Hp Insight Management Agents User Manual Page 94
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Appendix A Troubleshooting 94
The HP Foundation Agents service could not terminate agent "CPQMHOST." The data contains the error code.
The HP Foundation Agents service could not start agent "CPQMHOST." The data contains the error code.
• NIC information does not appear.
• Server Status Information appears incorrectly. For example, the Server Status information is highlighted in green.
However, when the customer drills down to mass storage, the Server Status information is highlighted in red.
Therefore, the upper-level view of the information incorrectly displays the status of the server.
The customer must add the address 127.0.0.1 to the SNMP host list if SNMP host security is used. The Management
CD provides a utility that adds the address 127.0.0.1 to the host list if the customer does not want to add it manually.
The utility file is named lhost.exe and is located in SP12205.
Missing ProLiant Storage System information
The ProLiant Storage System driver is not installed.
Verify that the ProLiant Storage System driver appears under the Devices Control Panel icon in Windows NT 4.0. In
Windows
®
2000 select the Administrative Tools Control Panel icon and then the Computer Management icon. The
driver is shown under the System Devices in Device Manager. If it is not listed, install it from the ProLiant Support Pack
for Microsoft
®
Windows
®
NT 4.0 or the ProLiant Support Pack for Microsoft
®
Windows
®
2000.
ASR POST failure reported
This is caused by an older version of the Systems Management driver.
Upgrade the Systems Management driver from the latest version of the SmartStart CD.
Management Agents for Servers
The Windows
®
NT software has been tested with Microsoft
®
Internet Explorer 4.0 on Microsoft
®
Windows
®
NT 4.0,
and with Netscape Navigator 4.04 on Microsoft
®
Windows
®
NT 4.0.
The minimum browser requirements must be met for the Web-Enabled Management Agents for Servers to work
correctly.
Depending on how they were implemented, some browsers might not work correctly when used with different
operating systems.
Other problems
Tape device error detected by Windows
®
backup
At startup, the Windows
®
backup application returns the following error message:
Tape Drive Error Detected
A tape drive has been detected and the tape driver has been started. However, the tape drive is not responding. Be
sure the tape device power is on and cables are properly connected.
This message appears if the SCSI Information Agent is collecting data from the tape drive while the backup software
is attempting to start (since only exclusive access to the tape drive is allowed). If this message appears, perform the
following steps:
1. Select Operation>Hardware Setup.
2. Reselect the tape drive to use. If these actions do not eliminate the error message, the tape drive might not be
functioning properly.
Management Agents for Servers for NetWare issues
Inability to change any values on the managed system or to mark errors as corrected
1. Verify that the SNMP NLM was loaded with the proper community string settings.
2. Verify that the community string setting on the management application matches with the one set on your
NetWare server when you loaded the SNMP.NLM. For Insight Manager, select Device Setup from the Task List
window. The community string is set in the Device Setup window.
3. Verify that sets are enabled using CPQAGIN.
No SNMP traps or alarms received for NetWare
Verify that the TRAPTARG.CFG file contains appropriate destination information. A sample TRAPTARG.CFG file is
located on the Server Management Agents for NetWare diskette in the \NOVELL\ETC directory. It should be stored
on the NetWare SYS volume in the \ETC directory. When entering trap target addresses, enter the address in the
appropriate protocol section and indent each address.
- HP Insight Management Agents 1
- Contents 3
- Contents 4 4
- Browser requirements 5
- Obtaining JVM from HP.com 6
- Obtaining JVM from Sun 6
- Introduction 8
- Overview 8
- Logging in 9
- System Management Homepage 10
- Header frame 11
- Body frame 13
- Home tab 13
- Settings tab 15
- SNMP Webagent 16
- Security 17
- Tasks Tab 18
- Logs tab 19
- Webapps tab 19
- Support tab 20
- Help tab 20
- 2 Agent information 21
- System Agent 22
- Sub system Classification 23
- Cooling and temperature 24
- Agent information 25 25
- Agent information 26 26
- Memory Summary 27
- Memory Details 27
- Processors 28
- PCI Devices 28
- Management Processor 29
- Battery 30
- Modem/COM Port Settings 30
- Operating System 31
- Logical Disk Space 32
- Server 33
- Agent information 34 34
- Network 35
- Processes 35
- Processor Utilization 36
- Agent information 37 37
- Agent information 38 38
- Agent information 39 39
- Agent information 40 40
- Identify Drives 41
- Physical Drive Information 41
- Agent information 42 42
- Identify Drive 43
- Logical Drive Information 44
- Problem Indicators 45
- Failure Indicators 46
- Statistics 47
- Agent information 49 49
- Associated Tape Drives 51
- Tape Drive Information 51
- Agent information 52 52
- Storage Systems 53
- IDE controllers 54
- IDE controller information 55
- IDE ATAPI devices 55
- IDE ATA disk drives 55
- Logical drives 56
- IDE ATA logical drives 56
- Physical drives 57
- Spare drives 57
- SCSI controllers 57
- Controller information 57
- SCSI device information 58
- Tape library 58
- Tape devices 59
- Agent information 60 60
- CD storage system 61
- CD Library Information 61
- CD-ROM drive information 61
- SCSI physical drives 62
- Drive indicators 63
- Drive statistics 64
- Statistics Preserved 65
- SCSI logical drives 66
- SCSI bus information 67
- System Configuration 68
- System Board 69
- Advanced Memory Protection 70
- Agent information 71 71
- ROM Microcode Patches 72
- General I/O Devices 72
- System Resources 73
- System Summery 73
- Enclosure Information 74
- Agent information 75 75
- Agent information 76 76
- Critical Error Log 77
- Agent information 78 78
- Correctable errors 79
- Power-On Messages 79
- Integrated Management Log 79
- Operating system overview 80
- Summary page 80
- User Information page 81
- File System page 81
- Connection page 82
- Loaded NLMs page 82
- Server Parameter page 83
- Physical Partition page 83
- Adapter Information page 84
- Mass storage RAID Array 85
- Mass Storage Physical 85
- Mass Storage controller 86
- Mass Storage Summary 86
- Environment Monitoring Unit 86
- External Expansion Cabinet 87
- Telephone numbers 88
- Appendix A Troubleshooting 89
- SNMP community string issues 91
- issues 91
- Insight Manager issues 92
- Other problems 94
- Glossary 96
- Glossary 97 97
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