Linux 6.4 support added.◦ SuSE 11 SP3 support added.• Generic to toolEthernet access is now available for LTO-6 drives.◦◦ The Eth

Page 14 - 14 Introduction

DDS Cooling TestDescription This test monitors the temperature sensors of a DAT320 drive while writingdata for approximately 30 minutes, to ensure tha

Page 15 - What's new 15

Options There are two recommended options to control the behavior of the test:• Test Type (default is Read Only) —To run the Read Only (data quality a

Page 16 - 16 Introduction

DLT SRAM Check test (short and long versions)CAUTION: These tests are destructive and will overwrite data on the media that is present in yourproduct.

Page 17

Initialize Element Status testDescription This test script executes an initialize element status commandon the library, which instructs the library to

Page 18 - 18 Introduction

Description This is a general-purpose test of the library. The test exercises the libraryrobotics by moving media to and from all of the selected elem

Page 19 - Installing L&TT

(5, for example) or a range (2-5, for example) to test specific drive elements (numbering startsat 1).• Test Import/Export range (all, x-y, or none)—

Page 20 - Installation procedure

• Barcode Mode— Specify how bar codes are handled. Choose one of the following options:Show all— Shows all bar codes◦◦ Show suspect— Shows only suspec

Page 21 - Starting L&TT

these will be come the test tapes for that test run. There is one tape perdrive type. For example if the library has multiple LTO2 tape drives andmult

Page 22 - Scan mode

Library Read Write testDescription The Library Read Write test automates the testing of the drives and tapesin a tape library. This test assumes that

Page 23

OptionsAllow overwrite (default: FALSE) — Set to TRUE to enable testoptions which write to the tape. Specifically, if MB to write is•greater than 0 or

Page 24 - I/O mode

◦ Added the LTO Data Assessment Test, which is aimed at checking the quality of the dataon tape. (L&TT 4.14 SR2)◦ LTO support ticket device analys

Page 25 - Application window layout

◦the test tape will be written during the assessment test. Thechoices are Default and Entire tape.NOTE: If Run LTO drive assessment test is TRUE andDr

Page 26 - ◦ Other devices

labels, and keep correct inventory. The test will fail immediatelyupon the first robotics error.• No tapes in the selected drives. If there are tapes

Page 27 - Standalone devices

TIP: To keep log information about a tape that has been discardedfrom the library, copy or rename the log file before running the LibraryRead Write te

Page 28

OptionsTest time in minutes — The default is to read all the data on thetape. If the tape is fully written, this parameter can be set to read foronly

Page 29

NOTE: For instructions on how to perform this test, see Running thetests (GUI) (page 40), Running the tests (CSI) (page 73), or Running tests(CLF) (pa

Page 30 - Using the Test screen

Available for LTO drives onlyLTO Stuck Tape testDescription This test tries to determine if the cartridge in the drive is physically stuck, orif it ca

Page 31 - Using the Utility screen

OptionsTest Time Limit—Specify the time limit in minutes. Enter 0 forno time limit.•• Data Limit Type—Specify one of the following options to limitthe

Page 32

Available for AIT, DDS, DLT, SDLT, VS80/160 or DLT1, LTO, and STK 9840 tapedrives, MO and UDO optical drives.MO Media Validation testDescription This

Page 33

OptionsLoop count — Specify the number of times the test sequenceshould be repeated. Each test sequence consists of two moves —•one from the specified

Page 34 - Managing firmware

Read/Write testCAUTION: This test is destructive and will overwrite data on the media that is present in yourproduct.Description This test performs a

Page 35 - Acquiring firmware files

◦ Drive type (generation) is now shown in the front panel window making it easier to selectthe correct drive for the media being moved. Media type is

Page 36

OptionsTest Time Limit — Specify the time limit in minutes. Enter 0for no time limit.•• Data Limit Type — Specify one of the following options to limi

