HP B6191-90015a User Manual Page 1

Diagnostic/IPR Media User's GuidePA-RISC Computer SystemsB6191-90015aJune 1999© Copyright 1999 Hewlett-Packard Company

10Problem Reporting. If you have any problems with the software or documentation,please contact your local Hewlett-Packard Sales Office or Customer Ser

Chapter 1 11Diagnostic/IPR Media Product Overview1 Diagnostic/IPR Media Product OverviewThe Diagnostic/IPR Media allows you to diagnose and fix problem

12 Chapter 1Diagnostic/IPR Media Product OverviewDesign of the Diagnostic/IPR MediaDesign of the Diagnostic/IPR MediaThe following subsections discuss

Chapter 2 13Hardware Support Tools Overview2 Hardware Support Tools OverviewThe purpose of this chapter is to give a brief high-level overview of the

14 Chapter 2Hardware Support Tools OverviewSupport Tools Manager (STM) SystemSupport Tools Manager (STM) SystemThe Support Tools Manager (STM) is an o

Chapter 2 15Hardware Support Tools OverviewInitial System Loader (ISL) Standalone EnvironmentInitial System Loader (ISL) Standalone EnvironmentThe ISL

16 Chapter 2Hardware Support Tools OverviewHardware Support Tools UsageHardware Support Tools UsageEach one of the products described above plays a ro

Chapter 2 17Hardware Support Tools OverviewHardware Support Tools UsageFigure 2-1 Hardware Support Tools Usage Flow DiagramWill the Diagnostic/IPR Med

18 Chapter 2Hardware Support Tools OverviewHardware Support Tools Usageinfluenced by the type of machine that is having the problem and the error sympt

Chapter 3 19Using the Diagnostic/IPR Media to Run Offline Diagnostics3 Using the Diagnostic/IPR Media to RunOffline DiagnosticsThe Offline Diagnostics En

2Legal NoticesThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard

20 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsNOTE Changes to Offline Diagnostics as of June 1999 (IPR 9906):• The UPDATE utility

Chapter 3 21Using the Diagnostic/IPR Media to Run Offline DiagnosticsHow to Run ODE's Command Line InterfaceHow to Run ODE's Command Line Int

22 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsHow to Run ODE's Command Line Interface7. Select the test module on the LIF t

Chapter 3 23Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .Test Module Manager (TMMGR) .TMMGR (pronounced TM Man

24 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .screen, use the FIRST or LAST commands. User commands

Chapter 3 25Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .user-selected tests for all selected hardware modules

26 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .Logging ScreenTo enter the logging screen, type LOG a

Chapter 3 27Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .When the state of SCROLL is OFF, the console display

28 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .NEXTNEXT (N)Use this command to display the next page

Chapter 3 29Using the Diagnostic/IPR Media to Run Offline DiagnosticsTest Module Manager (TMMGR) .LOGLOGUse this command to go to the logging screen. T

3Ethernet is a trademark of Xerox Corporation.© Copyright 1985-1986, 1988 Massachussetts Institute of Technology. X Window System isa trademark of the

30 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsUpdating Processor Firmware Using the Diagnostic/IPR MediaUpdating Processor Firmw

Chapter 3 31Using the Diagnostic/IPR Media to Run Offline DiagnosticsUpdating Processor Firmware Using the Diagnostic/IPR Media14.It is necessary that

32 Chapter 3Using the Diagnostic/IPR Media to Run Offline DiagnosticsUpdating Processor Firmware Using the Diagnostic/IPR Media

Chapter 4 33Support Tools Manager (STM)4 Support Tools Manager (STM)The Support Tools Manager (STM) is a platform for online support tools currentlyav

34 Chapter 4Support Tools Manager (STM)Running STMRunning STMTo start STM and run support tools:1. Enter the command appropriate for your terminal.• F

Chapter 4 35Support Tools Manager (STM)Three InterfacesThree InterfacesYou can access the Support Tools Manager (STM) through any of three interfaces.

36 Chapter 4Support Tools Manager (STM)System Map and Device IconsSystem Map and Device IconsWhen you first connect to a computer system, you see a sys

Chapter 4 37Support Tools Manager (STM)System Map and Device IconsSystem Map in mstmThe following figure shows a system map in mstm:Figure 4-2/usr/sbin

38 Chapter 4Support Tools Manager (STM)System Map and Device IconsSystem Map in cstmThe cstm system map is almost identical to the mstm system map. Th

Chapter 4 39Support Tools Manager (STM)Kinds of Support ToolsKinds of Support ToolsTo use the diagnostics and support tools, the user first invokes one

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40 Chapter 4Support Tools Manager (STM)Menus and CommandsMenus and CommandsThe xstm, mstm, and cstm interfaces all have different ways to display menu

