HP J6424 Quick Start Guide download pdf (Page 6)

Solving wireless (802.11) problems5

Solving wireless (802.11) problems

The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro

device to your wireless network. First, follow the suggestions provided in the Basic troubleshooting section. If you are

still encountering problems, follow the suggestions provided in the Advanced troubleshooting section.

After you resolve any problems and have connected the HP device to your wireless network, complete the following

steps:

Windows

Place the Starter CD into the computer and run the software installation program again. If you are using a computer

running Windows, select either Install Network/Wireless Device or Add a Device when prompted.

Mac OS

Open the HP Device Manager, located in the Dock. (HP Device Manager is also located in the Hewlett-Packard

folder in the Applications folder on your computer.) Select Setup Assistant or Network Setup Assistant from the

Information and Settings list, and then follow the onscreen instructions.

Basic troubleshooting

If you are encountering problems using your

HP Officejet/Officejet Pro device over a network, try the

following suggestions in the order listed:

1. Make sure the wireless (802.11) light is turned on

If the blue light near the HP device’s control panel is not

lit, wireless capabilities might not have been turned on.

To turn on wireless, press the wireless button (located

near the wireless light) once to turn on wireless

capabilities. Or press the Setup ( ) button on the

HP device’s control panel, select Network, select

Wireless Radio, and then select On.

NOTE: If your HP device supports Ethernet networking,

make sure that an Ethernet cable has not been

connected to the device. Connecting an Ethernet cable

turns off the HP device’s wireless capabilities.

2. Restart components of the wireless network

Turn off the router and the HP device, and then turn

them back on in this order: router first, and then the

HP device. If you still are unable to connect, turn off

the router, HP device, and your computer, and then

turn them back on in this order: router first, then the

HP device, and finally the computer. Sometimes, turning

off the power and then turning it back on will recover a

network communication issue.

3. Run the Wireless Network Test

For wireless networking issues, run the Wireless

Network Test from the HP device control panel:

If a problem is detected, the printed test report will

include recommendations that might help solve the

problem.

HP Officejet J4680

All-in-One series

a. On the HP device’s control

panel, press the Setup

() button.

b. Select Network Setup,

select Print Network

Settings, select Wireless

Test Report, and then

press OK.

HP Officejet J6400

All-in-One series

a. On the HP device’s control

panel, press the Setup

() button.

b. Select Print Report, and

then select Wireless Test.

1 2 3 4 5 6 7 8 9 10 11 ... 51 52

Comments to this Manuals

No comments

HP J6424 Quick Start Guide Page 6

Comments to this Manuals

Related products and manuals for Networking HP J6424