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5 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware and software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• In the United States, see the Customer Service / Contact HP United States website for contact
options: http://welcome.hp.com/country/us/en/contact_us.html
• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
• In other locations, see the Contact HP Worldwide website for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html
Registering for software technical support and update service
HP Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates only.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the website http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer
Service phone number and your Service Agreement Identifier (SAID). You need your SAID when
you contact technical support. Using your SAID, you can also go to the Software Update Manager
(SUM) web page to view your contract online.
Warranty information
HP will replace defective media for a period of 90 days from the date of purchase. This warranty
applies to all Insight Management products.
Information to collect before contacting HP 157
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Browser requirements 9
- Obtaining JVM from HP.com 10
- Obtaining JVM from Oracle 10
- Security 11
- Introduction 13
- Overview 13
- Logging in 13
- System Management Homepage 15
- Switch to icon view 17
- Body frame 18
- Home tab 18
- Management processor 19
- Overall System Health Status 19
- Component Status Summary 19
- Operating system 20
- System configuration 20
- Version control 20
- Settings tab 21
- UI properties 24
- User Preferences 24
- Tasks tab 25
- Logs tab 25
- Webapps tab 25
- Support tab 26
- Help tab 26
- 2 Agent information 27
- Threshold Agent 28
- System Agent 28
- System Agent 29 29
- Storage agent 30
- IDE ATA disk drives 31
- 32 Agent information 32
- IDE ATA logical drives 33
- Array Controller Information 34
- Storage agent 35 35
- 36 Agent information 36
- Storage agent 37 37
- 38 Agent information 38
- Storage agent 39 39
- 40 Agent information 40
- Storage agent 41 41
- 42 Agent information 42
- Physical Drive Information 43
- 44 Agent information 44
- Storage agent 45 45
- 46 Agent information 46
- Storage agent 47 47
- Spare Information 48
- Predictive Indicators 49
- Problem Indicators 50
- Failure Indicators 51
- Statistics 52
- Logical Drive Information 53
- 54 Agent information 54
- Storage agent 55 55
- 56 Agent information 56
- Storage agent 57 57
- 58 Agent information 58
- Tape Drive Information 59
- 60 Agent information 60
- Storage agent 61 61
- Storage Systems 62
- Storage agent 63 63
- 64 Agent information 64
- Storage System Information 65
- 66 Agent information 66
- Storage agent 67 67
- 68 Agent information 68
- Storage agent 69 69
- 70 Agent information 70
- Accelerator Information 72
- Storage agent 73 73
- 74 Agent information 74
- 76 Agent information 76
- Storage agent 77 77
- Storage agent 79 79
- 80 Agent information 80
- Snapshot Resource Volumes 81
- 82 Agent information 82
- Storage agent 83 83
- RAID Array Storage Systems 84
- External Storage Connections 84
- Storage agent 85 85
- Controller information 86
- SCSI device information 87
- Tape library 88
- Storage agent 89 89
- Tape devices 90
- Storage agent 91 91
- CD storage system 92
- Storage systems 93
- SCSI physical drives 94
- Storage agent 95 95
- Drive indicators 96
- Drive statistics 97
- Statistics Preserved 98
- SCSI logical drives 98
- Storage agent 99 99
- SCSI bus information 100
- Storage agent 101 101
- SAS Host Bus Adapter 102
- SAS Physical Drive 102
- Storage agent 103 103
- SAS Logical Drive 104
- Storage agent 105 105
- SAS Tape Drive 106
- SAS Storage System 106
- Storage agent 107 107
- 108 Agent information 108
- Session Information 109
- Connect Information 110
- Storage agent 111 111
- Sub-system Classification 112
- System Information 113
- 114 Agent information 114
- Sub-system Classification 115 115
- 116 Agent information 116
- Memory Summary 117
- Memory Details 118
- Sub-system Classification 119 119
- 120 Agent information 120
- Integrated Lights Out 121
- Modem/COM Port Settings 122
- Operating System 123
- Logical Disk Space 124
- Processors 125
- 126 Agent information 126
- Sub-system Classification 127 127
- 128 Agent information 128
- Physical Disks 129
- Processes 129
- Auto Recovery 130
- Sub-system Classification 131 131
- ◦ Enabled—Paging will occur 132
- System Board 133
- 134 Agent information 134
- Sub-system Classification 135 135
- 136 Agent information 136
- System Resources 137
- System Summary 138
- Enclosure Information 139
- Server Enclosure 140
- ◦ CpqQueueLength 141
- ◦ Processes 141
- ◦ RegistryUsage 141
- 142 Agent information 142
- Sub-system Classification 143 143
- 144 Agent information 144
- Sub-system Classification 145 145
- Correctable errors 146
- Power-On Messages 146
- Integrated Management Log 146
- Sub-system Classification 147 147
- Operating system overview 148
- Summary page 148
- File System page 149
- User Information page 150
- Connection page 150
- Loaded NLMs page 151
- Server Parameter page 151
- Physical Partition page 152
- Adapter Information page 152
- Mass storage RAID Array 153
- Mass Storage Physical 153
- Mass Storage controller 154
- Mass Storage Summary 155
- Environment Monitoring Unit 155
- External Expansion Cabinet 156
- 5 Support and other resources 157
- HP authorized resellers 158
- Documentation feedback 158
- Related information 158
- Typographic conventions 158
- Typographic conventions 159 159
- A Troubleshooting 160
- Known browser issues 161
- SNMP community string issues 162
- Insight Manager issues 163
- Missing NIC information 164
- Other problems 166
- 168 Troubleshooting 168
- Glossary 169
- 170 Glossary 170
- 172 Index 172
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