Chapter 4 41Support Tools Manager (STM)Menus and Commandsmstm Menus and CommandsIn mstm, you traverse screens and menus, and select commands from pull

42 Chapter 4Support Tools Manager (STM)Menus and CommandsScreen NavigationThere are two types of screen navigation:• Navigating between screens• Navig

Chapter 4 43Support Tools Manager (STM)Menus and CommandsFigure 4-7 mstm Menus and Commands

44 Chapter 4Support Tools Manager (STM)Menus and Commandsmstm Shortcut KeysA new 'shortcuts' feature has been added to mstm which lets you d

Chapter 4 45Support Tools Manager (STM)Menus and Commandscstm Menus and CommandsIn cstm, you simply enter the command name (or its abbreviated form) a

46 Chapter 4Support Tools Manager (STM)Getting Result Information (Logs)Getting Result Information (Logs)Most of the time you will get the information

Chapter 4 47Support Tools Manager (STM)Remote ExecutionRemote ExecutionYou can run the STM user interface on one machine, and use it to run support to

48 Chapter 4Support Tools Manager (STM)Remote ExecutionDistributed StructureEfficient remote execution is possible because STM has a distributed struct

Chapter 4 49Support Tools Manager (STM)Getting HelpGetting HelpSTM provides sophisticated and full-featured help systems for the main STM interface an

Contents51. Diagnostic/IPR Media Product OverviewDesign of the Diagnostic/IPR Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 4Support Tools Manager (STM)Getting HelpFigure 4-11Sample Online Help in xstm (for FW Update Tool)

Chapter 4 51Support Tools Manager (STM)Common ProblemsCommon ProblemsExercisers sometimes enter a "Hung" state.STM monitors the progress of

52 Chapter 4Support Tools Manager (STM)Common ProblemsThe diagmond demon is automatically started for customers when they boot. It alsohappens automat

Chapter 4 53Support Tools Manager (STM)Common ProblemsSCSI Tape and Disk Tools report SCSI commands as failed inthe Test Activity Logs.Some of the SCS

54 Chapter 4Support Tools Manager (STM)Common Problems

Chapter 5 55Using the Diagnostic/IPR Media to Install Diagnostics on Your System5 Using the Diagnostic/IPR Media toInstall Diagnostics on Your SystemT

56 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemSupport Tools Manager (HP-UX 9000 Series 800/700)Support Tools Manager

Chapter 5 57Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemEMS Hardware MonitorsEMS Hardware MonitorsIncluded on the Diagnostic/I

58 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemHP Predictive SupportHP Predictive SupportHP Predictive Support helps

Chapter 5 59Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemHP Predictive Support• The inventory of software and patches installed

6Contents5. Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemSupport Tools Manager (HP-UX 9000 Series 800/700) . . . . . . . . . .

60 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemLIF-LOAD (HP-UX 9000 Series 800 and 700 Systems)LIF-LOAD (HP-UX 9000 S

Chapter 5 61Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

62 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

Chapter 5 63Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

64 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

Chapter 5 65Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

66 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

Chapter 5 67Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

68 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

Chapter 5 69Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

7Printing HistoryTable 1This printing date and part number indicate the current edition. The printing datechanges when a new edition is printed. (Mino

70 Chapter 5Using the Diagnostic/IPR Media to Install Diagnostics on Your SystemInstalling Online Support Tools from the Diagnostic/IPR Media (CD-ROM)

Appendix A 71Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)A Disk Copy Utility — To make an image ofa di

72 Appendix ADisk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)Operating EnvironmentOperating EnvironmentCOP

Appendix A 73Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)Quick Start InstructionsQuick Start Instructi

74 Appendix ADisk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)Quick Start InstructionsAt this point, typing

Appendix A 75Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)Quick Start InstructionsRestored Successful.C

76 Appendix ADisk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x)Quick Start Instructions

77B EMS Hardware MonitorsIncluded on the Diagnostic/IPR Media are the EMS Hardware Monitors -- an importantnew tool for maintaining system availabilit

78 Appendix BEMS Hardware MonitorsEnabling Hardware MonitoringEnabling Hardware MonitoringThe EMS Hardware Monitors are installed with the Support Too

Appendix B 79EMS Hardware MonitorsEnabling Hardware Monitoring

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80 Appendix BEMS Hardware MonitorsEnabling Hardware Monitoring

IndexIndex 81CCOPYUTIL (disk copy utility), 71operating environment, 72cstm user interface, 35menus and commands, 45system map, 38Ddevice icons, 36dia

9About This ManualThe Diagnostic/IPR Media performs two functions:• The Diagnostic/IPR Media is the swinstall format distribution media for thefollowi