Page 37 - Managing firmware 37

Restore Factory Default SettingsDescription Checks current configuration parameters of an MO drive and identifiesany that differ from factory defaults

Page 38 - Uploading firmware to devices

Other notesThis test assumes•◦ The SDLT tapes have the proper bar code labels with S as the7th character◦ The SDLT drives have the latest firmware◦ Th

Page 39 - Advanced options

1. In the device listing (the By Product or By Connection tab), select the library or drive to test.2. Click Dev Perf on the main toolbar. The Drive P

Page 40 - Viewing results

5. Specify the following additional parameters:• Block Mode—Choose one of the following (suggested starting value is Fixed):Fixed— The test uses a fix

Page 41

Figure 47 Drive Performance Results tabFor Linux, HP-UX, Solaris, OpenVMS, and MAC OS X, the devperf command is available forlibraries and tape drives

Page 42 - Aborting a test

Figure 48 Device Performance Tool screen3. To see the test options for devperf, use the command testoptions in the DevicePerformance Tool screen. The

Page 43

4. Change the settings for one or more options. To change the settings, enter the number thatcorresponds with the option that you want to change. Ente

Page 44 - Using the support screen

Figure 50 Restore Performance Test tab of the System Performance screen3. Specify the following parameters:• Test Path— Enter the destination director

Page 45

• File Tree Depth— Specify the number of levels of subdirectories the program willcreate from the specified directory (suggested starting value is 5).

Page 46 - Setting the detail level

• Virtual libraries (including D2D backup devices): no change• Tape drivesThe LTO drive assessment test now checks the firmware version as new firmwar

Page 47 - Other functionality

Figure 51 Backup Performance Test tab of the System Performance screen3. Specify the following parameters:• Read Size — Enter the maximum block size (

Page 48 - Viewing embedded data

measure of the access rate of the real data, point each reader at the data that each streamwill back up.• Read Files — Specifies whether the files mus

Page 49

The two options available for the Backup Performance Test are:• Blocksize—Specify the blocksize (in bytes) to be read. Typical values are 32768(32KB),

Page 50

Device-specific utility descriptionsL&TT provides three types of utilities:• Device-specific utilities are accessed from the Utility screen and op

Page 51

Available for This utility is available for MSL2024, MSL4048, MSL8048, MSL8096,ESL E-Series, and the 1/8 G2 Tape Autoloader.NOTE: EML support for the

Page 52

Firmware Tape Creator (FUP tape) utilityDescription Lets you create a firmware update (FUP) tape on your drive. A FUP tapeis a tape that is created wh

Page 53

After the running the utility, power cycle the drive and then use L&TT to rescanfor devices.Available for LTO drives onlyLTO Firmware to Data Tape

Page 54 - Interpreting a report

When to run Run this utility when you want to erase a tape that has been writtenpreviously.Average duration Quick erase takes about one minute. Full e

Page 55 - LTO drives

7 Reports and support ticketsA major feature of L&TT is the ability to generate reports and support tickets. In the event of ahardware problem, a

Page 56

is set to the desired level before generating the HTML report because the detail level withinthe HTML file cannot be changed.• When generating a repor

Page 57 - LTO media

◦ LTO ticket now shows real time in the history logs, such as the SCSI command historyand event log, as long as the device driver (hplto.sys) or libra

Page 58

• The system information – if the ticket was pulled using L&TT, but not if generated from CommandView TL.• The library• The drivesThe decode is ar

Page 59

Figure 54 Support ticket System Configuration sectionWhen troubleshooting, check for:• Tool version — the version of L&TT that the ticket was pull

Page 60

In most cases additional categories between Drive and Interface cleanly separate drive issues frominterface issues, which can have similar symptoms an

Page 61 - Installation

Figure 56 Support ticket Drive health section• Device Analysis - These are the ‘rules’ which are run against the drive logs and highlight anyconcerns

Page 62

• Any output from the device analysis rules. This should be the first place to look.• Any highlighted items.Drive configurationThe Drive Configuration

