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Troubleshooting 105
6 Troubleshooting
This chapter describes the actions to be taken if problems occur with the Tiered Storage Manager CLI.
6-1 Troubleshooting Tiered Storage Manager CLI
If a problem occurs with the Tiered Storage Manager CLI, perform the following operations:
• Make sure that the cause of the problem is not the software, nor the computer nor the LAN hardware, and
then restart the computer.
• Make sure that no problems exist with the Tiered Storage Manager server. For details about
troubleshooting for the Tiered Storage Manager server, refer to the HP StorageWorks XP Tiered Storage
Manager Server Installation and Configuration Guide.
• For details about troubleshooting specific to the Tiered Storage Manager CLI, see
Table 6-1.
• For troubleshooting information common to both the CLI client and the Web client of Tiered Storage
Manager, refer to the HP StorageWorks XP Tiered Storage Manager User's Guide.
Table 6-1 Troubleshooting Tiered Storage Manager CLI
Problem Cause Recommended Action
Cannot log in to Tiered Storage
Manager.
The Tiered Storage Manager server is
not running.
Start the Tiered Storage Manager
server.
The Tiered Storage Manager server
was not found.
See the server location that was
specified at the command line or
property, and make sure that the
specified port number is correct.
See the server location that was
specified at the command line or
property, and make sure that the
specified host address is correct.
No users have been registered in
Device Manager.
Register users in Device Manager.
You do not have the permissions
needed to log in to Tiered Storage
Manager.
Use Device Manager to change the
user permissions to System
Administrator, Storage Administrator, or
Guest.
The user name or password is
incorrect.
Change the user name or password
that was specified at the command line
or property to the correct one.
The contents set in the properties file
htsmclienv.properties have not
been executed properly.
Operation is not possible because there
is an incorrect setting in the properties
file.
Follow the instructions in the output
error message to correct the settings in
the properties file.
The contents set in the properties file
htsmcli.properties have not been
executed properly.
The parameter has been specified
directly from the command line.
The values specified directly from the
command line take preference over the
values set in the properties file. If you
omit the command line specification, the
values in the properties file take
preference.
Operation is not possible because there
is an incorrect setting in the properties
file.
Follow the instructions in the output
error message to correct the settings in
the properties file.
The environment variable
HTSM_CLI_HOME has not been set up.
Set the directory containing the
properties file htsmcli.properties
to the environment variable
HTSM_CLI_HOME.
An error occurred that indicated the
specified command was not found.
A path to java.exe (or java) has not
been established.
In Windows, add the directory
containing java.exe to the environment
variable Path.
Tiered Storage Manager
Properties Files
- HP StorageWorks XP 1
- Contents 3
- 6 Troubleshooting 4
- Figures 5
- Tables 6 6
- About this guide 7
- Intended audience 7
- Prerequisites 7
- HP technical support 8
- HP-authorized reseller 8
- Helpful web sites 8
- Revision tables 9
- Manager 10
- 2-2 CLI Memory Requirements 19
- Requirements and 21
- Installation 21
- 3-1 CLI Command Overview 25
- 3-3 CLI Command Syntax 27
- Using the Tiered Storage 29
- Manager CLI 29
- Operations 35
- 3-4-4 CLI Return Responses 38
- 3-6 Displaying CLI Help 39
- 4-1-1 CreateStorageDomain 41
- 4-1-2 DeleteStorageDomain 43
- 4-1-3 GetStorageDomains 44
- 4-1-4 ModifyStorageDomain 48
- 4-1-5 GetVolumes 49
- 4-1-6 Refresh 59
- 4-2-1 CreateStorageTier 59
- 4-2-2 DeleteStorageTier 61
- 4-2-3 GetStorageTiers 62
- 4-2-4 ModifyStorageTier 65
- 4-3-1 CreateMigrationGroup 67
- 4-3-2 DeleteMigrationGroup 68
- 4-3-3 GetMigrationGroups 69
- 4-3-4 ModifyMigrationGroup 73
- 4-4 Migration Commands 79
- 4-4-2 CreateMigrationTask 85
- 4-4-3 GetTasks 87
- sourceControllerArray 90
- targetControllerArray 90
- 4-4-4 ModifyTask 94
- 4-4-5 ExecuteTask 96
- 4-4-6 CancelTask 96
- 4-4-7 DeleteTasks 97
- Detailed Command 101
- Descriptions 101
- 5-2-2 option.output Property 102
- Tiered Storage Manager 103
- Properties Files 103
- 6 Troubleshooting 105
- • LDEVs other than the 106
- Acronyms and Abbreviations 107
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