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Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the
computer. See Appendix A,
POST Error Messages
on page 128 to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
182 Appendix D Troubleshooting Without Diagnostics
- About This Book 3
- Table of contents 5
- 1 Product Features 11
- Microtower Components 12
- Small Form Factor Components 13
- Software 14
- Downloading Windows 7 updates 15
- Downloading Windows 8 updates 16
- Computer Setup—File 19
- Computer Setup—Storage 20
- Computer Setup—Security 23
- Computer Setup—Power 27
- Computer Setup—Advanced 28
- 4 Illustrated parts catalog 31
- Misc Parts 36
- Misc Boards 37
- Computer major components 43
- SATA Hard Drives 50
- SATA Hard Drive Cables 50
- SMART ATA Drives 51
- Preparation 52
- Grounding the Work Area 54
- Operating Guidelines 55
- Routine Care 55
- Cleaning the Keyboard 56
- Cleaning the Monitor 56
- Service Considerations 57
- Cables and Connectors 58
- Hard Drives 58
- Lithium Coin Cell Battery 58
- – Microtower Chassis 59
- Access Panel 60
- Removing Memory Modules 64
- Expansion Cards 66
- Model 3410 expansion slots: 67
- Expansion Cards 57 67
- Installing Additional Drives 75
- Drives 67 77
- Drives 69 79
- Removing an Optical Drive 80
- Removing a Hard Drive 80
- Drives 71 81
- Power Switch/LED Assembly 84
- Power Switch/LED Assembly 75 85
- System Fan 86
- Fan Sink Assembly 88
- Preparation for Disassembly 97
- Access Panel 89 99
- Front Bezel 100
- DDR3-SDRAM DIMMs 101
- Populating DIMM Sockets 102
- Removing DIMMs 103
- Expansion Card 106
- Item Description 107
- PCI PCI expansion slot 107
- Cable Management 110
- Cable Connections 111
- Drive Positions 112
- Removing Drives 113
- Removing the Hard Drive 115
- Drives 107 117
- Power Switch 119
- Front USB Assembly 121
- Front USB Assembly 113 123
- Fan Assembly 124
- Fan Assembly 115 125
- Fan Sink 126
- Processor 128
- Power Supply 130
- System Board 132
- A Power Cord Set Requirements 136
- Country-Specific Requirements 137
- B POST Error Messages 138
- Audible Codes 147
- Resetting the Password Jumper 152
- Safety and Comfort 154
- Helpful Hints 155
- Solving General Problems 157
- Solving General Problems 149 159
- Solving Power Problems 161
- Solving Hard Drive Problems 163
- Solving Display Problems 168
- Solving Display Problems 159 169
- Solving Display Problems 161 171
- Solving Audio Problems 173
- Solving Printer Problems 175
- Solving Network Problems 181
- Solving Network Problems 173 183
- Solving Memory Problems 184
- Solving Memory Problems 175 185
- Solving Processor Problems 186
- Solving Software Problems 192
- Solving Software Problems 183 193
- Contacting Customer Support 194
- E HP PC Hardware Diagnostics 195
- F Backup and Recovery 198
- Backing up your information 203
- Performing a system recovery 204
- Using f11 recovery tools 205
- G Specifications 206
- SFF Specifications 207
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