Page 63 - Installing the latest version

• The margin assessment, rather than the reported temperature• Over temperature (or under) will be highlightedDrive performanceThe Drive Performance s

Page 64

Figure 60 Support ticket Drive Usage section• Tape Pulled – expressed in full volume equivalents (FVEs), which is the equivalent of writingto or readi

Page 65 - Installing L&TT for Mac

Cartridge identityThe Cartridge Identity section shows information specific to the last cartridge loaded – eithercurrently loaded or ejected.Figure 62

Page 66 - Navigating the screens

Figure 64 Support ticket Cartridge Configuration sectionWhen troubleshooting, check for:• Write protected. Not an issue if set, but may cause backups

Page 67

Figure 67 Support ticket Cartridge Usage sectionCartridge historyThe Cartridge History section shows anything specific for this tape that was identifi

Page 68

◦ CSI (non-Windows) interface has improved text output – removed unnecessary wraparound.◦ Issue fixed with scan of USB 3.0.• DocumentationUser guide i

Page 69

8 Additional functionalityThis chapter describes additional features of the program that are not covered elsewhere in thisguide.• Setting software pre

Page 70

Figure 68 L&TT Preferences dialog box (default settings shown)To set the preferences in the CSI version of L&TT, from the Main screen, use the

Page 71

Figure 69 L&TT preferences dialog box (CSI version)Available optionsThe following list describes the available options. Some options are not avail

Page 72

24 hours. This functionality is only available if you have an Internet connection. For moreinformation, see Using the Internet update furnctionality (

Page 73

NOTE: L&TT will only check for updates on the Web once in a 24-hour period.Finding customer advisories and notificationsYou can find a list of adv

Page 74

Figure 70 Customer Advisories/Notifications dialogThe advisories for the selected Device Family are listed from most recent to oldest.Select an adviso

Page 75 - Viewing test results

Using passwordsA number of tool features are available only when enabled with a password. The password isintended to prevent inexperienced users from

Page 76

Figure 71 Front panelUsing the Move Media functionMost supported libraries and autoloaders support a set of commands for moving media from onelocation

Page 77

Figure 72 Move Media screenThe Move Media screen is divided into two sections showing all available source and destinationdrives, slots, and mailslots

Page 78

1. The source is empty.2. The destination is full.3. The picker is full with some other media.4. The source and destination are the same.5. Invalid ar

Page 79 - Support ticket compression

Autoloaders• DAT72x6 – After using the L&TT front panel and then closing L&TT, the autoloader is left‘locked'. This is expected product b

Page 80

1. Select Run Utilities from the Utilities menu to display the Run Utilities dialog.Figure 73 Run Utilities dialog2. Select the utility from the Utili

Page 81 - Viewing an event log

System Config utilityThe System Config utility checks the local host configuration. The System Config utility extracts thelocal host configuration and

Page 82

Using the quiet mode featureDepending on the quiet mode argument specified, warning and error dialog boxes may not bedisplayed in quiet mode. Quiet mo

Page 83

Figure 75 Installation Check wizard2. Select the device on which to run the installation check and click Start Verification to displaythe next screen

Page 84 - Figure 40 ESL G3 service port

Figure 76 Installation Check wizard results5. Click OK to close the Installation Check wizard. Closing the wizard also closes L&TT. If youwant to

Page 85

◦ Management IP/URL and port◦ List of monitored drives• Start service — Click to start the TapeAssure service• Stop service — Click to stop the TapeAs

Page 86 - Known issues and limitations

Figure 78 Tool Status Report screen (GUI)2. Follow the steps outlined on the Tool Status Report screen.3. Click one of the following buttons:• Send as

Page 87 - 5 Command line functionality

Figure 79 Tool Status Report screen (CSI)2. From the Tool Status Report screen, enter one of the following commands:• preview—Displays the TSR in a te

Page 88 - Command line functions

9 Advanced installation topicsThis chapter contains the following sections:• Other changes to the system (GUI)• Reboot criteria• Running L&TT from

