Service and Support
Service and SupportService and Support
Service and Support
Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of
hard drives, memory and processors). The warranty is fully supported by HP Services and a worldwide
network of resellers and service providers. In addition 90-day's getting started software telephone support
may be covered under the warranty or available for an additional fee. Enhancements to warranty
services are available through HP Care Pack services.
NOTE:
NOTE:NOTE:
NOTE:
Sever Blade Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Enclosure and Interconnects Limited Warranty includes 3 year Parts, 3 year Labor,
3-year on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services for ProLiant BL p-Class server blades, cover the server blade and the HP
BladeSystem p-Class blade enclosure that the server blade is installed in as well as interconnects, power
enclosure with power supplies and power distribution.
NOTE:
NOTE:NOTE:
NOTE:
For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
NOTE:
NOTE:NOTE:
NOTE:
For more complete information on HP Services offerings, customers and resellers, please visit us
at:
http://www.hp.com/hps
NOTE:
NOTE:NOTE:
NOTE:
Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP ProLiant BL25p Server Blade
HP ProLiant BL25p Server BladeHP ProLiant BL25p Server Blade
HP ProLiant BL25p Server Blade
Standard Features
DA - 12160 North America — Version 7 — June 27, 2005
Page 20
(29 pages)
(59 pages)
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