Hp Color LaserJet 5550 Printer series User Manual Page 244
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Print quality troubleshooting
If you are experiencing problems with print quality, the following lists may help identify the
cause of the problem.
Print quality problems associated with paper
Some print quality problems arise from use of inappropriate paper.
● Use paper that meets HP paper specifications. See
Supported paper weights and sizes.
● The surface of the paper is too smooth. Use paper that meets HP paper specifications.
See
Supported paper weights and sizes.
● The driver setting is incorrect. To change the paper type setting, see
Type and Size.
● The paper you are using is too heavy for the paper type setting you selected, and the
toner is not fusing to the paper.
● The moisture content of the paper is uneven, too high, or too low. Use paper from a
different source or from an unopened ream of paper.
● Some areas of the paper reject toner. Use paper from a different source or from an
unopened ream of paper.
● The letterhead you are using is printed on rough paper. Use a smoother, xerographic
paper. If this solves your problem, consult with the printer of your letterhead to verify that
the paper used meets the specifications for this printer. See
Supported paper weights
and sizes.
● The paper is excessively rough. Use a smoother, xerographic paper.
● The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
Overhead transparency defects
Overhead transparencies may display any of the image quality problems that any other type
of paper will cause, as well as defects specific to printing on transparencies. In addition,
because transparencies are pliable while in the print path, they are subject to being marked
by the paper-handling components.
Note
Allow transparencies to cool for at least 30 seconds before handling them.
● In the printer driver Paper tab, select Transparency as the paper type. Also, make sure
that the tray is correctly configured for transparencies.
● Check that the transparencies meet the specifications for this printer. See
Supported
paper weights and sizes. For more information, consult the HP LaserJet Printer Family
Print Media Guide. See http://www.hp.com/support/clj5550 for HP LaserJet Printer
Family Print Media Guide ordering information. For downloadable manuals, go to
http://www.hp.com/support/clj5550. When you connect, select Manuals.
● The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
● If the color is off and the printer control panel displays the 41.5 UNEXPECTED TYPE IN
TRAY X LOAD TRAY X <TYPE> <SIZE> error, the OHT sensor might be dirty. See
Periodic cleaning for OHT cleaning instructions.
230 Chapter 8 Problemsolving ENWW
- 5550n, 5550dn 1
- 5550dtn, 5550hdn 1
- HP Global Solutions Catalog 2
- User Guide 3
- Table of contents 7
- 3 I/O Configuration 8
- 4 Printing tasks 8
- 5 Managing the printer 9
- 7 Maintenance 10
- 8 Problemsolving 10
- Glossary 13
- Printer basics 15
- World Wide Web links 16
- User guide links 16
- Using the printer 17
- Printer configurations 19
- HP Color LaserJet 5550dn 20
- HP Color LaserJet 5550dtn 21
- HP Color LaserJet 5550hdn 22
- ENWW Printer configurations 9 23
- Printer features 24
- Features (continued) 25
- ENWW Printer features 11 25
- Walk around 26
- Printer software 27
- Printer drivers 28
- Additional drivers 29
- Printer driver Help 29
- Accessing the printer drivers 29
- HP LaserJet Utility 32
- Windows-sharing 34
- Uninstalling the software 37
- Software for networks 37
- Utilities 38
- Print media specifications 41
- Control panel 45
- Control panel overview 46
- Control panel buttons 48
- Control panel menus 50
- Menu hierarchy 51
- Paper handling menu 52
- Configure device menu 52
- Diagnostics menu 53
- Menu item Description 55
- Information menu 56
- Print quality menu 59
- System setup menu 60
- ENWW Configure device menu 47 61
- I/O menu 62
- Resets menu 63
- ENWW Diagnostics menu 51 65
- Job storage limit 66
- Job held timeout 66
- Show address 67
- Color/black mix 67
- To set Use Requested Tray 68