Page 89 - Scanning the bus (CLF)

(Linux)1. Fully install L&TT onto a computer. If desired, also install any necessary firmware files into thefirmware subdirectory.2. Remove the lo

Page 90 - Listing supported tests (CLF)

Finding additional informationThe HP website provides the current version of L&TT for download, and general information aboutthe tool. Access the

Page 91 - Running tests (CLF)

1. Navigate to the L&TT installation directory on the remote computer.Figure 82 HP L&TT installation directory on a remote computer2. Execute

Page 92 - 92 Command line functionality

• Misc— This directory is used to hold test data files and L&TT history for the specific deviceson the system. These files are used by L&TT it

Page 93 - Running utilities (CLF)

10 Frequently asked questionsThis chapter addresses several of the most common questions regarding L&TT software.Click the appropriate link:• Gene

Page 94 - 94 Command line functionality

To access the One Stop Compatibility chart for tape and optical media, see http://www.hp.com/go/storagemedia.The following links provide device-specif

Page 95 - Command line functions 95

How do I use L&TT to find my drive serial number?• With the Windows version, select the device and click Identity on the toolbar. The deviceinform

Page 96 - 96 Command line functionality

Is my non-LTO tape OK?To check a non-LTO tape, use the Media Validation test. See Media Validation test (page 126) orMO Media Validation test (page 12

Page 97 - Return values

2. Run the Device Performance test on the drive. Select one test set with your choice of compressionratio. This will fill the tape and measure both ca

Page 98 - Using the trace file

• Does L&TT use any system resources in the background?• How do I configure L&TT to connect to the HP website to download firmware updates?• L

Page 99 - 6 Tests and utility functions

How do I configure e-mail to send support tickets?To successfully send a support ticket via e-mail directly from L&TT, you must have a MAPI-compli

Page 100 - Assessment test

L&TT starts in restricted mode and most functionality is unavailable. What ishappening?L&TT automatically runs in restricted mode when it reco

Page 101 - Diagnostic tests 101

2 Installing and using L&TT on WindowsInstalling L&TTThe Windows version of L&TT uses the InstallShield application. InstallShield lets yo

Page 102

How do I set the password?With a few exceptions, you may enter the options command at any time to display the Optionsdialog. The password may be set f

Page 103 - Diagnostic tests 103

large number of devices and disks, HP recommends setting maxfiles larger than 2048 ,depending on the SAN size. Use the commands kmtune or kctune to co

Page 104

How do I disconnect a SCSI device in Tru64?1. Locate the SCSI device in hardware manager:/sbin/hwmgr -show scsi2. Use the following command to delete

Page 105 - Diagnostic tests 105

11 TroubleshootingThis chapter is divided into the following sections:• Troubleshooting L&TT• Troubleshooting devices• Troubleshooting third-party

Page 106 - Autoloader Exerciser test

This section starts with the most common questions you may have concerning the health of yourtape drive. You can work through each of them in turn or

Page 107 - Data Compression test

Is the drive working as expected?If you suspect that your drive is not working properly, run the Assessment test for your drive. If thedrive passes th

Page 108 - Device Analysis test

Known issuesClick the appropriate link:• Device access issues (RSM on Windows)• Device performance issues• Firmware issues with Ultrium drives• “Drive

Page 109 - Device Self-Test

valuename=DefaultBlockFactordata=7, HEX• Restart the CA Brightstor Tape Engine service. File backup should now be much faster.Poor performance on Wind

Page 110 - DDS Media Assessment Test

and a suggested action to resolve the issue. In some cases there will be suggested links to othersupport documents as well as recommendations on when

Page 111 - Diagnostic tests 111

12 Support and other resourcesGetting supportE-mail support is available from [email protected]. You can expect a response within 24 hours(usually soone

Page 112 - Full Sweep test

© Copyright 2002, 2013 Hewlett-Packard Development Company, L.P.Hewlett-Packard Company makes no warranty of any kind with regard to this material, in

