HP VMA-series Memory Arrays User Manual download pdf (Page 28)

1. Collect the following information:

• Technical support registration number (if applicable)

• Failure symptoms and error indications (LEDs and messages)

• A log of the current SEL and FPL contents

• The sysrev output from the iLO 3 MP by using the df -all -nc command

• The model number of your server (for example, rx2800 i2)

• The product number of your server, which is on the identification label at the front of the

unit

• The serial number of your server, which is on the identification label.

• Add-on boards or additional hardware installed in the server

2. Be familiar with your system configuration:

• Are you using the LAN, RS-232, or web interface to monitor the server?

• How many processors, DIMMs, and PCI cards have been installed?

• What versions of processor, memory, and PCI cards are used, and where are they

installed?

• What accessories are installed?

3. Determine the following:

• Which firmware versions are in use?

• When did the issue start?

• Have recent changes been made to the system?

• Which OS and revision level is in use?

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage (http://www.hp.com/country/us/en/

wwcontact.html).

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage (http://

welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7

days a week. For continuous quality improvement, calls may be recorded or monitored.

◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com/go/hpsc/

• In other locations, see the Contact HP worldwide (in English) webpage (http://

welcome.hp.com/country/us/en/wwcontact.html).

Online support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical

Support Guide or visit us at http://www.hp.com/go/bizsupport.

28 Updating the HP VMA3205 and VMA3210 Array Firmware

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HP VMA-series Memory Arrays User Manual Page 28