- To set manually feed prompt 68
- PowerSave Time 69
- Personality 70
- Clearable warnings 71
- Auto continue 71
- Supplies low 72
- Color supply out 72
- Jam recovery 73
- Language 73
- I/O Configuration 75
- Network configuration 76
- Configuring TCP/IP parameters 77
- Setting the subnet mask 78
- Setting the syslog server 78
- To disable IPX/SPX 80
- To disable DLC/LLC 80
- Setting the idle timeout 81
- Setting the link speed 81
- Parallel configuration 83
- USB configuration 84
- Jetlink connection 85
- HP Jetdirect print servers 86
- NetWare networks 86
- AppleTalk networks 87
- UNIX/Linux networks 87
- Wireless printing 88
- Printing tasks 89
- Controlling print jobs 90
- Selecting print media 92
- Configuring input trays 94
- 1-12 above. Press 97
- To load envelopes into Tray 1 98
- Printing envelopes 99
- 1. Open the tray 100
- 6. Close the tray 101
- 1 CUSTOM/STANDARD switch 106
- 2 Page width (X dimension) 106
- 3 Page length (Y dimension) 106
- Configuring the paper size 107
- Configuring the paper type 108
- Printing on special media 109
- Colored paper 110
- Printing images 110
- Envelopes 110
- Heavy paper 111
- HP LaserJet Tough paper 112
- Recycled paper 112
- Two-sided (duplex) printing 113
- Duplexing blank pages 115
- Printing booklets 116
- Adjusting the registration 116
- Special printing situations 118
- Job storage features 119
- Storing a print job 120
- Quick copying a job 120
- Proofing and holding a job 121
- Private jobs 122
- Mopier mode 123
- Managing memory 124
- Managing the printer 125
- Printer information pages 126
- Supplies status page 127
- Usage page 127
- Print CMYK samples 128
- Print RGB samples 128
- File directory 128
- PCL or PS font list 129
- Event log 129
- Using the embedded Web server 130
- Information tab 131
- Settings tab 131
- Networking tab 132
- Other links 132
- Using the HP Toolbox 133
- HP Toolbox sections 134
- Status tab 134
- Troubleshooting tab 134
- Alerts tab 135
- Documentation tab 135
- Device Settings button 135
- HP Toolbox links 135
- Using color 138
- Press ink sets 139
- . Common ink standards in 139
- Print in Grayscale 140
- Matching colors 142
- Printing color samples 143
- 130 Chapter 6 Color ENWW 144
- Maintenance 145
- Managing the print cartridge 146
- Print cartridge storage 147
- Using printer software 148
- Changing print cartridges 149
- Replacing supplies 153
- 1 628 mm (25 inches) 154
- 2 1550 mm (61 inches) 154
- 3 940 mm (37 inches) 154
- Periodic cleaning 156
- Problemsolving 163
- Paper path test page 166
- Registration page 166
- Control panel message types 168
- Control panel messages 169
- No action necessary 194
- Paper jams 195
- Common causes of paper jams 197
- Clearing paper jams 199
- 11. Close the top cover 202
- Jam in Tray 3, 4, or 5 203
- ENWW Clearing paper jams 191 205
- 17. Close the top cover 208
- Jams in the top cover 209
- WARNING! 210
- 10. Close the top cover 213
- ENWW Clearing paper jams 199 213
- ENWW Clearing paper jams 201 215
- Multiple jams in paper path 216
- 7. Open the fuser cover 218
- ENWW Clearing paper jams 205 219
- 14. Close the top cover 220
- Jam in duplex path 221
- Multiple jams in duplex path 223
- 5. Open the fuser cover 224
- 7. Close the fuser cover 225
- 21. Close the top cover 228
- Media-handling problems 229
- Output is curled or wrinkled 233
- Printer response problems 235
- Color printing problems 239
- Incorrect printer output 241
- Software application problems 243
- Print quality troubleshooting 244
- Calibrating the printer 246
- Print quality defect chart 246
- Working with memory and 253
- Installing memory and fonts 255
- Enabling memory 261
- Supplies and accessories 265
- Service and Support 269
- HP maintenance agreements 273
- Printer specifications 275
- Electrical specifications 276
- Acoustic emissions 277
- Environmental specifications 278
- Regulatory information 279
- Declaration of Conformity 282
- Safety statements 283
- Laser Statement for Finland 284
- 278 Index ENWW 292
- *Q3713-90913* 294
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