Page 113 - Library Exerciser test

Installation procedureTo install the current Windows version of L&TT:1. Download or copy the self-extracting executable file to a temporary locati

Page 114

Table 2 Document conventions (continued)ElementConventionBold text• Keys that are pressed• Text typed into a GUI element, such as a box• GUI elements

Page 115 - Diagnostic tests 115

A Operating system supportTable 3 L&TT operating system supportLast supported version of L&TTOS variantOperating systemCurrentWindows 2012Wind

Page 116

Table 3 L&TT operating system support (continued)Last supported version of L&TTOS variantOperating systemCurrentSuSE SLES 11 (x86, IA64, x86_6

Page 117 - Diagnostic tests 117

B Discontinued productsThe following products were supported in earlier versions of L&TT, but are not supported in thecurrent version.Table 4 Disc

Page 118 - Library Read Write test

C Using a firmware update (FUP) tapeThe preferred method for updating drive firmware is by using the L&TT application. Firmware canbe updated on b

Page 119 - Diagnostic tests 119

Libraries and autoloadersUse of FUP tapes in STK libraries works just as it does for standalone drives. See the descriptionabove for that information.

Page 120

4. Use the [-] or [+] key to select the slot containing the FUP tape. Select [OK].5. Monitor the front panel for status during the upgrade. The tape w

Page 121 - Diagnostic tests 121

UltriumStandalone Ultrium drivesThere is no hard-coded limit on the number of times a given Ultrium FUP tape can be used to updatethe firmware in a pa

Page 122 - LTO Data Assessment test

DAT72x10 autoloaderThe FUP tape will update both the autoloader and drive firmware.To create a FUP tape for a DAT72x10 autoloader:1. Place the drive f

Page 123 - LTO Media Assessment test

IndexAabort test (GUI), 42, 76add I/O history to event log option, 59, 163additional information, finding, 18allow firmware downgrading option, 40allo

Page 124

Using the graphical user interfaceStarting L&TTTo start L&TT, log on as administrator and do one of the following:• Double-click the L&TT

Page 125 - Media Analysis test

EthernetI/O mode, 24Ethernet access mode, 82event logas a SCSI analyzer, 60described, 59, 81using, 59, 81exclusive use of device by L&TT, caution,

Page 126 - Media Validation test

log directory, 43, 78log file, 43, 78log file path option, 162LTO Cooling Check test, 122LTO Data Assessment test, 122LTO Encryption test, 125LTO Firm

Page 127 - Move test

System Performance Restore Performance Test (GUI),138Test (GUI), 30Utility (GUI), 31script file path option, 162scripts directory, 33CSI, 77SCSI analy

Page 128

upgrading from previous version, 19, 187utilitiesCompare Statistics, 143DAT autoloader firmware tape creator, 144descriptions, 143destructive to media

Page 129 - Read/Write test

The Startup screen lets you select the initial scan mode and the SCSI I/O mode (if more than oneoption is available).Scan modeWhen L&TT starts, it

Page 130

Figure 2 Saved/Manual Scan screenAdditional device scan considerationsAfter the initial scan is complete and saved, future full system hardware scans

Page 131 - Diagnostic tests 131

I/O modeL&TT selects the input/output (I/O) mode that is most appropriate for the system it is running on.However, this initial screen allows for

Page 132 - Performance tests

• Data Protector Express• HP Data ProtectorFigure 3 List of backup applications and servicesApplication window layoutAfter the I/O mode is selected, c

Page 133 - Performance tests 133

NOTE: Above the Taskbar is the standard Windows menu bar that provides alternatenavigation to tool functions, as well as access to other features.2. D

Page 134

Standalone devicesThe device information screen, showing a standalone device, contains a single tab labeled DriveInformation. The device information s

Page 135 - Performance tests 135

Figure 6 Compatible data cartridges screen5. TapeAssure service status for the selected drive. TapeAssure is supported for LTO-3 and later generation

Page 136 - Figure 49 Test Options screen

Figure 7 Device information screen showing a library1. A visual representation of the selected product (the images are in grayscale).2. As with a stan

Page 137 - Performance tests 137

Contents1 Introduction...9Software features...

