HP XP20000 User Manual download pdf (Page 101)

Table 32 Troubleshooting for XP Snapshot (continued)

Causes and SolutionsProblem

Causes:

• Some ports go offline because the access to the volume on the other port(s)

is rejected.

Solutions:

• Wait for a while, then try the operation again.

• If the application software is installed in the host to monitor the volume,

terminate the application.

When the host computer

tries to access the port, an

error occurs and the host

cannot access the port.

Causes:

• The load on the Remote Web Console computer is too heavy, so the Remote

Web Console computer cannot respond to the SVP.

• The period of time until time-out occurs is set too short.

Solutions:

• Wait for a while, then try the operation again.

• Verify the environment parameter setting for the Remote Web console RMI

time-out period.

For information about how to set the RMI time-out period, see the HP

StorageWorks XP24000/XP20000 Remote Web Console User Guide.

When you are operating

Remote Web Console,

time-out occurs frequently.

Procedure to Recover a Blocked Pool

When a pool is blocked, you need to recover the following (in the order that they appear):

• pool-VOLs

• pool

• XP Snapshot pairs

• V-VOLs

This section describes the procedures to recover the blocked pool.

• Recovery of the pool-VOLs. If the pool-VOL is blocked, call HP technical support.

• Recovery of the pool. To recover the pool:

1. Display the Pool window.

2. Select and right-click the blocked pool in the Pool tree in the Pool window. A menu is displayed.

3. Select the Restore Pool command from the menu. A confirmation message is displayed

asking if it is OK to restore the selected pool.

4. Click OK. The icon of the selected pool changes to the icon which indicates the normal status.

5. Click Apply. The confirmation message indicating if it is OK to apply the setting to the storage

system is displayed.

6. Click OK. The confirmation message closes and the restoration of the pool is applied to the

storage system.

When there is more than one blocked pool, you may restore all the blocked pools at the same

time by executing the following operation after you display the Pool window.

1. Select and right-click the XP Snapshot icon in the Pool tree in the Pool window. A menu is

displayed.

2. Select the Restore Pool(s) command from the menu. A confirmation message is displayed

asking if it is OK to restore the pools.

3. Click OK. The icons of the blocked pools in the Pool tree change to the icons which indicate

the normal status.

Procedure to Recover a Blocked Pool 101

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