Page 138

Figure 8 Firmware Management screenFor detailed information about the firmware management functionality of L&TT, see (page 34).Using the Test scre

Page 139 - Performance tests 139

Figure 9 Test screenFor detailed information about the tests screen, as well as information about how to perform thetests and interpret test results,

Page 140

Figure 10 Utilities screenFor detailed information about the utilities screen, as well as information about how to run theutilities, see Tests and uti

Page 141 - Performance tests 141

Figure 11 Support Ticket generation screenFor detailed information about generating and using support tickets, see Reports and supporttickets (page 14

Page 142

Many of the utility functions are device-specific and intended only to remedy specific problemsthat may occur with a particular device. The SCSI utili

Page 143 - Compare Statistics utility

To access firmware revision and release note information from the L&TT application (HP-UX andLinux):NOTE: The download function is not supported w

Page 144 - Device Configuration test

1. Select the device in the device listing and click Firmware on the main toolbar. On the Firmwarescreen, click the Local Files tab, and then click th

Page 145 - LTO6 EEPROM download utility

Figure 14 Get Files from Web dialog box — Firmware tabSelecting and downloading updated firmware filesThe Get Files from Web dialog box has four filte

Page 146 - Tape Erase utility

Viewing firmware revision historyIn addition to downloading firmware files, the Get Files from Web dialog box provides revisionhistory detail for firm

Page 147 - Re-initialize LTFS tape

NOTE: With several products, after the firmware file is selected, a message is displayed toinform you of certain requirements such as important prereq

Page 148 - 7 Reports and support tickets

Report and support ticket compression...46Viewing a report or support ticket

Page 149

The Factory Firmware Overrides dialog box presents the following three options:• Allow firmware downgrading—By default, L&TT does not show files w

Page 150 - System information

Figure 17 Test/Utility resultsTo email the results to a support provider, click Email Results. Fill in the information fields in theEmail Test Results

Page 151

Figure 18 Email Test Results dialogAborting a testSelected L&TT tests can be stopped before they complete. Check the test description to see wheth

Page 152 - Drive health

For tests that can be aborted, the Start Test button changes to Abort Test.Figure 19 Abort Test buttonAfter the Abort Test button is clicked, L&TT

Page 153

supported by L&TT. For more information on reports and support tickets, see Reports and supporttickets (page 148)The use of reports and support ti

Page 154 - Drive environment

Figure 20 Support screenTo generate a report or support ticket, you must first extract the device data. Click Extract DeviceData to generate the repor

Page 155 - Drive usage

Report and support ticket compressionWhen you save or e-mail a support ticket, L&TT generates a single, compressed support ticket file.The support

Page 156 - Drive history

Figure 21 Example reportOther functionalityRight-click any line in the support ticket viewer to display a context menu that exposes additionalfunction

Page 157 - Cartridge configuration

• Reference Data—Opens the Reference Data window that displays reference informationpertinent to the current line such as valid ranges and applicable

Page 158 - Cartridge usage

• Double-click Data. L&TT generates an HTML version of the support ticket in the same directoryas the support ticket file and attempts to display

Page 159 - Classic support ticket

Generating an XML support ticket...80Generating an event log...

Page 160 - 8 Additional functionality

Saving a report or support ticketWhen you save a support ticket, L&TT generates a single, tarred, zipped support ticket with the.lzt file type in

Page 161

NOTE: For legacy 3.x large libraries, including SureStore 2/20, SureStore 4/40, SureStore6/60, SureStore 6/140, SureStore 10/100, SureStore 1/9, and t

Page 162 - Available options

Figure 24 E-mail support ticket dialog boxBefore L&TT can e-mail a report or support ticket, you must either have a MAPI-compliant e-mailprogram (

Page 163

1. In Step 1, indicate whether this is a new support request or an existing case.• If this is a new support request, select Send to support provider t

Page 164 - 164 Additional functionality

Figure 25 Support ticket comparison resultsInterpreting a reportThe information displayed in the report will vary greatly depending on the device bein

Page 165

production quality. A working drive will have positive margin, whereas negative margin indicatesan issue. The percentages are also mapped to simple wo

Page 166 - Using passwords

• Environment• Performance• Usage• HistoryIdentityThis section shows the identification of both the drive and the interfaces. The Format entry alsoind

Page 167 - Using the Move Media function

UsageThis section shows usage data for the drive since it was new, as well as the amount of datatransferred over the current and previous four tapes.T

Page 168 - 168 Additional functionality

pulling have occurred, then the message Not enough data is displayed because the estimateis likely to be inaccurate.• The Usage section includes how m

Page 169

Figure 26 Save as XML file menu item4. Enter the file name. By default, L&TT saves the support ticket in the logs folder with the nameSupportTicke

Page 170 - 170 Additional functionality

MO Media Validation test...127Move test...

Page 171 - Running plugins

to event log option (as described in steps 1 and 2 previously) and make sure that you viewthe event log at the “factory only” detail level.In escalati

Page 172 - Using the quiet mode feature

3 Installing and using L&TT on non-Windows systemsInstallationInstalling L&TT for NetWareNetWare installation prerequisitesDownload link http:

Page 173

Software dependencies/prerequisitesDevices do not need to be claimed by the operatingsystem with ioscan for L&TT to access them.•• The sctl driver

Page 174 - 174 Additional functionality

Installing the latest versionTo install L&TT for HP-UX, Tru64, or Linux:1. Log in as root.2. Navigate to the temporary directory:cd /tmp3. Downloa

Page 175 - Using the Tool Status Report

To remove a previous version of L&TT, use the following command:$ product remove lttInstallation procedureNOTE: L&TT is supported from OpenVMS

Page 176 - 176 Additional functionality

6. After the software is successfully installed, enter the following commands to remove thetemporary files from the installation process:cd /tmprm –rf

Page 177

• For Novell NetWareFrom the server console, execute the following command:hp_ltt\hp_ltt• For HP OpenVMS:Log on as system or an ALL privileged user an

Page 178 - Reboot criteria

Some commands require an argument. For example, the select command requires a numberthat corresponds to the device you want to select in the device li

Page 179

Figure 29 Saved/Manual Scan screenTo have L&TT rescan the system for new hardware devices, use the rescan command.Using the Saved/Manual Scan scre

Page 180 - Files installed on the system

Using the device information screenWhen you first select a product from the Main screen, the device information screen opens, showinginformation relev

Page 181

Running the device independent utilities...169System Config utility...

Page 182 - 10 Frequently asked questions

Library and autoloader productsFigure 32 Device information screen for a libraryNOTE: Selecting individual drives within a library from the device lis

Page 183 - How do I install L&TT?

Accessing details for local firmware filesTo view firmware details, use the localfrmlist command, which will list the firmware files inthe local firmw

Page 184 - Is my LTO tape OK?

The CSI version (HP-UX and Linux) of L&TT can also find and download firmware from the HPwebsite. This functionality obtains the most up-to-date i

Page 185 - General questions 185

NOTE: All of the options are visible regardless of whether a proper password is entered or not.However, the options are not available for selection wi

Page 186 - Windows questions

Figure 34 Test selector screen• To select a test, enter the number associated with the test. The Test screen opens.• To select a different device, ent

Page 187 - Windows questions 187

Figure 35 Information screen for the currently selected test• To select a different device, enter the corresponding device number to toggle the select

Page 188

Aborting a testSelected L&TT tests can be stopped with Ctrl-A before they complete. Check the test description tosee whether the test can be abort

Page 189 - CSI questions

Figure 37 Command line when L&TT is aborting a testUsing the SCSI script utilitiesL&TT includes SCSI utility scripts, which can be accessed fr

Page 190

Using reports and support ticketsA major feature of L&TT is the ability to generate reports and support tickets. In the event of ahardware problem

Page 191 - CSI questions 191

Support ticket compressionWhen you save or e-mail a support ticket, L&TT generates a single, compressed support ticket file.The support ticket inc

Page 192

Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?...190Why am I unable to download firmware/scri

Page 193 - 11 Troubleshooting

To load a support ticket from the CSI:• In the main screen, enter load <path and filename>.Support tickets generated in Command View for MSL Lib

Page 194 - 194 Troubleshooting

Generating an event logL&TT can generate a detailed event log that captures all L&TT diagnostic interaction, all SCSIcommands sent and receive

Page 195 - Troubleshooting devices 195

4 Accessing HP library LTO-5 and LTO-6 drives over EthernetHP LTO-5 and LTO-6 library tape drives support drive diagnostics via the Ethernet interface

Page 196 - Known issues

Figure 39 Ethernet ports on switch in the ESL-e and EML-e librariesFor the ESL G3 library, connect to the service port, as shown in Figure 40 (page 84

Page 197 - Troubleshooting devices 197

Figure 40 ESL G3 service port84 Accessing HP library LTO-5 and LTO-6 drives over Ethernet

Page 198 - Backup failed

Connecting to the Ethernet port 85

Page 199 - Other HP websites

For the 1/8 G2 Tape Autoloader and MSL2024, MSL4048, MSL6480, MSL8048, and MSL8096tape libraries, connect to the Ethernet port on the tape drive, as s

Page 200

5 Command line functionalityOverviewCertain key functions of L&TT are available through the command line, allowing you to sequenceoperations using

Page 201 - A Operating system support

Running L&TT commands from removable mediaYou can run L&TT commands from removable media, such as a USB flash drive or CD. See RunningL&TT

Page 202

Running tests (CLF)Performing a firmware updateGenerating a report or support ticketConverting a support ticket to XMLConfiguring L&TT (CLF)Descri

Page 203 - B Discontinued products

1 IntroductionHP Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostictools for HP tape mechanisms, tape aut

Page 204 - Performing the update

This file is overwritten each time a scan is performed. The output is written inthe following format:<device path>:<vendor ID>:<product

Page 205 - DLT VS80/DLT1

Example hp_ltt -f listtest p=2.3.0[2-4/0/4/1/0.3.0]Results in the following:Running tests (CLF)Description L&TT can be launched from the command l

Page 206 - DLT 4000/7000/8000

the saved_scan.txt file in the L&TT root directory. Examinethis file to determine the proper format. This parameter isrequired.testname Enter the

Page 207 - HP DDS/DAT

Examples To run the Connectivity Test on a drive at device path 2/0.4.0 on Windows:hp_ltt -f test p=2/0.4.0 testname="Connectivity Test"To r

Page 208 - Compaq/Sony AIT & DDS

is run from the system installation directory and required whenL&TT is run from removable media, such as a USB flash driveor CD.When running L&

Page 209

to enable firmware downgrades. For more information, seeAdvanced options (CSI) (page 72).overrideproductid Optional. Specify yes or no. The default va

Page 210 - 210 Index

This parameter is optional. If no format is specified, the L&TTformat support ticket will be generated.instname Specify a name for this instance o

Page 211

L&TT is run from removable media, such as a USB flash driveor CD.When running L&TT from the system installation directory, ifdirpath is specif

Page 212 - 212 Index

Firmware file corrupt or missing2Product ID mismatch, config code mismatch, permission mismatch3Update finished with check condition4Update complete;

Page 213

6 Tests and utility functionsL&TT provides numerous tests for analyzing storage hardware. These tests are grouped into twocategories: diagnostic t

Comments to this Manuals

No comments